Customer Success Agent – Medicare & Health Insurance Support Specialist – Remote, Full‑Time, Career Path to Licensed Agent

About brighthush

brighthush is a forward‑thinking, fully remote health‑insurance partner that empowers people to navigate Medicare with confidence and clarity. As a subsidiary of a leading U.S. healthcare organization, brighthush blends cutting‑edge technology, a collaborative culture, and a deep commitment to customer well‑being. Our mission is simple: make Medicare simple, accessible, and personalized for every member. If you thrive in a fast‑paced, data‑driven environment and want to grow from a customer support role into a licensed health‑insurance professional, brighthush offers a clear, structured career path that rewards dedication, empathy, and continuous learning.

Why Join brighthush?

At brighthush, you’ll experience:

• A fully remote, full‑time position that offers flexibility and work‑life balance.
• A structured two‑phase career ladder: start as a Customer Support Associate during the Annual Enrollment Period (AEP), then transition to a licensed Customer Success Agent.
• Comprehensive training that covers Medicare fundamentals, carrier operations, and advanced customer‑success techniques.
• A supportive culture that values diversity, inclusion, and continuous improvement.
• Competitive base pay ($48,900–$66,200 annually) plus performance incentives once licensed.
• Ongoing professional development, mentorship, and opportunities to advance into senior roles.

Key Responsibilities

Phase 1 – AEP Customer Support & Business Learning (2026)

• Provide professional, empathetic, and compliant support through inbound and outbound customer interactions.
• Deliver approved factual information, fulfill requests for materials, and collect demographic data when permitted.
• Assist with general non‑licensed service needs and document all interactions accurately.
• Route sales, plan recommendation, enrollment, and other licensed requests to appropriately licensed agents.
• Follow approved scripts, workflows, privacy requirements, quality standards, and escalation procedures.
• Build foundational knowledge of Medicare, brighthush operations, and the tools used to support customers across multiple carriers.
• Maintain a high level of customer satisfaction while adhering to all compliance guidelines.

Phase 2 – Licensing & Customer Success Preparation (Post‑AEP)

• Participate in the company‑supported health‑insurance licensing process and complete required state licensing exams.
• Complete new‑hire, compliance, carrier, system, and readiness training after licensing.
• Learn to explain plan benefits, resolve eligibility and coverage questions, and support customers through plan changes.
• Transition into licensed Customer Success responsibilities, including enrollment support and plan‑change assistance.

Future Licensed Customer Success Responsibilities

• Help Medicare customers understand plan benefits, coverage details, resources, and services across multiple carriers.
• Provide education, guidance, problem‑solving, and enrollment support within approved scope and compliance requirements.
• Partner with sales agents, carrier partners, and internal support teams to resolve enrollment, eligibility, plan‑change, and service issues.
• Support customer satisfaction and retention by simplifying complex Medicare information.
• Document interactions accurately and contribute feedback that supports service improvements.

Essential Qualifications

• Minimum 3 years of customer service experience in retail, call center, healthcare, sales, or a similar customer‑facing environment.
• Minimum 2 years of experience working in a virtual or remote environment.
• Minimum 2 years of professional experience navigating multiple computer systems, tools, and screens simultaneously.
• Willingness and ability to begin the company‑supported licensing process after AEP and successfully obtain an active Health Insurance License.
• Demonstrated ability to support customers with empathy, clarity, professionalism, and attention to compliance.
• Flexibility to work varied schedules, including overtime, nights, and weekends as business needs require.
• Dedicated home workspace and reliable internet service that meets work‑at‑home requirements and protects member information.

Preferred Qualifications

• Experience in customer service, call center, healthcare, insurance, sales, or high‑volume support.
• Proficiency with Salesforce or a similar CRM platform.
• Background in a brokerage or multi‑carrier Medicare environment.
• Experience collaborating across teams to resolve complex customer issues.
• Bilingual or multilingual skills.

Skills & Competencies

• Strong communication skills, both written and verbal.
• High emotional intelligence and a genuine desire to help others.
• Excellent problem‑solving and analytical abilities.
• Attention to detail and a commitment to accuracy.
• Adaptability to change and a proactive learning mindset.
• Team‑player attitude with the ability to work independently.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. Your journey starts as a Customer Support Associate and, after the AEP, you’ll have the opportunity to become a licensed Customer Success Agent. From there, you can progress to senior agent roles, team lead positions, or specialized roles such as Compliance Analyst, Training Specialist, or Product Manager. We provide:

• Structured mentorship programs with experienced licensed agents.
• Access to industry‑leading training resources, webinars, and conferences.
• Regular performance reviews and personalized development plans.
• Opportunities to contribute to process improvements and innovation initiatives.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. As a fully remote team, we rely on robust digital collaboration tools, daily stand‑ups, and regular virtual team‑building events. Our core values include:

• Customer‑first mindset: We put our members at the center of everything we do.
• Integrity: We uphold the highest standards of compliance and ethical conduct.
• Innovation: We embrace new technologies and ideas to improve service.
• Diversity & Inclusion: We celebrate diverse perspectives and foster an inclusive environment.
• Growth: We encourage learning, experimentation, and career advancement.

Compensation & Benefits

Base Salary: $48,900 – $66,200 per year (dependent on location, experience, and qualifications).

Benefits (subject to eligibility and location):

• Medical, dental, and vision coverage.
• 401(k) retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Paid parental and caregiver leave.
• Short‑term and long‑term disability coverage.
• Life insurance and supplemental insurance options.
• Wellness programs, including mental health resources and fitness stipends.
• Professional development budget and tuition reimbursement.

Work‑At‑Home Requirements

• Dedicated workspace free from interruptions.
• Minimum internet download speed of 25 Mbps and upload speed of 10 Mbps.
• Reliable wired or wireless connection (DSL, cable, or fiber).
• Compliance with HIPAA and data‑security protocols.

Travel & Scheduling

While the role is fully remote, occasional travel to brighthush offices may be required for training or team meetings. Shifts may fall between 8:00 a.m. and 8:00 p.m. Eastern Time and may include weekends during peak season.

Application Deadline

Submit your application by October 18, 2026 to be considered for this exciting opportunity.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status.

How to Apply

Ready to start your journey with brighthush? Click the link below to submit your application and join a team that values your expertise, supports your growth, and makes a real difference in people’s lives.

Apply To This Job

Closing

At brighthush, we’re building a future where Medicare is no longer a maze but a clear path to better health. If you’re passionate about helping people, eager to learn, and ready to grow into a licensed health‑insurance professional, we want to hear from you. Join us and turn your customer‑service skills into a rewarding, impactful career that benefits both you and the communities we serve.