Senior Global Customer Operations & Supply‑Chain Integration Lead – Post‑Sales Liaison, Demand Planning & Technical Escalation Specialist – Remote (Poland) – Drive Mission‑Critical Communications at brighthush

About brighthush

brighthush is a pioneer in mission‑critical communications, delivering rugged radios, secure waveforms, and integrated network solutions that keep first responders, military units, emergency services, and critical infrastructure operators safe and connected in the most hostile environments. From subterranean tunnels to high‑altitude platforms, our technology is engineered for reliability, resilience, and absolute security.

We are more than a technology company; we are a global community of engineers, strategists, and customer‑centric leaders who thrive on curiosity, collaboration, and a relentless drive to push the boundaries of what’s possible. Whether you’re a seasoned supply‑chain strategist, a seasoned customer success leader, or an innovative engineer, brighthush offers a platform where your expertise can shape real‑world impact and your career can grow without limits.

Our mission is simple yet profound: to empower those who protect and serve by providing the most dependable, secure, and adaptable communication solutions on the planet. Every product we design, every process we refine, and every partnership we forge is guided by the same principle – safety first, performance second, and innovation always.

Why brighthush is the Place to Accelerate Your Career

• Impact at Scale: Your work will directly influence the safety and operational effectiveness of thousands of professionals worldwide.
• Rapid Growth & Innovation: We are expanding at a record pace, fueled by cutting‑edge research, bold product development, and a culture that rewards creativity and initiative.
• Fully Remote, Globally Connected: This role is 100% remote, giving you the freedom to work from anywhere while staying integrated with a diverse, high‑performing team.
• Career Development & Learning: We invest heavily in continuous learning—technical training, leadership programs, cross‑functional projects, and industry certifications.
• Diversity, Equity & Inclusion: brighthush celebrates differences and empowers every team member to bring their authentic self to work.
• Competitive Compensation & Benefits: We offer a comprehensive package that rewards performance, supports work‑life balance, and encourages long‑term growth.
• Global Exposure: Work with customers, partners, and suppliers across continents, gaining invaluable cross‑cultural experience.

Position Overview

As the Senior Global Customer Operations & Supply‑Chain Integration Lead, you will serve as the linchpin between our post‑sales customers and the manufacturing, engineering, and supply‑chain teams at brighthush. Reporting to the International Customer Operations Lead, you will orchestrate end‑to‑end delivery, manage demand planning, resolve technical escalations, and ensure that every component reaches the field on time, in perfect condition, and with maximum customer satisfaction.

In this role, you will be the trusted advisor to our customers, the voice of the customer within our organization, and the catalyst for continuous improvement across the entire post‑sales lifecycle.

Key Responsibilities

• Customer Relationship Management: Serve as the single point of contact for all post‑sale operational needs, manage escalations, and lead Quarterly Business Reviews (QBRs) to report on delivery performance, quality metrics, and roadmap alignment.
• Demand Planning & Forecast Integration: Partner with customer demand planners to ingest production forecasts, translate them into actionable data for internal manufacturing and supply‑chain teams, and proactively prevent stockouts or overages.
• Delivery Management: Track and manage open purchase orders, coordinate with manufacturing and logistics to meet on‑time delivery commitments, and resolve any delays or bottlenecks.
• Technical Advocacy & Issue Resolution: Identify technical hurdles or integration challenges faced by customers, collaborate with Engineering to resolve issues, and manage the formal escalation process for hardware defects or shipping delays.
• Lifecycle Management: Monitor component performance in the field, communicate End‑of‑Life (EOL) notices, and transition customers to next‑generation components.
• Voice of the Customer: Provide actionable feedback to Product Development, influencing design decisions for future components or products.
• RMA Management: Oversee the Return Merchandise Authorization process, ensuring prompt replacements and timely return of defective parts for engineering analysis.
• Regional Expertise: Navigate logistical, legal, and contractual complexities unique to key markets such as Germany, the United Kingdom, and the Ukrainian theater.
• Cross‑Functional Collaboration: Work closely with Sales, Engineering, Manufacturing, and Supply‑Chain teams to align customer expectations with operational realities.
• Continuous Improvement: Identify process gaps, propose solutions, and implement best practices to enhance customer satisfaction and operational efficiency.

Essential Qualifications

• Experience: Minimum 5 years in a post‑sales, account management, or technical project management role, preferably within Defense, Aerospace, Robotics, or Semiconductor industries.
• Education: Bachelor’s degree in Engineering, Supply‑Chain Management, or a related technical field.
• Analytical Proficiency: Ability to analyze complex spreadsheets and production schedules, identify discrepancies between demand and supply, and recommend corrective actions.
• Communication Skills: Excellent verbal, written, and presentation skills in English; adept at translating high‑level business needs into granular production constraints.
• Customer‑Centric Mindset: Proven track record of building strong, trust‑based relationships with key stakeholders.
• Technical Knowledge: Familiarity with UAV ecosystems (UAV regulations, flight controllers, propulsion systems) is a significant plus.
• Military/Defense Experience: Experience managing military or defense‑sector clients is considered a significant asset.
• Self‑Motivation: Thrives in fast‑paced, ambiguous environments and takes full ownership of multitasking and shifting priorities.

Preferred Qualifications

• Advanced degree (MBA, MS) in a relevant field.
• Experience with global supply‑chain platforms and enterprise resource planning systems.
• Knowledge of international trade regulations and customs procedures.
• Proficiency in data‑visualization tools such as Power BI, Tableau, or similar.
• Prior experience in a remote or distributed team environment.

Skills & Competencies

• Strategic Thinking & Execution
• Project Management (Agile/Scrum familiarity)
• Stakeholder Management & Negotiation
• Problem‑Solving & Root Cause Analysis
• Process Optimization & Continuous Improvement
• Data‑Driven Decision Making
• Cross‑Cultural Communication

Career Growth & Learning Opportunities

At brighthush, your career path is not confined to a single function. We encourage lateral moves, cross‑functional projects, and leadership development programs. Whether you aspire to become a Customer Success Director, a Product Manager, or a Supply‑Chain Lead, we provide the mentorship, resources, and exposure you need to reach your goals.

We sponsor certifications (PMP, Six Sigma, Lean, etc.), support attendance at industry conferences, and host internal knowledge‑sharing sessions led by world‑class experts. Our learning culture ensures you stay at the forefront of technology, operations, and customer success.

Work Environment & Culture

Our culture is built on trust, transparency, and a shared commitment to safety. We celebrate wins, learn from failures, and continuously iterate on our processes. Remote work is fully supported with the right tools—video conferencing, collaboration platforms, and secure VPN access—ensuring you stay connected to the team.

We foster an inclusive environment where diverse perspectives are valued and every team member is empowered to bring their authentic self to work. Our global community thrives on curiosity, collaboration, and a relentless pursuit of innovation.

Compensation, Perks & Benefits

While the exact compensation package will be tailored to your experience and qualifications, brighthush offers a competitive salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance (global coverage)
• Flexible paid time off and holiday schedule
• Retirement savings plan with company match
• Generous remote work stipend (home office setup, internet reimbursement)
• Professional development budget and tuition reimbursement
• Employee wellness programs and mental health resources
• Annual company‑wide retreats and team‑building events

How to Apply

If you are a proactive, customer‑focused leader with a passion for operational excellence and a desire to make a tangible impact on global safety, we want to hear from you. Join brighthush and help shape the future of mission‑critical communications.