Senior Inside Sales Strategist – Accelerating Customer Expansion, Driving Revenue Growth, and Mastering AI‑Powered Communication at brighthush – Remote‑First, High‑Impact Leadership Role

About brighthush

brighthush is redefining the way businesses converse with their customers. By weaving together cutting‑edge artificial intelligence, natural language processing, and real‑time analytics, we deliver a conversation‑centric platform that feels both personal and scalable. From instant‑response chatbots that answer questions in milliseconds to predictive engines that anticipate needs before they’re voiced, our solutions turn every interaction into a data‑driven, meaningful dialogue.

We serve a global portfolio of clients—from nimble startups scaling support to Fortune 500 enterprises modernizing engagement—across North America, Europe, and Asia. Our mission is simple yet bold: make every customer conversation smarter, faster, and more human‑centric while delivering measurable ROI for our partners.

Why brighthush is the Place to Grow Your Career

At brighthush, you’re not just filling a role—you’re joining a movement that celebrates curiosity, drives measurable impact, and rewards excellence. Here’s why our team loves working here:

• High‑Velocity, Impact‑Driven Environment: Collaborate with seasoned professionals who thrive on challenge, change, and rapid iteration.
• Remote‑First Flexibility: Work from anywhere—Mexico City, Guadalajara, or beyond—while staying connected through our digital collaboration suite.
• Career Acceleration: Structured learning paths, mentorship programs, and cross‑functional projects fast‑track your professional growth.
• Competitive Compensation & Benefits: Market‑aligned base salary, performance‑based commissions, 401(k) matching, generous PTO, comprehensive health plans, and more.
• Culture of Innovation: A collaborative, transparent, and inclusive environment that encourages experimentation and continuous improvement.
• Impactful Work: Your contributions directly influence how businesses connect, collaborate, and thrive in the digital age.
• Global Exposure: Work with clients and teammates from diverse industries and cultures, expanding your perspective and network.

Position Overview

We’re looking for a dynamic, results‑oriented Inside Sales Strategist to spearhead our customer expansion initiatives. In this role, you’ll identify upsell and cross‑sell opportunities, nurture existing relationships, and drive revenue growth across our AI‑powered communication portfolio. If you thrive in a fast‑paced, data‑driven environment and have a passion for turning prospects into long‑term partners, we want to hear from you.

As a key member of the sales team, you’ll collaborate closely with Account Executives, Customer Success Managers, and Product teams to ensure a seamless handoff from prospect to customer. Your strategic thinking, communication skills, and relentless drive will help us expand our footprint and deepen relationships with existing clients.

Key Responsibilities

• Revenue Expansion: Identify and execute upsell and cross‑sell opportunities within the existing customer base, consistently meeting or exceeding quarterly expansion targets.
• Opportunity Creation: Generate new revenue streams by proactively engaging with prospects, conducting needs assessments, and presenting tailored solutions.
• Pipeline Management: Maintain a robust, accurate pipeline in Salesforce; forecast accurately and update status in real time to ensure visibility across the sales organization.
• Outbound Outreach: Execute high‑volume outbound calling, emailing, and social selling campaigns to generate qualified leads and nurture relationships.
• Collaboration: Partner with Account Executives, Customer Success Managers, and Product teams to align on account strategy and ensure a seamless handoff from prospect to customer.
• Data‑Driven Decision Making: Analyze sales metrics, customer feedback, and market trends to refine outreach strategies and improve conversion rates.
• Continuous Learning: Stay current on industry developments, competitor offerings, and emerging AI technologies to position brighthush as a thought leader.
• Thought Leadership: Represent brighthush at industry events, webinars, and client meetings, sharing insights on AI‑powered communication and customer experience best practices.
• Account Planning: Develop and execute account plans that outline growth opportunities, key stakeholders, and strategic initiatives.
• Feedback Loop: Provide actionable feedback to Product and Marketing teams based on customer interactions and market insights.

