Senior Head of Chat & Conversion Strategy – Driving Revenue Growth & AI‑Enabled Customer Engagement at brighthush

About brighthush

brighthush is a trailblazing international digital enterprise that thrives on the power of real‑time conversation. With a global footprint spanning multiple time zones, we harness the latest in AI, data analytics, and human‑centric design to create immersive, revenue‑driven chat experiences for adult audiences. Our mission is simple yet ambitious: to transform every chat interaction into a meaningful, monetizable moment while upholding the highest standards of authenticity, privacy, and customer delight.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that is redefining how businesses engage with their customers. We offer a fully remote, flexible work environment that empowers you to balance professional ambition with personal well‑being. As a senior leader, you’ll report directly to the CEO and have the autonomy to shape strategy, scale operations, and influence the future of AI‑powered chat across the industry.

Key Responsibilities

As the Senior Head of Chat & Conversion Strategy, you will own the end‑to‑end revenue pipeline that flows through our chat channels. Your role will encompass:

• Revenue Ownership – Lead the full spectrum of chat‑generated revenue, from human‑operated conversations to AI‑driven bots, ensuring consistent growth and profitability.
• Team Leadership & Development – Build, mentor, and scale a high‑performance chat operations function. Manage team leads, set clear KPIs, and foster a culture of accountability and continuous improvement.
• Conversion Strategy Design – Craft and iterate conversion frameworks that balance commercial objectives with authentic, customer‑centric communication.
• Script & Flow Optimization – Create, test, and refine chat scripts, conversation flows, and response guidelines to maximize engagement, upsell opportunities, and overall monetization.
• Quality Assurance & Performance Metrics – Develop scoring systems and QA protocols that evaluate conversation quality, conversion effectiveness, and revenue impact.
• AI Capability Enhancement – Partner with data science and product teams to design, test, and deploy AI chat solutions that meet rigorous commercial and quality standards.
• Coaching & Talent Development – Support team leads in coaching chat specialists, ensuring consistent execution across 24/7 operations and across multiple languages.
• Strategic Collaboration – Work closely with senior leadership to align chat initiatives with broader commercial priorities, operational efficiencies, and product roadmaps.
• Reporting & Insight Delivery – Provide transparent, data‑driven insights to the CEO and executive team on revenue performance, conversion trends, operational challenges, and growth opportunities.

Essential Qualifications

• Proven track record leading a full‑scale chat department within a high‑volume adult digital platform or similar paid‑chat environment.
• Experience managing a multi‑level team structure, including direct oversight of team leads and indirect management of chat operators.
• Deep commercial acumen in paid‑chat monetization, with a history of driving revenue growth through strategic conversation tactics.
• Hands‑on expertise in developing high‑converting chat scripts and conversation flows that resonate with adult audiences.
• Design and implementation of robust chat quality assessment frameworks, including scoring criteria and performance dashboards.
• Strategic mindset combined with a pragmatic, results‑oriented approach to process improvement.
• Strong leadership, people‑management, and coaching skills, with a proven ability to build accountability and maintain standards across a large operation.
• Commitment to ethical, customer‑oriented sales practices—avoiding manipulative tactics, artificial urgency, or excessive follow‑up.
• Comfortable working with adult (18+) content and navigating the unique regulatory and cultural nuances of the industry.
• Upper‑Intermediate (B2) English proficiency or higher, with excellent written and verbal communication skills for international collaboration.

Preferred Qualifications

• Experience with AI‑powered chat solutions, including natural language processing, intent recognition, and automated upsell workflows.
• Background in data analytics or a related field, with the ability to translate metrics into actionable strategy.
• Knowledge of compliance frameworks and best practices for adult digital content and chat interactions.
• Previous exposure to global teams and multicultural communication dynamics.

Key Skills & Competencies

• Strategic Vision & Execution
• Revenue & Conversion Optimization
• Team Building & Leadership
• Scriptwriting & Content Development
• Quality Assurance & Performance Management
• AI & Automation Integration
• Data‑Driven Decision Making
• Stakeholder Management & Reporting
• Ethical Sales & Customer Advocacy
• Cross‑Functional Collaboration

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a culture of continuous learning and innovation. You will:

• Lead the evolution of our chat platform, positioning yourself as a thought leader in AI‑enabled customer engagement.
• Participate in executive strategy sessions, influencing company‑wide priorities and product direction.
• Access a curated learning library, including courses on AI, data analytics, and advanced sales techniques.
• Receive mentorship from senior leaders and industry experts.
• Earn recognition and advancement opportunities based on measurable impact and leadership excellence.

Work Environment & Culture

brighthush champions a culture that values transparency, creativity, and respect. Our remote-first approach means you can work from anywhere while staying connected through:

• Weekly all‑hands meetings and real‑time collaboration tools.
• Regular virtual team‑building events and informal coffee chats.
• A flexible schedule that supports work‑life balance.
• A diverse, inclusive environment where every voice is heard.

Compensation, Perks & Benefits

While specific figures are tailored to experience and performance, brighthush offers a competitive package that includes:

• Base salary commensurate with senior leadership roles in the digital adult industry.
• Performance‑based bonuses tied to chat revenue, conversion metrics, and operational excellence.
• Equity or profit‑sharing options to align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Unlimited paid time off and a generous parental leave policy.
• Annual professional development stipend and conference travel support.
• Access to cutting‑edge tools, AI platforms, and data analytics suites.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you are a visionary leader with a passion for chat‑driven revenue and a proven ability to scale high‑performance teams, we want to hear from you. Submit your resume, a cover letter detailing your most impactful chat‑conversion achievements, and any relevant portfolio or case studies. Join brighthush and help shape the future of conversational commerce.

Ready to lead the next wave of chat innovation? Click the link below to apply and start your journey with brighthush today.