Senior K‑12 EdTech Customer Success Manager – Remote – AI‑Powered State Assessment & Adaptive Learning Solutions Specialist – Empowering Schools with Data‑Driven Insight at brighthush

About brighthush and the Future of K‑12 Education

brighthush is more than an EdTech company; it’s a movement that reimagines how students learn and teachers teach across the United States. By harnessing the power of artificial intelligence, our platform delivers personalized, data‑driven insights that help schools and districts prepare students for state assessments while fostering a culture of continuous improvement. We partner with educators, administrators, and technology leaders to unlock the full potential of every classroom, ensuring that every student receives the support they need to succeed.

Founded on the belief that education should be as dynamic and adaptive as the learners it serves, brighthush now powers thousands of schools nationwide. Our suite of tools streamlines curriculum planning, automates assessment analytics, and enables real‑time feedback loops. As we expand our reach, we’re looking for passionate, results‑oriented professionals to join our Customer Success team and help us build lasting relationships with our partners.

Why Join brighthush?

• Impact at Scale: Your work will directly influence student outcomes and teacher effectiveness across multiple districts.
• Innovative Culture: Collaborate with a cross‑functional team that values experimentation, data‑driven decision making, and continuous learning.
• Professional Growth: We invest in your development through mentorship, training, and opportunities to lead new initiatives.
• Flexible Work Environment: Remote work from anywhere in Florida, with occasional in‑person visits to key accounts.
• Competitive Compensation: $32.00 per hour for contract roles, with the potential to transition to a full‑time position and access to a comprehensive benefits package.

Key Responsibilities

As a Customer Success Manager at brighthush, you will be the champion of our customers’ success. Your day‑to‑day activities will include:

• Customer Engagement & Growth: Build and nurture relationships with district administrators, principals, and teachers through regular check‑ins, product usage reviews, and proactive outreach.
• Onboarding & Training: Own the end‑to‑end onboarding journey—from initial account setup to full adoption—by delivering engaging training sessions, creating instructional materials, and ensuring smooth integration of our platform into school workflows.
• Problem Solving & Support: Diagnose and resolve customer challenges, collaborate with the Product and Engineering teams to test fixes, and implement scalable solutions that reduce friction.
• Process Improvement: Continuously refine engagement playbooks, develop new talk tracks, and run targeted campaigns to boost satisfaction and retention.
• Cross‑Functional Collaboration: Act as the bridge between customers and internal stakeholders (Sales, Product, Marketing, and Support), ensuring that feedback loops are closed and that customer insights inform product roadmap decisions.
• Renewals & Upsells: Partner with Sales to identify upsell opportunities, prepare renewal proposals, and secure long‑term contracts that align with customer goals.
• Data‑Driven Reporting: Track key metrics such as NPS, churn, product adoption rates, and renewal rates; present findings to leadership and use insights to drive continuous improvement.

Essential Qualifications

• Experience: Minimum of 2 years in a Customer Success or Account Management role, preferably within EdTech or K‑12 education.
• Education: Bachelor’s degree in Education, Business, or a related field.
• Teaching Experience: Prior experience as a classroom teacher, administrator, or instructional coach is highly desirable. Transitioning teachers are strongly encouraged to apply.
• Technical Proficiency: Comfortable navigating SaaS platforms, data dashboards, and learning management systems.
• Communication Skills: Excellent written and verbal communication, with the ability to tailor messaging for diverse audiences (teachers, administrators, executives).
• Problem‑Solving: Strong analytical mindset, adept at troubleshooting issues and proposing effective solutions.
• Consultative Sales: Experience in upselling or cross‑selling within a customer success context is a plus.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment with minimal supervision.
• Location: Must reside in Florida; proximity to Orlando is preferred for occasional in‑person visits.
• Travel: Willingness to travel to customer sites approximately once a month.

Preferred Qualifications

• Experience with AI‑driven educational analytics or adaptive learning platforms.
• Background in curriculum development or instructional design.
• Leadership experience or demonstrated potential for people management.
• Proficiency in data visualization tools (e.g., brighthush, brighthush) and CRM systems (e.g., brighthush).
• Knowledge of state assessment standards and educational policy.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for helping educators achieve their goals and a genuine interest in student success.
• Strategic Thinking: Ability to see the big picture and align customer initiatives with brighthush’s business objectives.
• Project Management: Skilled at juggling multiple accounts, deadlines, and stakeholder expectations.
• Collaboration: Comfortable working across departments and building strong internal relationships.
• Resilience: Handles feedback, setbacks, and changing priorities with grace and determination.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Success Manager, you will:

• Lead high‑impact projects that shape the future of our platform.
• Mentor new hires and contribute to the development of onboarding materials.
• Participate in cross‑functional workshops and hackathons to innovate solutions.
• Advance into senior roles such as Customer Success Lead, Director of Customer Success, or Product Management.
• Access continuous learning resources, including industry conferences, certifications, and internal training programs.

Work Environment & Culture at brighthush

We foster a culture of transparency, collaboration, and empowerment. Our remote‑first approach means you’ll enjoy:

• Flexible work hours that respect your work‑life balance.
• Regular virtual team gatherings, knowledge‑sharing sessions, and social events.
• A supportive leadership team that values your input and encourages experimentation.
• Inclusive policies that celebrate diversity and promote equity in education.

Compensation, Perks, and Benefits

While the contract role offers $32.00 per hour, transitioning to a full‑time position will unlock a comprehensive benefits package, including:

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend.
• Employee wellness programs and mental health resources.
• Equity opportunities for long‑term employees.

How to Apply

Ready to make a tangible difference in K‑12 education? Send your resume and a brief cover letter outlining why you’re the ideal fit for brighthush to [email protected]. Alternatively, click the link below to apply directly through our career portal.

Apply to brighthush Today

Join brighthush – Where Innovation Meets Impact

We’re excited to welcome a dedicated, forward‑thinking Customer Success Manager who shares our passion for educational excellence. If you’re ready to partner with schools, empower teachers, and drive measurable student success, we want to hear from you. Apply now and help us shape the future of learning.