Senior Enterprise Customer Success Executive – DACH Region – Championing Strategic Growth, Retention, and Innovation in Cloud‑First & On‑Prem FinTech Solutions at brighthush

About brighthush

brighthush is more than a fintech company; it is a global movement reshaping how enterprises across Europe and beyond manage their financial lifeblood. By marrying cutting‑edge cloud infrastructure with secure B2B payment capabilities and a data‑centric mindset, brighthush empowers businesses to streamline cash flow, accelerate working capital, and unlock new avenues for growth. Our mission is simple yet ambitious: make finance work smarter, faster, and more transparently for every customer we serve.

With a presence that spans continents and a culture rooted in relentless innovation, collaboration, and customer obsession, brighthush is rapidly expanding its footprint in the DACH region. We are seeking a seasoned Customer Success Leader who can scale our success engine, nurture high‑value relationships, and drive sustainable revenue growth for our most strategic accounts.

Why This Role Matters

As the Senior Enterprise Customer Success Executive, you will be the linchpin that connects our product teams, sales organization, and the most valuable customers in Germany, Austria, and Switzerland. Your expertise will directly influence renewal rates, upsell opportunities, and the overall health of our customer base. In a fast‑moving fintech landscape, your strategic vision and operational excellence will help brighthush maintain its competitive edge and deliver unparalleled value to our clients.

Beyond the numbers, you will become a trusted advisor to C‑suite executives, finance leaders, and IT stakeholders, translating their business objectives into actionable insights that shape product development and service delivery. Your ability to anticipate market shifts, identify growth levers, and orchestrate cross‑functional initiatives will position brighthush as a thought leader in finance transformation.

Key Responsibilities

• Customer Relationship Stewardship: Own a portfolio of 200+ enterprise accounts, building deep, trusted partnerships with C‑suite executives, finance leaders, and IT stakeholders.
• Renewal & Expansion Champion: Lead the end‑to‑end renewal process, ensuring 95%+ renewal rates while identifying and executing upsell and cross‑sell opportunities that align with customer goals.
• Health & Success Monitoring: Deploy data‑driven dashboards and health scores to proactively flag risks, celebrate wins, and guide account teams toward optimal outcomes.
• Strategic Advisory: Serve as the customer’s internal advocate, translating business objectives into actionable product enhancements and service improvements.
• Collaboration & Alignment: Partner closely with Sales, Product, and Support to create seamless handoffs, joint business reviews, and continuous improvement initiatives.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer forums, positioning the company as a trusted partner in finance transformation.
• Process & Tool Optimization: Champion the adoption of brighthush CRM platforms to streamline workflows, improve data quality, and enhance reporting.
• Team Leadership (Optional): Mentor junior CS team members, share best practices, and contribute to the development of a high‑performance customer success culture.

What You'll Do Every Day

Each day, you’ll dive into the pulse of our enterprise customers, using data and insight to anticipate needs and preempt challenges. You’ll conduct quarterly business reviews with C‑suite stakeholders, presenting clear, actionable roadmaps that align with their strategic objectives. You’ll collaborate with product and engineering to prioritize feature requests that deliver the highest ROI for our clients. And you’ll drive cross‑functional initiatives that improve onboarding, adoption, and support processes, ensuring a frictionless experience from day one.

Essential Qualifications

• Minimum 5+ years of experience in Customer Success, Account Management, or Enterprise Relationship Management.
• Proven track record managing large, complex portfolios (200+ accounts) with a focus on renewals and expansion.
• Native fluency in German and full professional proficiency in English.
• Hands‑on experience with brighthush CRM platforms; ability to leverage data for strategic decision‑making.
• Deep understanding of cloud‑based SaaS solutions and on‑premise deployment models, especially within the finance and payments domain.
• Strong analytical mindset, comfortable interpreting usage metrics, financial KPIs, and customer health indicators.
• Exceptional communication and presentation skills, capable of engaging stakeholders at all levels.
• Self‑motivated, results‑driven, and comfortable operating in a fast‑paced, remote environment.

Preferred Qualifications

• Experience in the fintech or financial technology sector, particularly with B2B payments, working capital, or treasury solutions.
• Background in implementing or managing enterprise‑grade SaaS platforms across multiple regions.
• Knowledge of German regulatory frameworks related to finance and payments.
• Prior experience leading or coaching a team of Customer Success professionals.
• Certifications in Customer Success Management (CSM), Salesforce Administrator, or similar credentials.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day account details.
• Data‑Driven Decision Making: Proficiency in interpreting dashboards, health scores, and usage analytics.
• Relationship Building: Talent for cultivating long‑term trust with C‑suite and technical stakeholders.
• Problem Solving: Quick to diagnose issues, propose solutions, and drive resolution across cross‑functional teams.
• Project Management: Skilled at coordinating initiatives, setting timelines, and ensuring deliverables.
• Adaptability: Comfortable navigating change, scaling processes, and embracing new technologies.
• Communication: Clear, concise, and persuasive in both written and verbal interactions.

Career Growth & Learning Opportunities

• Pathway to Senior Director of Customer Success or Head of Customer Experience roles.
• Access to continuous learning: industry conferences, advanced Salesforce training, and leadership development programs.
• Opportunity to shape the customer success strategy for a rapidly expanding fintech company.
• Cross‑functional exposure to Product, Sales, and Engineering teams, building a holistic view of the business.
• Mentorship from senior leaders who champion innovation and customer advocacy.

Work Environment & Company Culture

• Fully remote role based in Spain, with flexible working hours to accommodate time zones across the DACH region.
• Collaborative, flat hierarchy that encourages open dialogue and rapid decision‑making.
• Culture of transparency, continuous improvement, and customer obsession.
• Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.
• Inclusive environment that values diversity, equity, and belonging.

Compensation, Perks & Benefits

• Competitive base salary commensurate with experience, plus performance‑based bonuses tied to renewal and expansion metrics.
• Equity or stock‑option program to share in brighthush’s long‑term success.
• Comprehensive health insurance package, including dental and vision coverage.
• Generous paid time off, flexible vacation policy, and paid parental leave.
• Annual professional development stipend for courses, certifications, or conferences.
• Access to cutting‑edge tools and technology to support remote work and collaboration.
• Wellness initiatives: virtual fitness classes, mental health resources, and wellness allowances.

How to Apply

If you are a seasoned Customer Success leader with a passion for fintech, a knack for building strategic relationships, and a drive to scale success across a dynamic portfolio, brighthush invites you to join our mission. Help us transform finance for enterprises across the DACH region, while advancing your career in a culture that rewards innovation, collaboration, and customer focus.

Apply today and become a pivotal part of brighthush’s growth story. We look forward to discovering how your expertise can elevate our customers and shape the future of finance technology.