Senior Korean‑English Bilingual Healthcare Customer Experience Specialist – Remote (California) – Champion Compassionate Care & Patient Advocacy for Global Health Partners at brighthush

Welcome to brighthush – Where Empathy Meets Innovation

At brighthush, we’re more than a customer experience agency; we’re a global movement that redefines how healthcare brands connect with patients. By marrying cutting‑edge technology with a deeply human touch, we help our partners transform complex medical journeys into moments of clarity, comfort, and confidence. Whether you’re a seasoned professional or just stepping into the world of customer service, you’ll find a culture that celebrates curiosity, collaboration, and continuous growth.

Why This Role Matters

Imagine being the voice that guides millions of patients through the maze of health benefits, insurance jargon, and provider networks. As a Korean‑English Bilingual Healthcare Customer Experience Specialist, you will be the frontline advocate for patients who rely on clear, compassionate communication to make informed decisions about their health. Your role is pivotal in turning routine inquiries into memorable experiences, ensuring that every customer feels heard, supported, and empowered.

Key Responsibilities

• Customer Interaction: Handle inbound calls, live chat, and email inquiries from Korean‑speaking and English‑speaking customers, delivering accurate information about health plans, coverage, and benefits.
• Problem Resolution: Conduct in‑depth research across multiple systems and databases to resolve questions, troubleshoot issues, and guide customers through claim status, enrollment, and provider networks.
• Quality Assurance: Maintain high standards of accuracy, compliance, and customer satisfaction while managing a high volume of interactions.
• Process Improvement: Identify recurring issues and collaborate with cross‑functional teams to refine scripts, knowledge bases, and workflow efficiencies.
• Team Collaboration: Participate in daily huddles, coaching sessions, and training modules to stay aligned with brand values and service excellence.
• Schedule Management: Adhere to a structured shift schedule, including designated breaks and lunch periods, to ensure consistent performance and well‑being.
• Data Integrity: Accurately record customer interactions in the CRM, ensuring all information is up‑to‑date and compliant with HIPAA and data privacy regulations.
• Performance Metrics: Meet or exceed key performance indicators such as CSAT, NPS, average handle time, and first‑contact resolution.
• Knowledge Sharing: Mentor new hires and share best practices to elevate team performance.
• Compliance Monitoring: Stay current on industry regulations and internal policies to safeguard patient data and uphold trust.

Essential Qualifications

• Minimum 6 months of customer service experience, preferably in a call center or healthcare setting.
• Fluent bilingual proficiency in Korean and English (both written and spoken).
• High school diploma or equivalent; additional certifications in customer service or healthcare are a plus.
• Strong empathy, patience, and active listening skills.
• Proficiency with Windows‑based applications, CRM platforms, and multi‑screen workflows.
• Dedicated, distraction‑free home workspace with a secure, high‑speed wired internet connection (minimum 25 Mbps).
• Reliable computer hardware (desktop or laptop) meeting brighthush’s technical specifications.
• Ability to adapt quickly to new tools, processes, and evolving customer needs.

Preferred Qualifications

• Experience with healthcare benefits, insurance terminology, or medical billing.
• Previous remote or virtual call center experience.
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience using video conferencing tools for training and coaching.
• Demonstrated ability to work independently while maintaining high engagement with a virtual team.
• Prior exposure to multilingual customer support environments.

Skills & Competencies

• Communication: Clear, concise, and culturally sensitive communication in both Korean and English.
• Problem‑Solving: Analytical mindset to diagnose issues quickly and propose effective solutions.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment with changing priorities.
• Team Spirit: Collaborative attitude, willingness to share knowledge, and support peers.
• Time Management: Efficiently juggle multiple tasks while meeting performance metrics.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Tech Savvy: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional journey should be as dynamic as the work you do. From day one, you’ll receive:

• Comprehensive onboarding with live instructor‑led sessions, interactive webinars, and real‑time coaching.
• Access to thousands of free e‑learning courses covering customer experience, healthcare industry trends, and advanced communication skills.
• Personalized coaching plans designed to accelerate your growth and align with your career aspirations.
• Clear advancement pathways: Customer Experience Specialist → Senior Specialist → Team Lead → Manager, with opportunities to transition into technical, analytics, or product roles.
• Tuition reimbursement and professional development stipends to support certifications, conferences, and advanced degrees.
• Regular performance reviews that recognize achievements and set actionable goals.
• Cross‑functional project assignments that broaden your skill set and expose you to new facets of the business.

Work Environment & Culture at brighthush

Our culture is built on the belief that every voice matters. As a remote team member, you’ll experience:

• Flexible work hours that respect your personal commitments while meeting business needs.
• A supportive, inclusive community that celebrates diversity and encourages giving back through volunteer initiatives.
• Regular virtual team events, wellness challenges, and peer recognition programs.
• Transparent communication from leadership, ensuring you’re always informed about company goals and your impact.
• Access to a virtual “office” where you can collaborate, brainstorm, and celebrate wins with colleagues worldwide.
• State‑of‑the‑art technology stack that empowers you to work efficiently from anywhere.
• Opportunities to contribute to company‑wide initiatives such as sustainability projects, community outreach, and innovation hackathons.

Compensation & Benefits

We offer a competitive compensation package designed to reward your expertise and dedication:

• Base hourly wage starting at $22.65, with performance‑based incentives.
• Health, dental, and vision insurance options (subject to eligibility).
• Paid time off (PTO) and holiday schedule.
• Employee Assistance Program (EAP) for mental health and well‑being support.
• Tuition reimbursement and professional development assistance.
• Referral bonus program for bringing talented peers into the brighthush family.
• Wellness incentives, including gym memberships, mindfulness apps, and wellness stipends.
• Comprehensive remote work stipend to cover home office setup.
• Annual performance bonus potential based on team and company metrics.

How to Apply

Ready to bring your bilingual expertise and customer‑centric passion to a global leader? Click the link below to submit your application and join the brighthush family.

Apply Now

Closing Statement

At brighthush, we’re not just building careers—we’re building a community that values empathy, innovation, and lifelong learning. If you’re a Korean‑English bilingual professional who thrives on helping others and wants to make a tangible impact in the healthcare space, we invite you to apply today. Together, we’ll create experiences that matter.