Essential Qualifications

• Minimum of 2 years experience in a customer‑facing sales role with a proven track record of meeting revenue goals.
• Advanced proficiency in English, both written and spoken; additional languages are a plus.
• Strong organizational skills with a demonstrated ability to manage multiple priorities and follow through on commitments.
• Comfortable with outbound calling and high‑volume prospecting; experience using modern sales engagement tools is preferred.
• Proficiency in Salesforce (or similar CRM) and familiarity with AI‑powered sales tools such as ChatGPT and Copilot.
• Excellent communication and presentation skills, capable of articulating complex solutions in a clear, compelling manner.
• Self‑motivated, resilient, and adaptable in a fast‑moving, high‑velocity sales environment.
• Strong analytical mindset with the ability to interpret data and translate insights into action.
• Experience with sales analytics dashboards and KPI tracking.

Preferred Qualifications

• Experience in the SaaS or AI‑technology industry, particularly in customer experience or collaboration platforms.
• Background in account‑based marketing or inside sales strategy development.
• Knowledge of sales analytics and performance metrics; ability to translate data into actionable insights.
• Previous experience working remotely with a distributed team.
• Familiarity with AI‑powered customer engagement tools and platforms.
• Experience in a high‑growth startup environment.

Skills & Competencies

• Strategic Thinking: Ability to identify growth opportunities and craft tailored value propositions.
• Relationship Building: Strong interpersonal skills to build trust and rapport with clients at all levels.
• Negotiation & Closing: Skilled at navigating objections, negotiating terms, and closing deals that benefit both the customer and brighthush.
• Technology Savvy: Comfortable leveraging AI tools, CRM systems, and sales engagement platforms to enhance productivity.
• Team Collaboration: Works effectively with cross‑functional teams to align on goals and deliver exceptional customer experiences.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to new priorities and market conditions.
• Data Literacy: Comfortable working with numbers, dashboards, and analytics to drive decision‑making.
• Time Management: Prioritizes tasks efficiently to meet deadlines and exceed targets.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in people is the key to sustainable success. As an Inside Sales Strategist, you will:

• Progress through a clear career ladder—from Inside Sales Rep to Senior Rep, Sales Manager, and beyond.
• Participate in structured training programs covering product knowledge, sales methodology, and AI technology trends.
• Receive mentorship from senior leaders who are committed to your growth.
• Engage in cross‑functional projects that broaden your skill set and expose you to new business areas.
• Attend industry conferences, webinars, and workshops to stay ahead of market developments.
• Earn certifications in sales, AI, and customer experience that enhance your professional profile.
• Contribute to product roadmap discussions, influencing the direction of future solutions.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and continuous improvement. Our remote‑first approach means you can work from anywhere in Mexico or beyond while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels via Slack, Teams, and video conferencing.
• Regular feedback loops and performance reviews to help you grow.
• A supportive environment that values work‑life balance, mental health, and personal well‑being.
• Annual company retreats and team‑building events that strengthen relationships.
• Access to a digital library of learning resources, including courses, podcasts, and industry reports.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market standards for Inside Sales roles.
• Performance‑based commission structure that rewards revenue growth.
• 401(k) plan with company matching to help you build long‑term wealth.
• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance for you and your dependents.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Flexible work hours and remote work options.
• Annual performance bonuses and spot awards for exceptional contributions.
• Employee stock purchase plan (ESPP) to share in the company’s success.

Success Stories & Impact

Case Study 1: A mid‑size retailer increased its customer engagement score by 35% after implementing brighthush’s AI‑powered chatbot, resulting in a 20% lift in upsell revenue within six months.

Case Study 2: A global SaaS provider leveraged our predictive engagement engine to reduce churn by 12% and accelerated its expansion into new verticals.

As an Inside Sales Strategist, you will be instrumental in replicating these successes for our clients, driving tangible business outcomes and earning recognition within the organization.

How to Apply

If you’re ready to take your sales career to the next level and help shape the future of customer experience, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Inside Sales Strategist – Customer Expansion role. Highlight any relevant achievements, such as revenue growth metrics, successful upsell campaigns, or experience with AI‑powered sales tools.

Join brighthush and become part of a team that is not only driving revenue but also transforming how businesses connect, collaborate, and thrive in the digital age.