Senior Global Customer Quality Lead – Driving Strategic Quality Assurance, Customer Experience Excellence, Continuous Improvement, and Innovation at brighthush

About brighthush

brighthush stands at the forefront of the high‑tech materials and specialty chemicals arena, delivering cutting‑edge solutions to the electronics, automotive, and cosmetics industries. With a relentless focus on innovation, sustainability, and customer success, brighthush empowers partners worldwide to push the boundaries of semiconductor manufacturing, automotive electronics, and beyond. Our culture is built on curiosity, collaboration, and a shared commitment to delivering world‑class quality and reliability to every customer, no matter where they are in the world.

Why This Role Matters

As the Senior Global Customer Quality Lead, you will be the strategic architect of brighthush’s customer‑centric quality vision. You will translate complex customer expectations into actionable quality initiatives, mentor a diverse global team, and ensure that every product leaving our facilities meets the highest standards of safety, reliability, and performance. Your leadership will directly influence customer satisfaction, reduce defect rates, and drive continuous improvement across our global supply chain.

Key Responsibilities

• Develop and Execute Customer Quality Strategy: Craft a forward‑looking quality roadmap that aligns with brighthush’s business objectives and the evolving needs of our semiconductor and electronics customers.
• Lead a Global Quality Team: Mentor, coach, and inspire a cross‑functional team of quality engineers, process specialists, and data analysts across multiple regions.
• Drive Customer‑Focused Quality Initiatives: Own the lifecycle of quality projects—from root‑cause analysis to corrective action implementation—ensuring timely resolution of customer complaints and non‑conformances.
• Champion Continuous Improvement: Apply Lean, Six Sigma, and other improvement methodologies to reduce waste, lower defect rates, and increase process stability.
• Ensure Compliance & Certification: Maintain ISO 9001 certification, manage audits, and oversee the implementation of quality management system (QMS) updates.
• Collaborate with Cross‑Functional Partners: Work closely with R&D, Production, Supply Chain, and Customer Support to embed quality into every stage of product development and delivery.
• Represent brighthush at Customer Meetings: Serve as the primary quality liaison for key accounts, presenting performance metrics, improvement plans, and risk assessments.
• Travel & Global Engagement: Travel 20–30% of the time to customer sites, manufacturing plants, and regional offices to conduct audits, workshops, and quality reviews.

Essential Qualifications

• Bachelor’s degree in Engineering, Chemistry, Materials Science, or a related technical field.
• Minimum of 8 years of progressive experience in manufacturing, business, or quality roles, with at least 5 years in customer engagement within the semiconductor or comparable high‑tech industry.
• Proven track record of supervising and developing high‑performance teams.
• Strong command of English, both written and spoken, with excellent communication and presentation skills.
• Hands‑on experience with ISO 9001, SAP, and a suite of quality tools such as 5‑Why, Model‑Based Problem Solving, FMEA, and Management of Change.
• Demonstrated ability to analyze complex data, identify root causes, and implement sustainable corrective actions.
• Willingness and ability to travel 20–30% of the time to support global customers and internal stakeholders.

Preferred Qualifications

• Advanced degree (Master’s or Ph.D.) in Engineering, Materials Science, or a related discipline.
• Experience working in a global, matrixed organization with distributed teams across the United States, Korea, Taiwan, and other key markets.
• Familiarity with semiconductor manufacturing processes, including wafer fabrication, packaging, and testing.
• Proficiency in data analytics tools (e.g., Minitab, JMP, Tableau) and statistical process control (SPC).
• Knowledge of regulatory frameworks such as RoHS, REACH, and automotive safety standards (e.g., IATF 16949).
• Prior experience leading ISO 9001 audits, both internal and external, and managing audit findings.

Core Skills & Competencies

• Strategic Thinking: Ability to translate business goals into actionable quality strategies.
• Leadership & Coaching: Proven skill in building, motivating, and developing global teams.
• Analytical Acumen: Expertise in root‑cause analysis, statistical methods, and data‑driven decision making.
• Process Improvement: Mastery of Lean, Six Sigma, and continuous improvement frameworks.
• Communication: Clear, concise, and persuasive communication across all levels of the organization and with external customers.
• Project Management: Strong organizational skills, ability to manage multiple initiatives simultaneously, and deliver on time and within budget.
• Customer Focus: Deep understanding of customer needs and the ability to translate them into quality outcomes.

Career Growth & Development Opportunities

At brighthush, your career trajectory is as dynamic as the markets we serve. As Senior Global Customer Quality Lead, you will:

• Progress into executive leadership roles such as Vice President of Quality or Chief Quality Officer.
• Lead cross‑functional strategic initiatives that shape the future of semiconductor manufacturing and high‑tech materials.
• Participate in global leadership development programs, mentorship circles, and industry conferences.
• Access to continuous learning resources, including certifications in Six Sigma, ISO 9001, and advanced data analytics.
• Opportunity to influence brighthush’s sustainability agenda by integrating quality and environmental stewardship.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, innovation, and inclusivity. Our remote‑first approach empowers you to work from anywhere in the United States, Korea, Taiwan, or other regions, while staying connected through virtual collaboration tools and regular global town halls. We celebrate diversity, encourage open dialogue, and reward creative problem‑solving. Our employees enjoy:

• Flexible work hours and a results‑oriented performance model.
• Access to cutting‑edge technology and state‑of‑the‑art manufacturing facilities.
• Regular team‑building events, hackathons, and innovation challenges.
• Supportive mentorship programs that pair you with senior leaders across the organization.
• A vibrant community of engineers, scientists, and business professionals who share a passion for quality and excellence.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and your experience.
• Performance‑based bonuses tied to quality metrics, customer satisfaction, and project milestones.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company matching.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for certifications, conferences, and continuing education.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Equity or stock‑option opportunities for senior leaders.

How to Apply

If you are a visionary quality leader ready to shape the future of global customer satisfaction and drive measurable impact across a leading high‑tech organization, we want to hear from you. Submit your application through our careers portal and join brighthush in delivering excellence to the world’s most demanding customers.

Join brighthush Today

At brighthush, we don’t just build products; we build relationships, trust, and a legacy of quality that lasts. Your expertise will help us set new industry standards, empower our customers, and inspire the next generation of engineers and innovators. Take the next step in your career and become a pivotal part of a company that values integrity, innovation, and impact.