Senior Head of Customer Data Management & Growth Strategy – UK & Ireland – Championing Data‑Powered Innovation, Customer Success, Market Expansion, and Strategic Partnerships at brighthush

About brighthush

brighthush is a trailblazer in the risk‑intelligence arena, turning raw data into decisive, actionable insights that safeguard businesses and consumers worldwide. With a portfolio that spans anti‑money laundering, identity verification, fraud prevention, and customer data management, we empower organisations of all sizes to unlock growth, streamline operations, and deliver safer, more personalised customer experiences. Our mission is simple yet ambitious: transform complex data into clear, actionable intelligence that protects people and businesses across the globe.

Operating in a fast‑evolving regulatory landscape, brighthush blends cutting‑edge technology with deep industry expertise. We partner with governments, financial institutions, telecoms, e‑commerce platforms, and many other sectors to provide real‑time risk analytics, identity resolution, and data quality solutions that keep pace with emerging threats and customer expectations. Our solutions are built on a foundation of integrity, innovation, and impact, ensuring that every client can navigate uncertainty with confidence.

Why Join brighthush?

At brighthush, we believe that the best ideas come from continuous learning and collaboration. Our culture is built on three pillars: Integrity, Innovation, and Impact. We foster an inclusive environment where diverse perspectives are celebrated and every team member is empowered to challenge the status quo. If you thrive on turning complex data into clear, actionable strategy and want to lead transformative change across the UK and Ireland, brighthush offers the platform, the people, and the purpose to make a real difference.

Role Overview

We are looking for a visionary strategy leader to shape the future of our Customer Data Management business across the UK and Ireland. In this highly collaborative role, you will bring together market strategy, customer needs, data, technology, and commercial execution to identify opportunities, evolve propositions, and turn them into clear, actionable business priorities. As Head of Customer Data Management Strategy, you will be the steward of the UK & Ireland strategy, ensuring that brighthush remains the go‑to partner for businesses seeking to harness the power of customer data responsibly and profitably.

Key Responsibilities

• Strategic Leadership: Define, refine, and champion the UK & Ireland Customer Data Management strategy, including priority markets, customer segments, growth opportunities, and competitive positioning.
• Insight‑Driven Decision Making: Leverage customer, market, regulatory, and competitor insights to inform strategic choices and investment priorities.
• Customer Proposition Development: Craft compelling customer propositions, supported by clear positioning, packaging, and commercial models that resonate across sectors.
• Cross‑Functional Translation: Translate customer and market needs into strategic requirements for product, data, technology, and operational teams.
• Business Case Development: Build robust business cases for new and enhanced capabilities, balancing immediate commercial opportunities with long‑term growth.
• Change Leadership: Lead cross‑functional initiatives that improve customer outcomes and support the continued development of scalable data solutions and services.
• Performance Measurement: Establish meaningful metrics to assess customer value and proposition effectiveness, driving continuous improvement.
• Sales & Marketing Enablement: Provide Sales, Pre‑Sales, and Marketing with clear value propositions, market insights, customer evidence, and sector‑specific narratives.

Essential Qualifications

• Domain Expertise: Significant experience in consumer data, data quality, master data management, identity resolution, data governance, or a closely related data‑driven market.
• Strategic & Commercial Acumen: Proven track record in market strategy, proposition development, or product strategy, with a deep understanding of how data can drive revenue and customer loyalty.
• Complex Problem Translation: Ability to distil complex customer challenges into clear business, data, and technology priorities that can be executed by cross‑functional teams.
• Change Leadership: Successful history of leading cross‑functional change in a matrixed organisation, driving adoption of new processes, tools, and ways of working.
• Stakeholder Management: Excellent stakeholder management and influencing skills, with confidence to work with senior leaders and customers at all levels.
• Analytical Rigor: Exceptional analytical skills, combining quantitative evidence with customer and market insight to support strategic decisions.
• Communication: Ability to explain complex data concepts in clear, commercially relevant language that resonates with both technical and non‑technical audiences.
• Curiosity & Adaptability: A genuine curiosity about emerging customer needs, technology, regulation, and competitive developments, coupled with the agility to pivot strategy as the market evolves.

Preferred Qualifications

• Experience in the financial services, telecoms, e‑commerce, or public sector markets, with a deep understanding of sector‑specific data challenges.
• Knowledge of UK and Irish regulatory frameworks related to data privacy, AML, KYC, and identity verification.
• Experience working with large, distributed data sets and advanced analytics platforms, including data lakes, real‑time streaming, and AI/ML pipelines.
• Background in leading product or technology road‑mapping initiatives, with a proven ability to translate strategy into actionable product plans.

Skills & Competencies

• Strategic Thinking: A data‑centric mindset that balances long‑term vision with short‑term execution.
• Commercial Acumen: Financial modelling expertise and the ability to translate data insights into revenue‑generating opportunities.
• Storytelling & Communication: Strong communication and storytelling abilities that can inspire and align diverse stakeholders.
• Stakeholder Engagement: Proven ability to engage and influence senior leaders, partners, and customers across all levels.
• Project Management: Strong project management and execution focus, with a track record of delivering complex initiatives on time and within budget.
• Adaptability: Ability to thrive in a fast‑moving, regulatory‑heavy environment, adjusting priorities as new information emerges.

Career Growth & Learning Opportunities

As Head of Customer Data Management Strategy, you will:

• Lead a high‑impact, cross‑functional team that shapes the future of data‑driven risk solutions.
• Collaborate with senior leaders across product, technology, sales, and marketing to influence the company’s strategic direction.
• Participate in executive‑level strategy workshops and industry forums, representing brighthush at conferences and regulatory bodies.
• Access a robust learning ecosystem, including internal knowledge hubs, external certifications, and mentorship from industry veterans.
• Drive innovation through experimentation, rapid prototyping, and data‑driven pilots that can be scaled across the organisation.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Integrity, Innovation, and Impact. We foster an inclusive environment where diverse perspectives are celebrated and every team member is empowered to challenge the status quo.

• Flat hierarchies that encourage open dialogue and rapid decision‑making.
• Remote‑first flexibility with optional on‑site hubs for collaboration.
• Regular hackathons, knowledge‑sharing sessions, and cross‑team workshops.
• Commitment to mental and physical well‑being through wellness programmes, flexible hours, and generous leave policies.
• Community engagement initiatives, including volunteering, sustainability projects, and industry partnerships.

Compensation & Perks

While specific figures vary based on experience, we offer a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for senior strategy roles in the UK & Ireland.
• Performance‑linked bonus structure tied to strategic milestones and company growth.
• Equity or profit‑sharing options to align your success with the company’s long‑term vision.
• Comprehensive health and dental insurance, pension scheme, and life coverage.
• Unlimited paid time off, parental leave, and flexible working arrangements.
• Professional development budget, conference attendance, and certification support.
• Access to cutting‑edge technology, data platforms, and internal research labs.

How to Apply

Ready to lead the next wave of data‑driven customer strategy at brighthush? Click the link below to submit your application and join a team that is redefining risk intelligence for the digital age.

Closing Statement

At brighthush, we are on a mission to transform how businesses understand and protect their customers. If you are a strategic thinker with a passion for data, a knack for translating insights into action, and a desire to lead transformative change across the UK and Ireland, we want to hear from you. Join us and help shape the future of customer data management while building a rewarding career in a culture that values curiosity, collaboration, and impact.