Senior Healthcare Billing & Customer Service Specialist – Advanced Accounts Receivable Expert (Remote & Onsite) – Join brighthush’s Innovative Patient‑Centric Billing Team

About brighthush

brighthush has been a trusted partner in the healthcare billing ecosystem for over three decades. We serve patients, providers, and payers with a mission that is both simple and profound: to turn a traditionally opaque and stressful billing experience into one that is transparent, compassionate, and accurate for every stakeholder. By blending cutting‑edge technology with a human‑centered approach, we empower our team members to grow professionally and personally while making a tangible difference in the lives of those we serve.

Why brighthush is a Leader in Healthcare Billing

In an industry where accuracy, compliance, and empathy are non‑negotiable, brighthush stands out for its unwavering commitment to excellence. Our proprietary analytics platform, combined with deep expertise in medical billing codes and payer contracts, allows us to streamline processes, reduce denials, and accelerate cash flow for our partners. At the same time, we keep the patient at the heart of everything we do, ensuring that every interaction is guided by empathy, clarity, and respect.

Role Overview

As a Senior Healthcare Billing & Customer Service Specialist, you will be the frontline advocate for patients, law offices, insurance carriers, and other stakeholders. Your role is pivotal in resolving billing inquiries, facilitating payment options, and ensuring compliance with all regulatory and company standards. You will operate independently, meeting and exceeding key performance indicators (KPIs) such as call volume, payment resolution rates, and call quality scores.

Key Responsibilities

• Multi‑channel Communication: Handle inbound and outbound calls, emails, and written correspondence from patients, attorneys, insurance companies, and external facilities.
• Complex Issue Resolution: Resolve intricate billing and insurance questions, including deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility issues, and coding disputes.
• Financial Analysis: Review account statements and financial data to recommend payment plans, assistance programs, or alternative solutions aligned with client guidelines.
• System Proficiency: Navigate and utilize multiple systems such as Artiva, Cerner Soarian, and EPIC to access account information, update records, and document interactions.
• Objection Handling & Negotiation: Employ effective objection‑handling techniques to address consumer concerns, negotiate payment agreements, and achieve successful resolution.
• Documentation & Compliance: Maintain accurate and detailed notes, codes, and documentation with minimal errors, ensuring compliance with PHI and SPI regulations.
• Core Value Alignment: Adhere to brighthush’s Core Values and Strategic Anchors, demonstrating professionalism, empathy, and integrity in every interaction.
• Continuous Improvement: Participate in ongoing training sessions, performance reviews, and quality assurance programs to continuously improve service delivery.
• Cross‑Functional Collaboration: Collaborate with billing, collections, compliance, and IT teams to resolve escalated issues and streamline processes.
• Process Innovation: Contribute to process improvement initiatives by identifying bottlenecks, suggesting solutions, and implementing best practices.

Essential Qualifications

• High School Diploma or GED required; associate’s degree or higher in health administration, business, or a related field preferred.
• Minimum of 1–2 years of experience in a call center or healthcare customer service environment.
• Strong knowledge of medical billing and coding principles, including familiarity with ICD‑10, CPT, and HCPCS codes.
• Proficiency in using electronic health record (EHR) systems, particularly Artiva, Cerner Soarian, and EPIC.
• Excellent verbal and written communication skills, with a professional telephone etiquette.
• Advanced computer literacy: multi‑tasking across several applications, keyboard proficiency, and basic math skills.
• Ability to handle sensitive personal information (PHI) with strict confidentiality and compliance with HIPAA regulations.
• Self‑motivated, reliable, and capable of working independently in a remote or office setting.
• Strong problem‑solving skills and the ability to remain calm under pressure.

Preferred Qualifications

• Prior supervisory or team‑lead experience within a call center or billing environment.
• Experience with collections processes and aging account management.
• Knowledge of insurance policies, payer contracts, and reimbursement methodologies.
• Certification in medical billing and coding (e.g., CPC, CCS).
• Experience with customer relationship management (CRM) platforms and call‑routing systems.

