Senior Customer Success Manager – Strategic Client Implementation & Data‑Driven Growth Leadership

About brighthush

At brighthush, we are redefining the future of healthcare by turning data into actionable insights that improve patient outcomes and streamline operations for providers worldwide. As a Fortune 10 leader, brighthush delivers a portfolio of cutting‑edge solutions—from advanced analytics platforms to integrated pharmacy services—that empower clinicians, payers, and health systems to deliver high‑quality, cost‑effective care. Our mission is simple: make quality care more accessible and affordable for everyone, while fostering a culture of innovation, collaboration, and continuous learning.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re shaping the future of health. We invest in our people through:

• Comprehensive onboarding and mentorship programs
• Access to industry‑leading training, certifications, and conferences
• A collaborative environment where ideas are heard and executed
• Competitive compensation, equity, and performance‑based bonuses
• Flexible work arrangements, generous paid time off, and wellness benefits
• Community outreach and volunteer opportunities that align with our mission

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the linchpin between our technology and the healthcare organizations that rely on it. You will own the entire post‑sale journey—from seamless onboarding to sustained adoption—ensuring that our clients realize measurable value and achieve their strategic objectives. Your influence will span cross‑functional teams, executive stakeholders, and the data that drives decision‑making.

Key Responsibilities

• Lead end‑to‑end client success initiatives, ensuring smooth implementation, adoption, and ongoing performance.
• Design and execute complex onboarding programs that align with each client’s unique workflows and goals.
• Translate clinical and operational requirements into actionable product configurations and reporting dashboards.
• Coordinate cross‑functional resources—engineering, product, analytics, and support—to deliver on commitments and resolve issues swiftly.
• Monitor account health metrics, proactively identify risks, and develop mitigation plans.
• Deliver on contractual, clinical, and performance commitments, driving measurable ROI for clients.
• Leverage patient‑level and aggregate data to showcase outcomes, cost savings, and value creation.
• Own escalation management, ensuring timely resolution and clear accountability.
• Serve as a trusted advisor to clients and an internal subject‑matter expert on product strategy and industry trends.

Essential Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or a related field (Master’s preferred).
• Minimum of 7 years of progressive experience in client implementation, account management, or customer success within a fast‑paced, enterprise environment.
• Proven track record of independently managing complex, high‑impact client engagements.
• Strong ability to influence cross‑functional teams without direct authority.
• Exceptional client‑facing skills, including escalation handling and performance management.
• Experience with healthcare analytics, data visualization, and reporting tools.
• Project management certification (PMP, Prince2, or equivalent) is a plus.

Preferred Skills & Competencies

• Deep understanding of healthcare or pharmacy operations and regulatory landscape.
• Expertise in performance reporting, data‑driven storytelling, and ROI demonstration.
• Risk management and escalation leadership in high‑stakes environments.
• Executive‑level communication and presentation skills.
• Change management and adoption enablement experience.
• Analytical problem‑solving and prioritization in complex settings.
• Continuous improvement mindset and passion for learning.
• Anticipation of client and business needs, translating them into actionable plans.

What You’ll Gain

At brighthush, your career trajectory is designed to accelerate. As a Senior Customer Success Manager, you will:

• Lead high‑visibility projects that shape product roadmap and client strategy.
• Mentor junior team members and contribute to a culture of knowledge sharing.
• Earn opportunities for advanced certifications and industry credentials.
• Participate in cross‑departmental initiatives that influence company‑wide strategy.
• Advance to Director or VP of Customer Success, or transition into product or strategy roles.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a relentless focus on impact. You’ll work in a hybrid setting that blends in‑office collaboration with flexible remote options. Our teams celebrate successes, learn from failures, and continuously iterate on processes. We value diversity of thought and encourage every voice to contribute to our shared mission.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive base salary range of $98,600 to $164,400, complemented by:

• Annual performance bonus potential
• Equity options that align your success with the company’s growth
• Health, dental, and vision insurance plans
• 401(k) matching and retirement planning resources
• Paid time off, parental leave, and flexible work arrangements
• Wellness programs, including gym memberships and mental health support
• Professional development stipend and conference attendance

How to Apply

Ready to make a tangible impact on the future of healthcare? Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to this role

Equal Opportunity Employer

brighthush is committed to fostering an inclusive workplace. We provide equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or any other protected characteristic. If you require accommodations during the application process, please contact us at [email protected].

Join brighthush Today!

Be part of a team that is not just delivering technology, but transforming the way healthcare is delivered worldwide. If you are a strategic thinker, data enthusiast, and client‑centric leader ready to drive measurable outcomes, we want to hear from you. Apply now and help shape the future of health—today.