Senior Head of Customer Success & Deployment Strategy – Driving Rapid Enterprise Adoption for AI‑Powered Discovery Platforms at brighthush

About brighthush

brighthush is a trailblazing AI company that turns perception into action. By building advanced perception models that understand human behavior, we empower product discovery the way a seasoned salesperson would—by observing customers and adapting in real time. Our technology powers discovery for over 50 million shoppers each month across 12 countries, delivering measurable lift in engagement and conversion for leading marketplaces and e‑commerce platforms.

Why brighthush?

At brighthush, we’re not just another tech startup; we’re a movement that redefines how businesses connect with their customers. Our platform is a single, configurable engine that delivers four core primitives—discovery feed, similar items, playlist, and contextual search—without the need for custom code. This means we can onboard new customers at scale, turning every deployment into a revenue‑generating machine.

We’re looking for a visionary leader who can take ownership of the entire customer journey from signature to renewal, ensuring that every client sees tangible results within weeks and becomes a long‑term partner. If you thrive in a fast‑paced, data‑driven environment and want to build a world‑class customer success organization, brighthush is the place for you.

Key Responsibilities

• Customer Relationship Ownership – Serve as the senior point of contact for CPOs, VPs of Data, and VPs of Engineering across all client accounts. Build trust through proactive communication and rapid issue resolution.
• Pilot Execution & Result Delivery – Lead every pilot from kickoff to live A/B test, ensuring a seven‑week turnaround and measurable uplift. Translate data into actionable insights that drive contract conversion.
• Deployment Strategy & Team Building – Design and implement a Deployment Strategist framework that scales to one strategist per five customers. Hire, mentor, and grow a high‑performing team across Europe and the US.
• Renewals & Upsells – Own the renewal process, driving net revenue retention and expansion. Conduct quarterly business reviews that showcase impact and secure multi‑year commitments.
• Support & Incident Management – Establish a single front door for support, ensuring fast response times and proactive incident communication. Own the critical path that keeps customer homepages live.
• Reference & Thought Leadership – Turn every successful deployment into a case study, press release, or speaking opportunity. Build a library of customer references that fuels the sales pipeline.

What Success Looks Like

3‑Month Milestones

• All live customers and active pilots recognize you as their primary contact, with in‑person meetings completed.
• Deployment playbook finalized: a step‑by‑step guide from kickoff to A/B readout, strictly configuration‑based.
• Support front door operational with a quoted response time.
• Second Deployment Strategist hired and onboarded.

12‑Month Milestones

• Pilot conversion rate aligns with business forecasts; deployments now average under five weeks.
• All live customers run all four primitives or have a clear roadmap to full adoption.
• At least three public case studies and a robust reference program.
• Deployment team operates autonomously, enabling customer growth without additional engineering resources.

Essential Qualifications

• Proven experience deploying SaaS or API products into enterprise customers, with a deep understanding of platform configuration versus bespoke solutions.
• Track record of building a customer success, deployment, or solutions function from scratch, delivering measurable metrics such as time‑to‑live, pilot‑to‑contract conversion, and net revenue retention.
• Hands‑on experience owning renewals and expansions for enterprise accounts, backed by data.
• Strong technical acumen: ability to read A/B test results, understand data requirements, and guide analysis.
• Leadership experience hiring and managing technical, customer‑facing teams (solutions engineers, implementation consultants, data analysts).
• Excellent communication skills, capable of engaging C‑level stakeholders and translating technical concepts into business value.
• Comfortable with travel (up to 30%) and able to work across time zones.
• Eligibility to work in Europe.

Preferred Qualifications

• Background in marketplaces, e‑commerce, search, personalization, or recommendation engines.
• Experience scaling customer success operations in a high‑growth startup environment.
• Familiarity with AI/ML product lifecycles and perception modeling.

Skills & Competencies

• Strategic Thinking & Execution
• Data‑Driven Decision Making
• Project & Program Management
• Customer Advocacy & Relationship Building
• Problem Solving & Crisis Management
• Team Leadership & Talent Development
• Cross‑Functional Collaboration
• Agile & Lean Methodologies

Career Growth & Learning Opportunities

At brighthush, you’ll start as the senior leader of a newly formed function and grow into a pivotal role that shapes the company’s customer‑centric culture. You’ll have the chance to:

• Design and scale a global deployment strategy that eliminates engineering bottlenecks.
• Lead cross‑functional initiatives that drive product roadmap decisions based on real‑world customer data.
• Mentor and develop a high‑performing team that becomes a benchmark for customer success excellence.
• Participate in executive strategy sessions, influencing the direction of brighthush’s AI platform.
• Earn equity and share in the company’s long‑term success.

Work Environment & Culture

brighthush thrives on speed, transparency, and a relentless focus on customer impact. Our culture is built on:

• Fast decision‑making with minimal bureaucracy.
• Data‑backed experimentation and continuous improvement.
• Collaboration across product, engineering, sales, and marketing.
• Remote flexibility across Europe, with occasional travel to key client sites.
• A supportive, inclusive environment that values diverse perspectives.

Compensation & Benefits

We offer a competitive total rewards package designed to attract top talent:

• Base Salary – €140,000–€170,000 gross per year, commensurate with experience.
• Variable Pay – €40,000–€60,000 target variable, tied to key performance metrics.
• Equity – Four‑year vesting with a one‑year cliff, aligning your success with the company’s growth.
• Remote Flexibility – Work from anywhere in Europe, with a fully remote setup.
• Health and wellness benefits, including comprehensive medical coverage.
• Professional development budget and access to industry conferences.
• Paid time off, parental leave, and a generous holiday schedule.

How to Apply

If you’re ready to lead a high‑impact customer success organization, drive rapid adoption of AI‑powered discovery, and shape the future of e‑commerce, we want to hear from you. Apply today and join brighthush in redefining the way businesses understand and serve their customers.