Senior Global Customer Success Specialist – Driving International Growth, Retention & Revenue for brighthush
About brighthush
brighthush is a pioneering SaaS platform that empowers brands, agencies, and media professionals to amplify their reach through data‑driven public relations, influencer marketing, and digital storytelling. With a global footprint spanning North America, Europe, Asia, and beyond, we are redefining how stories are discovered, shared, and monetized in the age of digital media. Our mission is simple yet powerful: to connect the world’s most compelling narratives with the audiences that matter most.
At brighthush, we believe that success is a partnership. Our customers are at the heart of everything we do, and we are committed to delivering exceptional value, measurable results, and a seamless experience that turns first‑time users into lifelong advocates. If you thrive in a fast‑paced, data‑centric environment and want to shape the future of media and PR, brighthush is the place for you.
Position Overview
As a Senior Global Customer Success Specialist at brighthush, you will be the trusted advisor and champion for a portfolio of international clients. Your role blends relationship management, commercial acumen, and product expertise to ensure our customers achieve their business objectives while unlocking new opportunities for growth. You will collaborate closely with Sales, Marketing, Product, and Support teams to create a frictionless journey from onboarding to renewal, and you will play a pivotal role in shaping the customer success strategy that drives our global expansion.
Key Responsibilities
- Client Relationship Management: Own the end‑to‑end experience for a dedicated group of global accounts, building trust and rapport through proactive communication via email, phone, video, and messaging platforms.
- Strategic Consulting: Deeply understand each client’s industry, goals, and challenges. Translate that insight into tailored recommendations for brighthush’s suite of solutions, ensuring maximum ROI.
- Campaign Support & Execution: Guide clients through campaign planning, launch, monitoring, and optimization. Act as the single point of contact for all campaign‑related queries and escalations.
- Proactive Issue Resolution: Continuously monitor usage data, engagement metrics, and support tickets to identify potential friction points. Address concerns before they impact the client’s experience.
- Revenue Growth & Upsell: Identify and pursue upsell, cross‑sell, and renewal opportunities. Work closely with Sales to develop expansion plans that align with client objectives.
- Data‑Driven Reporting: Create and deliver insightful performance reports that highlight key metrics, trends, and actionable insights for clients and internal stakeholders.
- CRM Stewardship: Maintain accurate, up‑to‑date records of all client interactions, opportunities, and follow‑ups in our CRM system.
- Cross‑Functional Collaboration: Partner with Product, Marketing, and Support to relay client feedback, influence roadmap decisions, and refine onboarding and training materials.
- Thought Leadership: Stay current on industry trends, emerging technologies, and best practices in PR, media, and digital marketing. Share knowledge with clients and the broader brighthush community.
- Continuous Improvement: Champion a culture of learning and process optimization, contributing to the evolution of our customer success framework.
Essential Qualifications
- Minimum of 2 years’ experience in a client‑facing role such as Sales, Customer Success, Account Management, or Customer Support.
- Proven track record of managing relationships with international clients and delivering measurable outcomes.
- Strong communication skills in English (both written and spoken). Fluency in additional languages is a distinct advantage.
- Commercial mindset with a demonstrated ability to identify upsell and cross‑sell opportunities.
- Excellent organizational and time‑management skills, capable of juggling multiple accounts and priorities simultaneously.
- Resilience and composure in high‑pressure situations, with a customer‑first attitude.
- Curiosity and eagerness to learn about PR, media, and digital marketing ecosystems.
Preferred Qualifications
- Experience in online advertising, digital marketing, media, SaaS, or digital services.
- Background in PR or media relations, with a deep understanding of how brands build and maintain their public image.
- Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
- Data‑analysis skills and comfort with interpreting campaign metrics to drive actionable insights.
Core Skills & Competencies
- Strategic Thinking & Problem Solving
- Relationship Building & Influencing
- Commercial Acumen & Negotiation
- Project Management & Execution
- Data Literacy & Reporting
- Adaptability & Continuous Learning
- Team Collaboration & Cross‑Functional Communication
Career Growth & Learning Opportunities
At brighthush, we invest heavily in the professional development of our team. As a Senior Global Customer Success Specialist, you will:
- Progress into senior Customer Success roles, such as Customer Success Manager or Director of Customer Success.
- Transition into Sales or Business Development positions, leveraging your deep client knowledge and commercial experience.
- Participate in leadership training programs, mentorship initiatives, and industry conferences.
- Contribute to product strategy and roadmap decisions, ensuring that customer insights shape the future of brighthush.
- Lead cross‑functional projects that drive operational excellence and customer satisfaction.
Work Environment & Culture
brighthush is a vibrant, inclusive, and collaborative workplace. Our culture is built on:
- Remote‑First Flexibility: Work from anywhere with a reliable internet connection. We provide the tools and support you need to stay connected.
- Diverse & Global Team: Collaborate with colleagues from different backgrounds, cultures, and markets, fostering a rich exchange of ideas.
- Innovation & Agility: We thrive on experimentation, rapid iteration, and data‑driven decision making.
- Employee Well‑Being: We prioritize mental health, work‑life balance, and personal growth through flexible schedules, wellness programs, and regular check‑ins.
- Community & Impact: Join a mission‑driven organization that empowers brands to tell stories that matter, while supporting social impact initiatives.
Compensation & Benefits
While specific figures may vary based on experience and location, we offer a competitive package that includes:
- Base salary commensurate with market rates for Senior Customer Success Specialists.
- Performance‑based bonuses tied to key metrics such as customer retention, upsell revenue, and satisfaction scores.
- Paid annual leave and public holidays.
- Health and wellness benefits, including medical, dental, and vision coverage.
- Professional development stipend and access to industry conferences, workshops, and courses.
- Equity or stock‑option program (subject to role and location).
- Flexible work arrangements and a supportive, collaborative environment.
Why Join brighthush?
At brighthush, you will:
- Play a pivotal role in shaping the success of global brands and media partners.
- Own a portfolio of high‑value accounts and directly influence revenue growth.
- Work with cutting‑edge technology that is transforming the PR and media landscape.
- Be part of a culture that values curiosity, ownership, and continuous improvement.
- Enjoy a flexible, remote‑first work model that supports your personal and professional life.
- Collaborate with a team that celebrates diversity, innovation, and impact.
Ready to Make an Impact?
If you are passionate about building lasting client relationships, driving commercial success, and thriving in a fast‑moving, data‑rich environment, we would love to hear from you. Join brighthush and help us empower brands to tell their stories to the world.