Senior Glasgow Customer Support & Sales Specialist – Remote, Uncapped Commission, Sports & Lifestyle Awards Industry

About brighthush

brighthush stands at the forefront of the sports, leisure, and lifestyle awards market, blending a legacy of over 45 years with a forward‑looking vision that embraces digital innovation. With a catalogue boasting more than 15,000 unique trophy, medal, and recognition designs, brighthush delivers not only symbols of achievement but also bespoke pieces of art that teams, clubs, and corporations proudly display. As a family‑owned and operated business, we remain anchored in the values that have guided us since day one: uncompromising quality, relentless customer focus, and an unwavering passion for celebrating success.

In a rapidly evolving industry, brighthush is accelerating its digital transformation, expanding its online footprint, and empowering a new generation of customer champions. Our mission is simple yet powerful: bring the “local shop” experience to every corner of the country, ensuring that every client feels heard, valued, and inspired.

Why Join brighthush?

• Uncapped Commission Structure: Your earning potential is limited only by your ambition. With no cap on commissions, the more you sell, the more you earn.
• Flexible, Remote Work: Work from the comfort of your home on a schedule that fits your lifestyle. Whether you’re a student, a parent, or simply seeking a part‑time gig, brighthush offers the freedom to balance work and life.
• Full Training & Ongoing Support: No prior sales experience? No problem. brighthush provides comprehensive onboarding, continuous coaching, and a supportive team environment.
• Career Growth: Start as a Customer Support Agent and progress to Territory Manager, Sales Lead, or even a regional leadership role. We invest in your professional development and reward performance with bonus schemes after six months.
• Dynamic Industry: The sports and awards market is booming. Every season brings new opportunities, from local league awards to national championships, ensuring your work remains exciting and impactful.

Key Responsibilities

As a Glasgow‑based Customer Support & Sales Specialist, you will be the frontline ambassador for brighthush, bridging the gap between our customers and the brand. Your day‑to‑day tasks will include:

• Lead Generation: Identify and engage potential clients through online research, social media, and community outreach.
• Territory Management: Grow and nurture relationships within your assigned region, ensuring a steady pipeline of new and repeat business.
• Customer Journey Support: Guide prospects from initial inquiry to final purchase, providing expert advice on product selection, customization, and delivery timelines.
• Local Insight: Act as brighthush’s eyes and ears on the ground, gathering feedback, spotting trends, and reporting on competitor activity.
• Value‑Based Selling: Uphold brighthush’s core values—quality, integrity, and customer focus—while driving sales and exceeding targets.
• Performance Tracking: Monitor sales metrics, update CRM records, and report on progress to the regional manager.
• Collaboration: Work closely with the marketing, product, and logistics teams to ensure a seamless customer experience from inquiry to delivery.
• Continuous Improvement: Participate in regular training sessions, share best practices, and contribute to process enhancements that elevate the customer journey.

Essential Qualifications

We’re looking for individuals who bring a blend of enthusiasm, professionalism, and a genuine love for sports and community engagement. The ideal candidate will:

• Exhibit a confident, personable demeanor that resonates with a diverse customer base.
• Be comfortable navigating the internet, using data‑driven tools, and mastering cloud‑based software.
• Possess a strong interest in sports, leisure activities, or community events—this passion fuels authentic customer interactions.
• Maintain an organized, disciplined approach to managing time, leads, and follow‑ups.
• Be self‑motivated, goal‑oriented, and eager to exceed sales targets.
• Demonstrate excellent written and verbal communication skills in English.

Preferred Experience & Skills

While we welcome applicants from all backgrounds, the following experience will give you a competitive edge:

• Previous experience in customer service, sales, or a related field.
• Familiarity with CRM platforms (e.g., HubSpot, Salesforce).
• Basic knowledge of e‑commerce and online ordering systems.
• Experience working remotely and managing a home office setup.
• Strong communication skills in both written and verbal English.
• Knowledge of the sports, leisure, or awards industry is a plus.

Required Infrastructure

To perform at your best, you’ll need a reliable home office environment:

• High‑speed broadband connection.
• Computer or laptop with a stable internet connection.
• Telephone or VoIP system for customer calls.
• Quiet, dedicated workspace free from distractions.
• Access to a secure VPN or cloud‑based collaboration tools.

Compensation & Benefits

brighthush offers a commission‑only compensation model, allowing you to earn based on your performance. While the base salary is not fixed, the potential earnings can range from £5,000 to £20,000 per year—or more—depending on your sales volume and territory growth.

In addition to uncapped commissions, you’ll enjoy:

• Commission on retained business, ensuring long‑term rewards.
• No prior sales experience required—training is built into the role.
• Full access to cloud‑based tools that let you work from anywhere, at any time.
• Regular bonus schemes after six months of proven performance.
• Health and wellness benefits, including flexible working hours and mental health support.
• Professional development opportunities, such as workshops, webinars, and mentorship programs.
• Team events, virtual meet‑ups, and a culture that celebrates wins—both big and small.

Work Environment & Culture

At brighthush, we believe that a supportive, inclusive culture fuels innovation and success. Our remote team is connected through daily stand‑ups, weekly check‑ins, and a vibrant internal communication platform. We celebrate diversity, encourage continuous learning, and reward creativity. Whether you’re a seasoned professional or just starting out, you’ll find a welcoming environment that values your voice and your contributions.

Career Growth Opportunities

brighthush is committed to nurturing talent. As you demonstrate excellence in customer support and sales, you’ll be considered for higher‑level roles such as:

• Territory Manager – overseeing multiple regions and leading a team of agents.
• Sales Lead – driving strategy, training, and performance across the organization.
• Product Specialist – becoming an expert on our award catalog and customizing solutions for high‑profile clients.
• Regional Director – shaping the future of brighthush in a specific geographic area.

We also provide access to industry conferences, certifications, and cross‑departmental projects to broaden your skill set and expand your professional network.

How to Apply

Ready to take the next step in your career and join a company that values passion, performance, and personal growth? Click the link below to submit your application and start your journey with brighthush.

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Conclusion

brighthush offers more than just a job—it offers a platform where your enthusiasm for sports, your dedication to customer service, and your drive to succeed can flourish. With flexible hours, uncapped earnings, and a culture that celebrates every milestone, you’ll find a role that fits your lifestyle and ambitions. If you’re ready to become a key player in a dynamic, award‑winning company, we can’t wait to hear from you.