Skills & Competencies

• Customer‑Centric Mindset: Genuine desire to help patients navigate billing challenges.
• Empathy & Patience: Ability to communicate complex information in a clear, concise manner.
• Analytical Thinking: Interpret financial data and identify payment opportunities.
• Time Management: Organize tasks to meet daily call volume and resolution targets.
• Adaptability: Stay current with evolving policies, technology updates, and industry regulations.
• Team Collaboration: Work effectively across departments to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Senior Specialist, you can progress to roles such as:

• Team Lead – oversee a group of representatives, mentor new hires, and drive performance metrics.
• Billing Analyst – dive deeper into data analysis, trend identification, and process optimization.
• Collections Specialist – focus on aging accounts, payment plans, and advanced negotiation tactics.
• Compliance Officer – ensure adherence to regulatory standards and internal policies.
• Project Manager – lead initiatives to improve workflow, technology integration, and customer experience.

We support your growth through:

• Structured onboarding and continuous training programs.
• Mentorship from experienced leaders.
• Access to industry conferences, webinars, and certification courses.
• Regular performance feedback and goal‑setting sessions.

Work Environment & Culture

brighthush fosters an inclusive, respectful, and collaborative culture. Our team values transparency, accountability, and a shared commitment to patient success. Whether you’re working remotely or in our modern Marshfield, WI office, you’ll experience:

• Open communication channels with leadership and peers.
• Flexible work arrangements to support work‑life balance.
• Regular team‑building events, both virtual and in‑person.
• A culture of recognition where achievements are celebrated.
• Commitment to diversity, equity, and inclusion.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers:

• Competitive base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Paid time off, holidays, and flexible scheduling.
• Professional development stipend and tuition reimbursement.
• Employee assistance program and wellness resources.
• Employee discount programs and community outreach opportunities.

Our Commitment to Diversity, Equity & Inclusion

brighthush is dedicated to building a workforce that reflects the communities we serve. We actively promote diversity, equity, and inclusion through inclusive hiring practices, ongoing bias training, and employee resource groups that empower underrepresented voices.

Our Sustainability & Community Impact

We believe that sustainable practices and community engagement are integral to our success. brighthush participates in local health fairs, offers volunteer opportunities, and implements eco‑friendly office policies to reduce our environmental footprint.

Performance Metrics & Success Measurement

Success in this role is measured by a combination of quantitative and qualitative metrics:

• Call volume and average handle time.
• Payment resolution rate and denial reduction.
• Customer satisfaction scores and Net Promoter Score (NPS).
• Compliance audit results and PHI breach incidents.
• Team collaboration and process improvement contributions.

Technology Stack & Tools

Our tech ecosystem is designed to empower you to deliver exceptional service:

• Artiva, Cerner Soarian, and EPIC for EHR access.
• CRM platforms for customer interaction tracking.
• Call‑routing and workforce management systems.
• Analytics dashboards for real‑time performance monitoring.

Onboarding & Training Journey

From day one, you’ll receive a comprehensive onboarding program that includes:

• Orientation to brighthush culture, values, and policies.
• Hands‑on training with our EHR and billing systems.
• Shadowing experienced specialists to learn best practices.
• Regular coaching sessions and feedback loops.
• Access to a library of e‑learning modules covering coding, compliance, and customer service excellence.

Employee Success Stories

“I started as a billing specialist and, within two years, advanced to a team lead role. The mentorship and continuous learning opportunities at brighthush made that possible.” – Jordan M., Senior Billing Specialist

“The flexibility to work remotely while still feeling connected to the team has been a game‑changer for my work‑life balance.” – Leila K., Customer Service Specialist

How to Apply

Ready to make a difference in the healthcare billing landscape? Submit your application through our careers portal or contact our recruiting team directly. We look forward to welcoming you to the brighthush family, where your expertise will help shape the future of patient‑centric billing solutions.