Senior Healthcare Dispatch & Patient Coordination Specialist – Patient Intake, Scheduling & Technician Routing at brighthush

About brighthush and the Opportunity

At brighthush, we are redefining the way healthcare services are delivered by combining cutting‑edge technology with compassionate, patient‑centered care. Our mission is to streamline the entire patient journey—from the first phone call to the final follow‑up—so that clinicians can focus on what they do best: healing. As a rapidly growing organization, we are committed to fostering an inclusive, collaborative culture where every team member’s voice is heard and every contribution is valued.

We are currently seeking a highly organized, detail‑oriented Healthcare Dispatch & Patient Coordination Specialist to join our dynamic operations team. In this role, you will be the linchpin that keeps our patient intake, appointment scheduling, and technician dispatching running smoothly. You will work closely with clinicians, technicians, and patients to ensure that every interaction is timely, accurate, and professional.

Key Responsibilities

As a core member of our operations squad, you will manage a wide array of tasks that keep the patient experience seamless and our technicians on the right path. Your day will involve:

• Patient Intake & Registration: Answer inbound calls, guide patients through registration, and capture essential data with precision.
• Appointment Coordination: Schedule, confirm, and update patient appointments across multiple platforms, ensuring consistency and accuracy.
• Technician Dispatch & Route Management: Allocate technicians based on availability, location, and service requirements; adjust routes in real time to accommodate changes.
• System Administration: Maintain patient records, technician logs, and scheduling data across integrated systems, performing regular audits to eliminate errors.
• Communication Hub: Serve as the primary point of contact between patients, technicians, and internal teams, relaying updates, changes, and critical information.
• Process Improvement: Identify bottlenecks, propose workflow enhancements, and support the transition to new routing and scheduling platforms.
• Compliance & Quality Assurance: Follow established protocols for handling clinical information, escalating issues that require clinical input, and ensuring all activities meet regulatory standards.

Essential Qualifications

• Minimum of 2 years’ experience in healthcare administration, patient coordination, or call‑center operations.
• Proven ability to manage multiple appointments, technicians, and competing priorities simultaneously.
• Strong telephone etiquette and customer‑service orientation.
• Exceptional data‑entry accuracy and meticulous attention to detail.
• Proficiency with at least one electronic health record (EHR) system and routing software.
• Adaptability to shifting schedules, routes, and patient needs.
• Self‑motivated, reliable follow‑through, and the capacity to work independently.
• Willingness to work flexible shifts, including evenings, nights, and weekends.

Preferred Qualifications

• Experience with eClinicalWorks (ECW) or similar EHR platforms.
• Familiarity with proprietary intake and dispatch systems.
• Hands‑on knowledge of routing tools such as Onfleet or equivalent.
• Background in a fast‑paced, high‑volume healthcare environment.
• Multilingual skills, especially in languages commonly spoken by our patient population.
• Certification in healthcare administration or related fields.

Skills & Competencies for Success

• Communication: Clear, empathetic, and professional interactions with patients and colleagues.
• Accuracy: Rapid, precise data capture and meticulous record‑keeping.
• Multitasking: Seamlessly juggle calls, scheduling, dispatch, and administrative duties.
• Routing Judgment: Confidence in making real‑time scheduling adjustments and responding to operational changes.
• Adaptability: Quick learning of new technologies and processes.
• Problem‑Solving: Identify conflicts, resolve routine issues, and know when to elevate concerns.
• Reliability: Consistent follow‑through and accountability for outstanding tasks.
• Cultural Sensitivity: Respectful communication with patients from diverse backgrounds, including those with limited English proficiency.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As a Healthcare Dispatch & Patient Coordination Specialist, you will:

• Gain exposure to advanced routing algorithms and AI‑driven scheduling tools.
• Participate in cross‑functional projects that shape the future of patient experience.
• Access ongoing training in healthcare compliance, data security, and customer service excellence.
• Progress into senior coordination roles, operations management, or technology implementation leadership.
• Earn certifications in healthcare administration, project management, or data analytics through our partnership with accredited institutions.

Work Environment & Company Culture

Our workplace is built on the pillars of collaboration, innovation, and respect. You will find:

• A supportive team that values open communication and constructive feedback.
• Flexible work arrangements, including remote options and hybrid schedules.
• A culture that celebrates diversity, equity, and inclusion.
• Regular team‑building events, wellness initiatives, and community outreach programs.
• Access to state‑of‑the‑art technology and a continuous improvement mindset.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive salary package that reflects your expertise and contributions. In addition to base pay, you can expect:

• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Paid time off, sick leave, and flexible holiday scheduling.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including gym memberships and mental health support.
• Employee discount programs and perks across a range of partners.

How to Apply

Ready to make a tangible impact on patient care while advancing your career? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. Highlight any experience with EHR systems, routing software, or high‑volume healthcare operations.

Send your application to [email protected] or apply directly through our careers portal. We look forward to learning how your skills and passion align with our mission to deliver brighter, more efficient healthcare experiences.

Conclusion

As a Healthcare Dispatch & Patient Coordination Specialist at brighthush, you will be at the heart of a mission that transforms how patients connect with care. Your expertise will ensure that every call is answered, every appointment is scheduled, and every technician is dispatched with precision. If you thrive in a fast‑paced environment, love solving logistical puzzles, and are committed to delivering compassionate, patient‑centered service, we invite you to join our team and help us illuminate the future of healthcare.