Senior Strategic Customer Success Manager – Healthcare Innovation Champion, Client Retention Leader, Data‑Powered Outcomes Specialist for Hospitals & Health Systems at brighthush

About brighthush

At brighthush, we are more than a technology provider; we are a catalyst for transformative change in the healthcare ecosystem. Our mission is to empower hospitals, health systems, and community clinics to harness the full potential of data, turning raw numbers into actionable insights that improve patient outcomes, streamline operations, and unlock new revenue streams. By integrating advanced analytics, real‑time dashboards, and AI‑driven recommendations into a single, intuitive platform, we give clinicians, administrators, and patients the confidence to make evidence‑based decisions.

Founded on the principle of Human Understanding, brighthush has become the trusted partner for organizations that want to elevate care quality, reduce costs, and drive sustainable growth. Our team is a vibrant mosaic of clinicians, data scientists, product designers, and customer advocates who collaborate across disciplines to create experiences that resonate with both staff and patients.

Why Join brighthush?

• Purpose‑Driven Impact – Every project you lead directly influences patient outcomes and community health, giving you a tangible sense of contribution.
• Innovation at Scale – We continuously iterate on our platform, experimenting with AI, predictive analytics, and real‑time dashboards to stay ahead of industry trends.
• Community Engagement – Paid volunteer time off and annual community service days allow you to give back to the neighborhoods we serve.
• Ownership Culture – Your ideas shape product direction; you’re encouraged to think like an owner and drive meaningful change.
• Work‑Life Harmony – Unlimited vacation, generous parental leave, and flexible schedules keep you refreshed and productive.
• Health & Wellness – Complimentary lifestyle coaching, financial wellness programs, and a comprehensive insurance plan support your overall well‑being.
• Global Reach, Local Touch – While we serve clients worldwide, our focus remains on local communities, ensuring that every initiative has a real‑world impact.

Who We’re Looking For

We seek a dynamic, client‑centric professional who thrives in a fast‑paced, data‑driven environment. If you excel at building lasting relationships, translating complex data into clear insights, and inspiring customers to adopt innovative practices, you’ll fit right in at brighthush. You will be a strategic partner to our clients, a trusted advisor, and a champion of change who can navigate the complexities of the healthcare landscape while driving measurable results.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of healthcare organizations, ensuring their success with our platform.
• Develop and execute tailored customer success plans that drive adoption, expansion, and renewal.
• Collaborate with the Growth Team to identify upsell opportunities and co‑create value‑add initiatives.
• Facilitate workshops, training sessions, and product demos for decision‑makers and end‑users.
• Analyze usage data, health metrics, and feedback to uncover trends and recommend improvements.
• Act as a trusted advisor, challenging customers to rethink their processes and achieve better outcomes.
• Maintain accurate records in our CRM, ensuring visibility into customer health scores and engagement metrics.
• Represent brighthush at industry conferences, webinars, and community events.
• Continuously deepen your knowledge of healthcare regulations, payer dynamics, and technology trends.
• Mentor junior team members, sharing best practices and fostering a culture of continuous learning.
• Collaborate with Product, Engineering, and Support teams to relay customer feedback and influence roadmap decisions.

Essential Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Data Science, or a related field.
• Proven experience in customer success, account management, or client relations within the healthcare sector.
• Strong verbal and written communication skills, with the ability to translate technical concepts for non‑technical audiences.
• Experience with CRM platforms (e.g., brighthush CRM) and brighthush Office Suite.
• High learning agility and critical thinking—ready to adapt to evolving customer needs.
• Excellent organizational skills, with a track record of managing multiple priorities and meeting deadlines.
• Valid driver’s license and willingness to travel up to 30% of the time.
• Demonstrated ability to analyze data and translate insights into actionable strategies.

Preferred Qualifications

• Advanced degree (MBA, MPH, or equivalent) or certifications in Customer Success (CSM, CCS).
• Experience with data analytics tools (e.g., brighthush Analytics) and familiarity with healthcare data standards (HL7, FHIR).
• Background in sales or business development, with a history of driving revenue growth.
• Knowledge of payer reimbursement models, value‑based care, and population health initiatives.
• Experience working with cross‑functional teams in a SaaS environment.

Core Competencies & Skills

• Customer‑First Mindset – Passion for delivering exceptional experiences and building loyalty.
• Strategic Thinking – Ability to see the big picture and align customer goals with business objectives.
• Data‑Driven Decision Making – Comfortable interpreting metrics and turning insights into action.
• Presentation & Facilitation – Skilled at engaging stakeholders and guiding collaborative sessions.
• Problem Solving – Quick to diagnose issues and propose creative solutions.
• Collaboration – Works seamlessly with cross‑functional teams (Product, Sales, Support).
• Adaptability – Thrives in a rapidly changing environment and embraces continuous learning.
• Resilience & Empathy – Maintains composure under pressure while understanding client emotions and needs.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry conferences, workshops, and certification courses.
• Internal career pathways that allow you to transition into Product Management, Sales Leadership, or Data Science.
• Regular feedback loops and performance reviews that help you set and achieve ambitious goals.
• Opportunities to lead cross‑functional projects and influence product strategy.
• Support for pursuing advanced degrees or industry certifications.

Work Environment & Culture

Our office is a hub of creativity and collaboration. We celebrate diversity, encourage open dialogue, and foster a sense of belonging. Highlights include:

• Weekly “Beer:30” sessions—virtual or in‑person—to unwind and connect.
• Monthly hackathons where teams prototype new features.
• Annual community service days that give back to local health initiatives.
• Flexible work arrangements, including remote options and flexible hours.
• Inclusive policies that support employees of all backgrounds, identities, and life stages.
• Cross‑departmental “Lunch & Learn” sessions to share knowledge and spark innovation.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits

The base salary range for this role is $70,000 – $120,000, with potential for performance‑based variable compensation. We are committed to pay equity and will consider internal benchmarks when finalizing offers. In addition to competitive pay, you’ll receive:

• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Unlimited vacation policy and generous parental leave.
• Wellness stipend for gym memberships, meditation apps, or fitness classes.
• Professional development budget for courses, certifications, and conferences.
• Employee assistance program for mental health support.
• Equity options for long‑term ownership and alignment with company success.
• Annual performance bonus potential based on company and individual metrics.

How to Apply

If you’re ready to bring your expertise to a company that values human insight, innovation, and community impact, we’d love to hear from you. Submit your application through our careers portal and let’s explore how you can help shape the future of healthcare at brighthush.

Inclusion & Belonging

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other protected status.