Senior Global Customer Experience & Partner Advisory Board Lead – Championing CX Strategy, Insight, and Innovation at brighthush

About brighthush

brighthush is a trailblazing technology leader that empowers organizations worldwide to reimagine their customer experience (CX) through data‑driven insights, human‑centric design, and cutting‑edge digital solutions. With a presence in more than 50 countries, we partner with Fortune 500 enterprises, mid‑market innovators, and emerging startups to deliver seamless, personalized experiences that drive loyalty, revenue, and sustainable growth. Our mission is simple: put the customer at the center of everything we do, and let curiosity, collaboration, and continuous learning guide us to new heights.

Why This Role Matters

As the Senior Global Customer Experience & Partner Advisory Board Lead, you will become the linchpin between brighthush’s product teams, marketing, and the broader ecosystem of customers and partners. By building and nurturing high‑impact advisory communities, you will translate real‑world feedback into actionable intelligence that shapes product roadmaps, marketing positioning, and strategic investments. Your work will directly influence the next generation of CX solutions that set industry standards and create lasting value for our clients.

Key Responsibilities

• Design & Execute Global CX Advisory Programs – Define the vision, structure, and operating model for a worldwide Customer Advisory Board (CAB) and Partner Advisory Board (PAB). Develop governance frameworks, engagement cadences, and success metrics that align with brighthush’s strategic objectives.
• Build & Sustain Trusted Communities – Recruit, onboard, and nurture a diverse community of customers and partners who act as trusted advisors. Foster a culture of candid dialogue, mutual respect, and shared learning.
• Champion CX Partnerships Across Geographies – Lead cross‑regional initiatives that bring together local experts, industry influencers, and key stakeholders to co‑create solutions that resonate in every market.
• Engage Practitioner Programs – Drive engagement with practitioner communities such as brighthush Communities and Ask brighthush IQ. Leverage these platforms to surface emerging trends, pain points, and success stories.
• Integrate Feedback into Product & Marketing – Collaborate with CX Product Management and Marketing to embed advisory insights into product development cycles, go‑to‑market strategies, and messaging frameworks.
• Orchestrate Data‑Driven Insight Loops – Establish robust mechanisms for collecting, analyzing, and disseminating customer and partner feedback. Use advanced analytics, AI, and storytelling to transform raw data into strategic intelligence.
• Influence Executive Decision‑Making – Synthesize insights into concise, executive‑ready briefs that inform board‑level discussions, investment decisions, and long‑term roadmaps.
• Drive Continuous Improvement – Monitor program health, iterate on engagement tactics, and champion a culture of experimentation and learning within the advisory ecosystem.

Essential Qualifications

• Bachelor’s degree with 12+ years of experience in CX, product management, or partner program leadership, OR Master’s degree with 8+ years of experience.
• Proven track record of leading strategic, enterprise‑wide programs that deliver measurable business impact.
• Deep experience building and scaling customer and partner advisory boards or similar community programs.
• Expertise in managing end‑to‑end lifecycles for complex, cross‑functional projects in a matrixed environment.
• Exceptional cross‑functional collaboration skills and a reputation as a trusted advisor to senior leadership.
• Strong communication and storytelling abilities, with a history of driving measurable outcomes through customer‑centric initiatives.
• Strategic thinker who prioritizes the customer perspective and leverages data, AI, and analytics to synthesize insights.
• Ability to thrive in a fast‑paced, dynamic environment, adapting to shifting priorities while maintaining operational excellence.

Preferred Qualifications

• Experience in the technology or SaaS industry, particularly in CX or customer success domains.
• Background in community management, user research, or customer advocacy.
• Familiarity with advanced analytics platforms, AI/ML tools, and data visualization techniques.
• Fluency in multiple languages and a global mindset.
• Prior experience in a remote‑first or hybrid work environment.

Core Skills & Competencies

• Strategic Planning & Execution
• Stakeholder Management & Influence
• Community Building & Engagement
• Data Analysis & Insight Generation
• Project Management & Agile Methodologies
• Excellent Written & Verbal Communication
• Change Management & Continuous Improvement
• Customer‑Centric Mindset & Empathy

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the markets we serve. As the Customer & Partner Advisory Board Lead, you’ll:

• Collaborate with senior executives, influencing product strategy and corporate direction.
• Lead cross‑functional teams that span product, marketing, sales, and support.
• Gain exposure to emerging technologies, AI, and data science initiatives that shape the future of CX.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Advance into roles such as Head of CX Strategy, Chief Customer Officer, or Global Program Director.

Work Environment & Culture

brighthush champions a culture of inclusivity, innovation, and work‑life balance. We offer:

• Fully remote or hybrid work models with flexible hours.
• Collaborative virtual spaces and regular in‑person retreats.
• A culture that celebrates experimentation, learning, and failure as stepping stones to success.
• Community‑first values that encourage cross‑team collaboration and knowledge sharing.

Compensation & Benefits

While the exact salary will be commensurate with experience and market benchmarks, brighthush offers a comprehensive benefits package designed to support your well‑being, growth, and financial security:

• Competitive base salary and performance‑based bonuses.
• Medical, dental, and vision insurance for you and your family.
• 401(k) plan with brighthush matching contributions.
• Paid parental leave and flexible family‑support policies.
• Short‑ and long‑term disability coverage.
• Basic life insurance and optional supplemental coverage.
• Potential brighthush restricted stock unit grants.
• 10 paid holidays per calendar year, plus a floating holiday for non‑exempt employees.
• One paid day off for your birthday and a paid year‑end holiday shutdown.
• Four paid days off for personal wellness and 16 days of paid vacation for non‑exempt employees.
• Unlimited vacation for eligible exempt employees.
• 80 hours of sick time on hire date and each January 1st thereafter, with up to 80 hours carried forward.
• Additional paid time for critical or emergency family issues.
• Optional 10 paid volunteer days per year to support community initiatives.
• Annual bonuses for non‑sales roles, subject to brighthush policies.

How to Apply

If you’re ready to shape the future of customer experience, lead a global advisory community, and make a tangible impact on product strategy, we’d love to hear from you. Submit your application through our careers portal or click the link below to explore this exciting opportunity.