Dynamic Remote Customer Support Specialist – Flexible Part‑Time Sales & Service Role in the UK Sports & Leisure Awards Sector at brighthush

About brighthush

brighthush has stood at the heart of the UK’s sports, leisure, and lifestyle awards scene for more than forty years. With a catalogue that spans over 15,000 bespoke trophy and medal designs, we marry artisanal craftsmanship with cutting‑edge manufacturing technology to deliver award solutions that are not only visually stunning but also delivered on time and at exceptional value. Our “local shop” philosophy means every client—whether a grassroots community club or a national corporate sponsor—receives personalised support from a dedicated network of Customer Champions spread across the country. At brighthush, we celebrate achievement, foster community, and empower our people to make a tangible impact.

Why brighthush is the Place to Grow Your Career

At brighthush, people are the heartbeat of our success. We are a forward‑thinking, award‑driven organisation that values flexibility, innovation, and community. As a Remote Customer Support Specialist, you will join a team that thrives on collaboration, continuous learning, and a shared passion for recognising excellence. Whether you are a seasoned customer‑service veteran or a motivated self‑starter with a love for sports and community, this role offers a platform to grow, earn, and help us continue to celebrate achievement across the UK.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential clients across the Norfolk region and beyond, using a combination of online research, social media outreach, and referral networks. Build a robust pipeline of prospects and nurture relationships through targeted communication.
• Territory Management: Own a defined geographic area, developing a deep understanding of local clubs, schools, and corporate partners to tailor solutions that meet their unique needs. Maintain accurate territory maps and regularly update client profiles.
• Customer Journey Support: Guide prospects through every stage of the buying process—from initial enquiry to post‑sale follow‑up—ensuring a seamless, positive experience. Act as the primary point of contact, answering queries, providing product information, and coordinating with internal teams.
• Market Intelligence: Serve as the on‑ground voice for brighthush, reporting trends, competitor activity, and customer feedback to inform product development and marketing strategies. Compile weekly market reports and present insights to senior leadership.
• Value‑Based Selling: Communicate the benefits of brighthush’s award portfolio, emphasizing quality, speed of delivery, and exceptional customer service. Craft compelling proposals and presentations that resonate with each client’s objectives.
• Target Achievement: Set, monitor, and exceed monthly and quarterly sales targets, leveraging data‑driven insights to optimise performance. Use CRM analytics to forecast revenue and identify growth opportunities.
• Collaboration with Central Teams: Work closely with marketing, logistics, and product teams to ensure that client expectations are met and exceeded. Coordinate order fulfilment, delivery schedules, and post‑sale support.
• Continuous Learning: Participate in ongoing training sessions to stay current on product knowledge, sales techniques, and industry trends. Share best practices with peers and contribute to the development of internal knowledge bases.

Essential Qualifications

• Proven experience in customer service, sales, or a related field, preferably within the sports or retail sector.
• Strong communication skills, both verbal and written, with the ability to build rapport quickly and professionally.
• Self‑motivated, disciplined, and comfortable working independently from a home office.
• Basic proficiency with digital tools: CRM systems, email, and video conferencing platforms.
• Reliable high‑speed internet connection and a dedicated workspace that meets professional standards.

Preferred Qualifications

• Experience in a commission‑based sales environment, with a track record of meeting or exceeding targets.
• Knowledge of the UK sports and leisure market, including familiarity with local clubs, leagues, and corporate sponsorships.
• Previous experience in a remote or virtual sales role.
• Multilingual abilities, especially in languages commonly spoken in the Norfolk area.
• Interest in or passion for sports, community events, or lifestyle activities.

Skills & Competencies

• Excellent interpersonal skills and a customer‑centric mindset.
• Strong problem‑solving abilities and an analytical approach to sales data.
• Adaptability and resilience in a fast‑moving, dynamic environment.
• Time‑management skills that enable you to juggle multiple prospects and tasks simultaneously.
• Tech‑savvy attitude, with a willingness to learn new software and tools.
• Team player who thrives on collaboration and shared success.

Career Growth & Learning Opportunities

At brighthush, we are committed to nurturing talent and providing clear pathways for advancement. As a Customer Support Specialist, you will have the opportunity to progress into senior sales roles, territory management, or even product development positions. We offer:

• Structured training programmes covering product knowledge, sales techniques, and customer relationship management.
• Mentorship from experienced sales leaders who share insights and best practices.
• Access to industry conferences, webinars, and networking events to broaden your professional network.
• Performance‑based incentives that reward high achievers with additional bonuses, recognition, and career‑advancing projects.
• Opportunities to lead cross‑functional initiatives, such as new product launches or regional marketing campaigns.
• Clear promotion criteria and regular performance reviews to help you map your career trajectory.

Work Environment & Culture

brighthush champions a culture of flexibility, innovation, and community. Working from home means you can design your own schedule, but you’ll still be part of a vibrant, supportive team that values collaboration and open communication. Our remote work infrastructure includes:

• Cloud‑based CRM and communication tools that keep you connected with colleagues and clients in real time.
• Regular virtual team meetings, brainstorming sessions, and social events to foster camaraderie.
• A culture of transparency, where ideas are welcomed and feedback is constructive.
• Commitment to work‑life balance, with flexible hours that allow you to pursue personal interests while delivering outstanding results.
• Access to a digital library of learning resources, including video tutorials, e‑books, and industry reports.
• Annual virtual retreats and celebratory events to recognise outstanding achievements.

Compensation & Benefits

We offer a highly competitive commission‑only structure that rewards your hard work and success. While the base salary is commission‑only, the potential for earnings is uncapped, meaning the more you sell, the more you earn. Additional perks include:

• Uncapped commission with regular payouts.
• Commission on retained business, ensuring you benefit from repeat customers.
• No prior sales experience required—brighthush provides full training and support.
• Flexible work hours and the freedom to work from anywhere with a reliable internet connection.
• Access to a suite of cloud‑based tools that allow you to manage your workload on your terms.
• Bonus schemes after six months of successful performance.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Annual team retreats and celebratory events to recognise outstanding achievements.
• Professional development budget for courses, certifications, and conferences.
• Employee referral programme with attractive rewards.

How to Apply

If you’re ready to join a forward‑thinking, award‑driven company that values your contributions and offers limitless earning potential, we’d love to hear from you. Submit your application through our careers portal, and include a brief cover letter outlining why you’re the ideal fit for the brighthush team. We look forward to exploring how your skills and passion can help us continue to celebrate excellence across the UK.