Senior Group Manager – Customer Success & Client Engagement Leader – Driving Growth, Retention, and Transformative Impact at brighthush

About brighthush

brighthush is a pioneering force in the mental‑health technology arena, redefining how individuals and organizations access high‑quality, evidence‑based care. With a global footprint that touches more than 20 million people and strategic partnerships with leading employers and health plans, brighthush delivers a seamless, AI‑powered platform that blends clinical expertise with cutting‑edge technology. Our mission is simple yet profound: to make transformative mental‑health care accessible, affordable, and effective for everyone.

At brighthush, we believe that the best outcomes arise from a partnership between people and technology. Our proprietary platform, brighthush Empower, integrates personalized care plans, real‑time analytics, and a robust network of clinicians to help users recover faster, reduce healthcare costs, and improve overall well‑being. The impact is measurable—our research shows a 26% annual reduction in healthcare claims costs and a two‑fold increase in recovery speed for users who engage with our services.

Why Join brighthush?

As a fast‑growing, purpose‑driven organization, brighthush offers a unique blend of innovation, impact, and career acceleration. You’ll work alongside a passionate team that is committed to changing the healthcare landscape, and you’ll have the opportunity to shape the future of mental‑health delivery at scale.

• Impactful Work: Your decisions will directly influence the experience of millions of users and the financial health of our partners.
• Career Growth: We champion internal mobility and provide clear pathways for advancement—from team lead to senior leadership roles.
• Learning Culture: Continuous learning is embedded in our DNA. You’ll have access to industry conferences, certifications, and internal knowledge‑sharing sessions.
• Inclusive Environment: Diversity, equity, and inclusion are core values. We celebrate different perspectives and foster a culture where everyone can thrive.
• Competitive Compensation: We offer a comprehensive package that includes base salary, performance bonuses, equity, and a robust benefits suite.

About the Role

We are seeking a dynamic Senior Group Manager – Customer Success & Client Engagement Leader to join brighthush’s Customer Success organization. Reporting directly to the Director of Customer Success, you will helm a high‑performing team of Customer Success Managers (CSMs) and drive the strategic execution of our customer engagement programs. This role is ideal for a results‑oriented leader who thrives in a fast‑paced, ambiguous environment and is passionate about building lasting relationships that translate into measurable business outcomes.

Key Responsibilities

• Team Leadership & Development: Hire, coach, and retain a diverse group of CSMs. Foster a culture of continuous improvement, accountability, and high performance across all customer tiers.
• Strategic Partnership: Collaborate with the Customer Success Director to set quarterly goals, refine operational processes, and align training initiatives with evolving customer needs.
• Performance Management: Own the end‑to‑end performance of your team, ensuring that renewal rates, net‑new revenue expansion, and customer satisfaction metrics exceed targets.
• Data‑Driven Insight: Leverage analytics tools (Salesforce, Tableau, Gainsight) to generate actionable insights, forecast revenue, and identify risks. Present consolidated reports to senior leadership.
• Risk & Escalation Management: Lead proactive risk mitigation strategies for talent, relationship, and revenue risks. Own the resolution of high‑visibility escalations and maintain strong executive‑level client relationships.
• Cross‑Functional Collaboration: Partner with Partnerships, Marketing, Clinical, Product, Analytics, and Workforce Transformation teams to embed the voice of the customer into product roadmaps and go‑to‑market strategies.
• Strategic Representation: Represent the Customer Success function in late‑stage prospect meetings, strategic deal reviews, and executive briefings.
• Customer Relationship Management: Maintain direct oversight of key accounts, ensuring that engagement strategies are tailored to each segment’s unique needs.

Essential Qualifications

• 10+ years of progressive experience in a high‑growth, fast‑paced environment, with a proven track record in Customer Success or a related field.
• 5+ years of senior management experience, demonstrating the ability to build, scale, and lead high‑performing teams.
• Deep understanding of the employer‑sponsored health benefits landscape and the regulatory environment surrounding mental‑health services.
• Proficiency with CRM and analytics platforms, including Salesforce and Tableau. Experience with Gainsight is a distinct advantage.
• Exceptional communication skills—both verbal and written—across all levels of an organization, with a talent for building trust quickly.
• Strong analytical mindset with the ability to translate data into actionable strategies.
• Passion for mental‑health advocacy and a commitment to improving the healthcare ecosystem.

Preferred Qualifications

• Experience in a SaaS or technology‑driven health‑care company.
• Background in data‑driven customer success metrics and predictive analytics.
• Demonstrated success in managing multi‑segment accounts and driving revenue expansion.
• Knowledge of AI‑powered care platforms and their impact on clinical outcomes.

Key Skills & Competencies

• Leadership & Coaching: Ability to inspire, mentor, and develop talent.
• Strategic Thinking: Visionary mindset with a focus on long‑term growth.
• Customer‑Centricity: Deep empathy for user needs and a relentless drive to exceed expectations.
• Data Literacy: Proficiency in interpreting complex data sets to inform decisions.
• Collaboration: Proven ability to work cross‑functionally and influence stakeholders.
• Adaptability: Comfort navigating ambiguity and driving clarity in fast‑changing environments.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is not limited to the role you start in. We provide:

• Structured leadership development programs that cover strategic planning, financial acumen, and executive presence.
• Mentorship from senior leaders across the organization.
• Opportunities to lead cross‑functional initiatives, such as product launches or market expansion projects.
• Access to industry conferences, certifications, and continuous learning resources.
• Clear pathways to senior leadership roles, including Director, VP, and Chief Customer Officer positions.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, collaboration, and a shared commitment to mental‑health advocacy. Our culture is defined by:

• Inclusive Leadership: Diversity of thought is celebrated, and every voice is heard.
• Agile Mindset: We iterate quickly, learn from data, and pivot when necessary.
• Employee Well‑Being: Comprehensive wellness programs, flexible work arrangements, and a supportive environment.
• Community Impact: Regular volunteer opportunities and partnerships with local mental‑health organizations.
• Recognition & Rewards: Regular performance reviews, spot bonuses, and public acknowledgment of achievements.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior leadership roles.
• Performance‑based bonuses tied to individual, team, and company metrics.
• Equity options that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and parental leave.
• Flexible work arrangements, including remote and hybrid options.
• Professional development budget and tuition reimbursement.
• Wellness stipend, mental‑health resources, and employee assistance programs.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other protected category.

Privacy Notice

By applying for this position, you acknowledge that your personal information will be processed in accordance with brighthush’s Workforce Privacy Notice. We may collect data such as your name, email address, gender identity, employment history, phone number, and optional demographic information. This data is used solely for recruitment and assessment purposes. You have the right to access, correct, or delete your personal information in accordance with applicable privacy laws. For more details, please review our privacy policy.

Ready to Make a Difference?

If you are a strategic, data‑driven leader who thrives on building relationships, driving growth, and making a tangible impact on mental‑health outcomes, we want to hear from you. Join brighthush and help us transform the way people experience mental‑health care worldwide.