Bilingual Customer Service Specialist – FMLA & Disability Support – Remote – brighthush Health Information Technology

About brighthush

At brighthush, we’re redefining the way medical records flow from hospitals to the hands of patients, providers, and caregivers. With a vibrant team of over 800 professionals, brighthush has earned national recognition as a Top Workplace by USA Today and has consistently appeared on the Inc. 5000 list of the fastest‑growing companies for a decade. Our mission is simple yet powerful: to make health information more accessible, accurate, and timely for everyone who needs it.

We believe that the best solutions come from a culture that celebrates curiosity, collaboration, and continuous learning. Whether you’re a seasoned veteran or a fresh talent, you’ll find opportunities to grow, innovate, and make a real impact on the health ecosystem.

Why Join brighthush?

• Impact‑Driven Work – Every call you handle, every record you secure, and every interaction you facilitate directly improves patient care and provider efficiency.
• Remote Flexibility – Work from anywhere with a reliable internet connection and a quiet workspace.
• Career Growth – We invest in your professional development through paid training, mentorship, and clear advancement pathways.
• Competitive Compensation & Benefits – Medical, dental, vision, 401(k) with matching, paid time off, paid volunteer day, and more.
• Inclusive Culture – A diverse, supportive environment where every voice is heard and valued.

Position Overview

As a Bilingual Customer Service Specialist – FMLA & Disability Support, you will be the frontline advocate for patients, requestors, and internal stakeholders. Your role will involve managing a high volume of inquiries, ensuring accurate documentation, and maintaining the highest standards of confidentiality and compliance with HIPAA regulations.

Key Responsibilities

• Provide exceptional, bilingual (English & Spanish) support to clients, patients, and requestors regarding disability and FMLA paperwork.
• Respond promptly to inbound calls, emails, and chat inquiries, delivering clear, concise, and accurate information.
• Maintain meticulous records in Med‑Release, ensuring every action is documented with detailed notes.
• Securely fax or email records to requestors while adhering to data privacy protocols.
• Monitor the FMLA email inbox to keep communications current and organized.
• Meet or exceed daily productivity goals and quality metrics.
• Collaborate with cross‑functional teams (IT, Compliance, Operations) to resolve complex issues.
• Participate in ongoing training and stay up‑to‑date with industry best practices and regulatory changes.
• Contribute ideas for process improvements and customer experience enhancements.

Essential Qualifications

• Minimum 1 year of call center or customer support experience.
• Proficient typing speed of 50 WPM or higher.
• Strong written and verbal communication skills in both English and Spanish.
• Excellent analytical, problem‑solving, and time‑management abilities.
• High school diploma or GED; additional education or certifications are a plus.
• Proficiency with Microsoft Office Suite and experience using CRM or ticketing systems.
• Demonstrated ability to work independently in a remote setting with reliable internet and a quiet workspace.
• Commitment to maintaining confidentiality and adhering to HIPAA regulations.

Preferred Qualifications

• Experience in the medical or health information technology industry.
• Familiarity with disability and FMLA documentation processes.
• Knowledge of data security best practices and privacy compliance.
• Previous experience in a high‑volume, fast‑paced environment.

Core Competencies & Soft Skills

• Customer‑centric mindset with a passion for helping people.
• Adaptability and flexibility in a rapidly evolving environment.
• Strong teamwork orientation and collaborative spirit.
• Positive attitude, resilience, and a proactive approach to challenges.
• Self‑motivation and the ability to take initiative.
• High integrity, professionalism, and a strong sense of accountability.

Career Path & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As a Bilingual Customer Service Specialist, you will have the chance to:

• Advance into senior support roles or team lead positions.
• Transition into compliance, quality assurance, or process improvement teams.
• Participate in cross‑departmental projects that shape the future of health information technology.
• Earn certifications in HIPAA compliance, customer service excellence, or medical terminology.
• Attend industry conferences, webinars, and workshops at no cost.

Work Environment & Culture

Our remote-first philosophy means you can work from anywhere while staying connected to a vibrant, collaborative community. We host virtual coffee breaks, monthly town halls, and quarterly hackathons to keep the energy high and ideas flowing. Diversity, equity, and inclusion are not buzzwords at brighthush—they’re the foundation of our success.

Compensation & Perks

• Competitive base salary commensurate with experience.
• 401(k) plan with company match.
• Comprehensive health, dental, and vision insurance.
• Paid time off, sick leave, and a paid volunteer day.
• Employee assistance program and life insurance.
• Paid training and professional development budget.
• Flexible work hours and a fully remote setup.

How to Apply

Ready to make a difference in the health information space? Click the link below to submit your application and join the brighthush family.

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Final Thoughts

At brighthush, we’re more than a tech company—we’re a community of innovators dedicated to improving patient outcomes and provider workflows. If you’re a bilingual professional with a passion for customer service, a knack for problem‑solving, and a desire to grow in a supportive, forward‑thinking environment, we want to hear from you. Join us and help shape the future of health information delivery.