Senior K‑12 EdTech Customer Success Manager – AI‑Powered State Assessment & Adaptive Learning Solutions Specialist – Driving Data‑Driven Success for Schools at brighthush

Welcome to brighthush – Where Innovation Meets Impact in K‑12 Education

At brighthush, we’re not just building software; we’re reshaping the future of learning across the United States. Our AI‑driven platform delivers real‑time, data‑rich insights that empower teachers, administrators, and students to thrive in a rapidly evolving educational landscape. By aligning curriculum, assessment, and personalized learning pathways, we help schools and districts meet state standards while fostering a culture of continuous improvement.

Why Your Career Deserves brighthush

• Scale of Impact: Your work will influence thousands of classrooms, shaping student outcomes and teacher effectiveness across multiple districts.
• Innovation at the Core: Join a cross‑functional team that thrives on experimentation, data‑driven decision making, and rapid iteration.
• Professional Growth: We invest in mentorship, training, and leadership development to help you ascend to senior roles.
• Remote‑First Flexibility: Work from anywhere in Florida, with occasional in‑person visits to key accounts.
• Competitive Compensation: $32.00 per hour for contract roles, with a clear path to full‑time employment and a comprehensive benefits package.

Key Responsibilities – Your Day‑to‑Day Impact

As a Senior Customer Success Manager, you will be the champion of our partners’ success. Your responsibilities will include:

• Customer Engagement & Growth: Build lasting relationships with district leaders, principals, and teachers through regular check‑ins, product usage reviews, and proactive outreach.
• Onboarding & Training Leadership: Own the end‑to‑end onboarding journey—from initial account setup to full adoption—by delivering engaging training sessions, creating instructional materials, and ensuring seamless integration of our platform into school workflows.
• Problem Solving & Support: Diagnose and resolve customer challenges, collaborate with Product and Engineering to test fixes, and implement scalable solutions that reduce friction.
• Process Improvement: Continuously refine engagement playbooks, develop new talk tracks, and run targeted campaigns to boost satisfaction and retention.
• Cross‑Functional Collaboration: Act as the bridge between customers and internal stakeholders (Sales, Product, Marketing, Support), ensuring that feedback loops are closed and that customer insights inform product roadmap decisions.
• Renewals & Upsells: Partner with Sales to identify upsell opportunities, prepare renewal proposals, and secure long‑term contracts that align with customer goals.
• Data‑Driven Reporting: Track key metrics such as NPS, churn, product adoption rates, and renewal rates; present findings to leadership and use insights to drive continuous improvement.

Essential Qualifications – What We’re Looking For

• Experience: Minimum of 2 years in a Customer Success or Account Management role, preferably within EdTech or K‑12 education.
• Education: Bachelor’s degree in Education, Business, or a related field.
• Teaching Experience: Prior experience as a classroom teacher, administrator, or instructional coach is highly desirable. Transitioning teachers are strongly encouraged to apply.
• Technical Proficiency: Comfortable navigating SaaS platforms, data dashboards, and learning management systems.
• Communication Skills: Excellent written and verbal communication, with the ability to tailor messaging for diverse audiences (teachers, administrators, executives).
• Problem‑Solving: Strong analytical mindset, adept at troubleshooting issues and proposing effective solutions.
• Consultative Sales: Experience in upselling or cross‑selling within a customer success context is a plus.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment with minimal supervision.
• Location: Must reside in Florida; proximity to Orlando is preferred for occasional in‑person visits.
• Travel: Willingness to travel to customer sites approximately once a month.

Preferred Qualifications – Bonus Skills

• Experience with AI‑driven educational analytics or adaptive learning platforms.
• Background in curriculum development or instructional design.
• Leadership experience or demonstrated potential for people management.
• Proficiency in data visualization tools (e.g., Tableau, Power BI) and CRM systems (e.g., Salesforce, HubSpot).
• Knowledge of state assessment standards and educational policy.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for helping educators achieve their goals and a genuine interest in student success.
• Strategic Thinking: Ability to see the big picture and align customer initiatives with brighthush’s business objectives.
• Project Management: Skilled at juggling multiple accounts, deadlines, and stakeholder expectations.
• Collaboration: Comfortable working across departments and building strong internal relationships.
• Resilience: Handles feedback, setbacks, and changing priorities with grace and determination.

Career Growth & Learning Opportunities

At brighthush, growth is a shared journey. As a Senior Customer Success Manager, you will:

• Lead high‑impact projects that shape the future of our platform.
• Mentor new hires and contribute to the development of onboarding materials.
• Participate in cross‑functional workshops and hackathons to innovate solutions.
• Advance into senior roles such as Customer Success Lead, Director of Customer Success, or Product Management.
• Access continuous learning resources, including industry conferences, certifications, and internal training programs.

Work Environment & Culture at brighthush

We foster a culture of transparency, collaboration, and empowerment. Our remote‑first approach means you’ll enjoy:

• Flexible work hours that respect your work‑life balance.
• Regular virtual team gatherings, knowledge‑sharing sessions, and social events.
• A supportive leadership team that values your input and encourages experimentation.
• Inclusive policies that celebrate diversity and promote equity in education.

Compensation, Perks, and Benefits

While the contract role offers $32.00 per hour, transitioning to a full‑time position will unlock a comprehensive benefits package, including:

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend.
• Employee wellness programs and mental health resources.
• Equity opportunities for long‑term employees.

How to Apply

Ready to make a tangible difference in K‑12 education? Send your resume and a brief cover letter outlining why you’re the ideal fit for brighthush to [email protected]. Alternatively, click the link below to apply directly through our career portal.

Apply to brighthush Today

Join brighthush – Where Innovation Meets Impact

We’re excited to welcome a dedicated, forward‑thinking Customer Success Manager who shares our passion for educational excellence. If you’re ready to partner with schools, empower teachers, and drive measurable student success, we want to hear from you. Apply now and help us shape the future of learning.