Entry-Level Customer Service Representative – Billing & Client Support Specialist – Remote, Birmingham, Alabama – Join brighthush

About brighthush

brighthush is a forward‑thinking leader in the financial services sector, specializing in insurance and risk management solutions that empower businesses to thrive in an ever‑changing marketplace. With a legacy of innovation, integrity, and client‑centric service, brighthush has earned a reputation for delivering tailored risk strategies that protect assets, reduce exposure, and unlock growth opportunities. Our culture is built on collaboration, continuous learning, and a commitment to excellence—values that resonate across every team, from senior strategists to new talent stepping into their first professional role.

As a remote‑first organization, brighthush offers the flexibility to work from anywhere while maintaining the same high standards of performance and teamwork that define our brand. Whether you’re a recent graduate, a career changer, or someone looking to build a solid foundation in customer service, brighthush provides the resources, mentorship, and career pathways to help you succeed.

Why Join brighthush?

• Impactful Work: Your day‑to‑day responsibilities will directly influence client satisfaction and operational efficiency.
• Growth Opportunities: From entry‑level roles to advanced positions in client relations, billing, and risk analytics, your career trajectory is limited only by your ambition.
• Inclusive Culture: Diversity, equity, and inclusion are woven into our DNA. Every voice is heard, and every contribution matters.
• Competitive Compensation: We offer a market‑competitive salary, performance bonuses, and a comprehensive benefits package.
• Learning & Development: Access to online courses, certifications, and mentorship programs to sharpen your skills and broaden your expertise.
• Work‑Life Balance: Flexible scheduling, generous paid time off, and a supportive remote work environment.

Key Responsibilities

As a Customer Service Representative I at brighthush, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. Your role will involve a blend of administrative precision, client engagement, and cross‑functional collaboration.

• Billing & Invoice Management: Process and reconcile client invoices, resolve billing discrepancies, and maintain accurate financial records.
• Client Assistance & Support: Respond to client inquiries via phone, email, and chat; provide timely solutions and follow‑up on outstanding issues.
• Intake & Onboarding: Capture new client data, coordinate with internal teams to set up accounts, and ensure a smooth onboarding experience.
• Data Entry & Quality Assurance: Enter client information into CRM systems, verify data accuracy, and perform regular audits to maintain data integrity.
• Cross‑Functional Collaboration: Work closely with the underwriting, claims, and finance departments to resolve client concerns and streamline processes.
• Process Improvement: Identify bottlenecks in client workflows, propose solutions, and participate in continuous improvement initiatives.
• Compliance & Documentation: Adhere to regulatory requirements and internal policies, ensuring all client interactions are documented appropriately.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and a commitment to accuracy.
• Basic understanding of billing processes and financial terminology.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM platforms (e.g., Salesforce, HubSpot).
• Ability to multitask, prioritize, and manage time effectively in a remote setting.
• Positive attitude, resilience, and a customer‑first mindset.

Preferred Qualifications

• Prior experience in a customer service or billing role within the financial or insurance industry.
• Knowledge of insurance products, risk management concepts, or related regulatory frameworks.
• Experience with data analytics tools or basic SQL queries.
• Fluency in additional languages (Spanish, French, etc.) is a plus.
• Demonstrated ability to work independently and as part of a virtual team.

Key Skills & Competencies

• Communication: Clear, concise, and empathetic communication across multiple channels.
• Problem Solving: Analytical thinking to diagnose issues and propose effective solutions.
• Technical Proficiency: Comfortable navigating CRM systems, spreadsheets, and data entry tools.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change.
• Team Collaboration: Works well with cross‑functional teams, fostering open dialogue and shared goals.
• Customer‑Centricity: Places the client’s needs at the forefront of every interaction.
• Time Management: Manages multiple tasks and deadlines with precision.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative I, you will have access to a structured career ladder that can lead to roles such as:

• Senior Customer Service Specialist
• Billing & Collections Manager
• Client Relationship Manager
• Risk Analyst / Underwriting Associate
• Operations Lead

We provide ongoing training through e‑learning modules, industry webinars, and mentorship programs. Whether you’re looking to deepen your expertise in billing, pivot into risk analytics, or develop leadership skills, brighthush offers the resources to help you achieve your goals.

Work Environment & Culture

brighthush’s remote‑first model means you can work from the comfort of your home while staying connected to a vibrant, collaborative community. Our virtual office culture includes:

• Weekly team huddles and monthly town‑hall meetings.
• Virtual coffee breaks and social events to foster camaraderie.
• Transparent communication channels via Slack, Teams, and email.
• Inclusive policies that celebrate diversity and promote equity.
• Access to a digital library of resources, including industry reports, best‑practice guides, and skill‑building courses.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for entry‑level customer service roles.
• Performance‑based bonuses tied to client satisfaction metrics and billing accuracy.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, personal days) and holiday schedule.
• Flexible work hours and a generous remote work stipend.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including mental health resources and virtual fitness classes.

How to Apply

Ready to start your journey with brighthush? Submit your resume and a brief cover letter outlining why you’re excited about this role and how your skills align with our mission. We’re eager to learn how you can contribute to our team and help our clients navigate their risk landscapes with confidence.

To apply, click the link below and complete the online application. We look forward to exploring the possibilities together.

Apply to this job at brighthush

Join a Team That Makes a Difference

At brighthush, you’re not just filling a position—you’re becoming part of a community dedicated to protecting businesses, fostering growth, and driving innovation. Your work will have a tangible impact on our clients’ success and on the broader financial ecosystem. If you’re passionate about customer service, eager to learn, and ready to grow in a supportive, forward‑thinking environment, we want to hear from you.

Take the first step toward a rewarding career. Apply today and discover how brighthush can help you turn potential into performance.