Senior Internal Customer Success Manager – Client Relationship & Offshore Talent Placement Lead at brighthush
About brighthush
brighthush is a trailblazing offshore staffing platform that empowers founders and executives to build high‑performing global teams. With a focus on quality, speed, and cultural fit, we connect companies with top talent from the Philippines, Latin America, and Africa, enabling them to scale quickly without the overhead of traditional recruitment. Our mission is simple: help businesses thrive by hiring the best talent, anywhere in the world.
Why You’ll Love Working at brighthush
- Competitive Compensation – Earn a base salary in USD, paid bi‑monthly on the 15th and 30th.
- Generous Paid Time Off – Enjoy paid vacation, sick days, and personal days in line with our flexible policy.
- Holiday Observance – Celebrate national holidays and company‑wide days off.
- Fully Remote – Work from anywhere in the world; we trust you to be productive wherever you choose.
- Direct Impact – Your work directly influences client satisfaction, repeat business, and the growth trajectory of brighthush.
- Fast‑Paced Growth – Join a founder‑led team where your ideas shape strategy and your career scales with the company.
- High‑Ownership Culture – No middle managers; you’ll collaborate directly with our co‑founders and senior leaders.
Key Responsibilities
As the Senior Internal Customer Success Manager, you will be the linchpin between our clients and the talent we place. Your day‑to‑day activities will include:
Client Relationship Management
- Serve as the primary point of contact for all existing clients after the sales hand‑off.
- Lead kickoff, regular check‑ins, and escalation calls, ensuring a seamless client journey.
- Conduct proactive health checks on every active account, identifying potential issues before clients notice.
- Respond to client inquiries promptly—whether it’s 9 AM or 9 PM—and maintain a high level of responsiveness.
- Own the resolution of any client concerns, driving solutions to completion without waiting for direction.
Candidate Vetting & Placement
- Review the top 1–5 candidates surfaced by our recruiting team for each role.
- Distinguish between a truly strong candidate and one who merely performs well in interviews.
- Present shortlisted candidates to clients, coordinate interview logistics, gather feedback, and close placements.
- Guarantee that every candidate presented meets our rigorous quality standards.
Growth & Retention
- Anticipate when a client is ready to hire again and proactively propose new opportunities.
- Solicit reviews and introductions from satisfied clients, fueling our referral‑driven growth.
- Celebrate milestones and successes with personalized gestures that deepen client loyalty.
- Transform client satisfaction into long‑term relationships, repeat business, and word‑of‑mouth referrals.
Essential Qualifications
- Proven experience in customer success, account management, staffing, or recruiting.
- Strong critical‑thinking skills: the ability to form, defend, and apply clear viewpoints in both candidate evaluation and client problem‑solving.
- Full ownership mindset: you take responsibility for client outcomes and drive them to resolution.
- Excellent written and verbal communication—authentic, clear, and client‑centric.
- High responsiveness and the ability to prioritize clients without being tied to a desk.
- Comfortable working in a fast‑moving, founder‑led environment with minimal playbooks.
Preferred Experience & Skills
- Background in offshore staffing, recruiting, or international talent acquisition.
- Experience in a small, founder‑led company where you had direct access to leadership and full ownership of outcomes.
- Familiarity with talent markets in the Philippines, Latin America, or Africa.
- Proficiency with CRM tools, project management software, and communication platforms.
- Data‑driven mindset: comfortable analyzing metrics to inform strategy and improve processes.
What You’ll Gain at brighthush
At brighthush, we believe in investing in our people as much as we invest in our clients. Here’s what you’ll experience:
Career Growth
- Rapid advancement opportunities—from managing a handful of accounts to leading a global customer success team.
- Mentorship from our co‑founders and senior leaders, who are passionate about your professional development.
- Access to industry conferences, workshops, and training programs to sharpen your skills.
Learning & Development
- Structured learning paths in customer success, talent acquisition, and cross‑functional collaboration.
- Hands‑on experience with cutting‑edge tools and processes in the offshore staffing space.
- Regular feedback loops and performance reviews that help you grow continuously.
Culture & Environment
- Transparent, flat hierarchy that encourages open dialogue and rapid decision‑making.
- Inclusive, diverse, and supportive team that celebrates successes together.
- Work‑life balance: flexible hours, remote work, and a focus on results over hours logged.
- Community initiatives: volunteer days, wellness programs, and social events that build camaraderie.
Compensation & Perks
While specific figures may vary based on experience, you can expect:
- Competitive base salary in USD, paid bi‑monthly.
- Performance‑based bonuses tied to client satisfaction and retention metrics.
- Health, dental, and vision insurance for you and your dependents.
- 401(k) matching program (or equivalent) to secure your future.
- Unlimited PTO policy, encouraging you to recharge fully.
- Monthly stipend for home‑office equipment and internet upgrades.
- Access to a global network of talent and industry experts.
Application Process
We’ve designed a thoughtful, transparent hiring journey to ensure the best fit for both you and brighthush:
- Initial Application – Submit your resume and complete our pre‑qualifying questionnaire.
- Video Introduction – Record a 1‑to‑2‑minute Loom video introducing yourself, highlighting your customer success or account management experience, and walking us through a situation where you pre‑emptively resolved a client issue.
- Role‑Specific Assessment – Complete a brief assessment tailored to the Senior Internal Customer Success Manager role (if applicable).
- Executive Interview – Meet with our co‑founders to discuss your alignment with brighthush’s mission and culture.
- Background & Reference Check – We verify your professional references and conduct a standard background check.
- Job Offer – Successful candidates receive a formal offer and onboarding plan.
We’ll keep you informed at every stage and provide constructive feedback to help you grow, regardless of the outcome.
Ready to Make an Impact?
If you thrive on ownership, excel at building lasting client relationships, and can spot a stellar candidate from a good one, brighthush offers you the platform to shine. Join us and become the trusted partner that our clients rely on for their most critical hiring needs.
Submit your application today and start your journey with brighthush—where your expertise fuels our growth and your career accelerates with us.
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