Senior LATAM Customer Success Director – Enterprise Growth Strategist, Customer Experience Champion, and Expansion Leader for brighthush’s Global Low‑Code Platform
About brighthush – Pioneering the Low‑Code Revolution
In an era where digital agility determines market leadership, brighthush stands at the forefront of the low‑code movement. Our platform dissolves the traditional barriers between business and technology, enabling enterprises to build, deploy, and scale applications at unprecedented speed. With operations spanning more than 75 countries and a vibrant community of over 900,000 developers, we empower sectors ranging from automotive and finance to healthcare and retail. Our mission is simple yet powerful: democratize innovation, accelerate time‑to‑market, and unlock new revenue streams for every customer we serve.
Why This Role is a Game‑Changer
The Senior LATAM Customer Success Director is the linchpin that transforms our platform’s promise into tangible business outcomes for our most valuable enterprise customers. In this role, you will architect the customer journey, drive adoption, and unlock expansion revenue across a diverse and dynamic market. Your strategic vision will influence product roadmaps, inform sales tactics, and elevate the overall customer experience, ensuring that brighthush remains the partner of choice for enterprise leaders throughout LATAM.
Role Overview
As the senior leader of the LATAM Customer Success organization, you will:
- Build and scale a high‑performing team of Customer Success Managers (CSMs) who champion enterprise customers across the region.
- Collaborate with regional sales leaders to align success goals with revenue and expansion targets.
- Define and own the customer success strategy, KPIs, and execution plans that drive measurable impact.
- Champion a customer‑centric culture that places the journey at the center of every decision.
- Leverage data, feedback, and best practices to continuously improve the customer experience.
- Work cross‑functionally with Solutions Architecture, Professional Services, Marketing, Product, and Channel to remove blockers and ensure a seamless lifecycle.
- Influence senior stakeholders, including C‑suite executives, to secure buy‑in and drive value realization.
- Lead business reviews, forecast outcomes, and translate insights into actionable plans.
- Allocate resources effectively to balance coverage and maximize impact.
- Mentor and develop talent, fostering a culture of accountability, growth, and high performance.
Key Responsibilities
Team Leadership & Development
Recruit, coach, and retain top talent. Create a culture of continuous learning, high accountability, and collaborative success. Implement performance management frameworks that align individual goals with regional and company objectives.
Strategic Partnership with Sales
Partner with Regional Vice Presidents to define a region‑specific strategy that aligns success goals with revenue and expansion targets. Ensure a unified approach to customer growth and a shared understanding of success metrics.
Metrics & Execution
Establish clear KPIs, success metrics, and execution plans that drive consistent performance and measurable impact. Key metrics include Net Revenue Retention (NRR), adoption rates, executive engagement scores, and customer health scores.
Customer Journey Design
Keep the customer journey at the center of all decisions, ensuring alignment across teams and a unified experience that drives satisfaction and loyalty.
Continuous Improvement & Innovation
Identify opportunities to scale, optimize, and elevate the customer experience across the region. Leverage data, feedback, and best practices to drive continuous improvement.
Cross‑Functional Collaboration
Work closely with Solutions Architecture, Professional Services, Marketing, Product, and Channel to proactively mitigate risk and remove blockers, ensuring a smooth customer lifecycle.
Stakeholder Influence & Executive Engagement
Navigate complex situations, influence senior stakeholders, and maintain strong, trust‑based relationships with C‑suite executives and key decision makers.
Data‑Driven Decision Making
Leverage analytics to inform strategy, forecast outcomes, and drive business results. Turn insights into actionable plans that accelerate growth.
Business Reviews & Reporting
Own monthly business reviews with CS leadership, providing insights into performance, risks, and opportunities, and driving continuous improvement.
Resource Allocation & Capacity Planning
Allocate accounts and resources effectively to ensure balanced coverage and maximum impact, optimizing team capacity and customer coverage.
Talent Development & Succession Planning
Recruit, mentor, and develop talent, fostering a culture of accountability, growth, and high performance, and ensuring succession planning.
Leadership Coaching & Knowledge Sharing
Coach leaders and CSMs on best practices, including executive engagement, value realization, and lifecycle management, to elevate the entire team’s performance.
Essential Qualifications
- 12+ years of progressive experience in customer‑facing roles within SaaS or enterprise technology environments.
- Proven track record of scaling high‑performing Customer Success teams and driving enterprise adoption.
- Fluency in Portuguese and English (Spanish is a strong plus).
- Based in the United States or Brazil, with flexibility to support customers across LATAM.
- Strong coaching ability and a history of developing talent at multiple levels.
- Data‑driven decision‑making expertise, with the ability to translate metrics into actionable strategies.
- Excellent written and verbal communication with executive presence.
- Experience managing large enterprise customers in a SaaS/PaaS model.
- Comfortable working across geographies and cultures, with sensitivity to local nuances.
Preferred Qualifications
- Experience in the low‑code or no‑code space, with a deep understanding of the unique challenges and opportunities it presents.
- Background in AI‑driven solutions or digital transformation initiatives.
- Prior experience in a global or multi‑territory Customer Success leadership role.
- Knowledge of Latin American market dynamics, regulatory environments, and business practices.
- Strong analytical skills, with proficiency in CRM, analytics, and reporting tools.
Skills & Competencies
- Strategic Thinking: Ability to see the big picture while managing day‑to‑day execution.
- Leadership & Influence: Inspire teams, build consensus, and influence senior stakeholders.
- Customer‑Centric Mindset: Deep empathy for customer pain points and a relentless focus on value delivery.
- Data Literacy: Comfortable turning data into insights and using analytics to drive decisions.
- Change Management: Proven ability to lead adoption and transformation initiatives.
- Collaboration: Work effectively across functional teams and cultures.
- Resilience: Thrive in a fast‑paced, high‑growth environment.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is limitless. We invest heavily in professional development through structured programs, mentorship, and a robust internal mobility framework. Whether you aspire to deepen your expertise in AI‑powered low‑code solutions, transition into product strategy, or lead global initiatives, we provide the resources and support to accelerate your growth. Our learning culture encourages experimentation, continuous improvement, and knowledge sharing across teams and regions.
Work Environment & Culture
Our culture is built on the pillars of Trust, Customer Success, Innovation, and Alignment. We operate as one global team, embracing diversity, inclusion, and a shared commitment to excellence. You’ll collaborate with world‑class talent, participate in cross‑regional initiatives, and contribute to a culture that values experimentation, learning, and impact. At brighthush, we celebrate curiosity, collaboration, and the relentless pursuit of better outcomes for our customers.
Compensation, Perks, and Benefits
While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market standards.
- Performance‑based bonuses tied to customer success metrics.
- Equity or stock‑option plans to share in our growth.
- Comprehensive health, dental, and vision coverage.
- Flexible work arrangements and generous paid time off.
- Professional development stipend and learning resources.
- Wellness programs, including mental health support.
- Employee referral bonuses and recognition programs.
Why Join brighthush?
When you join brighthush, you become part of a high‑growth rocket ship that blends startup agility with enterprise sophistication. You’ll:
- Shape the future of low‑code and AI‑driven enterprise software.
- Drive measurable business impact for some of the world’s most recognizable brands.
- Collaborate with industry leaders and thought pioneers.
- Benefit from a culture that celebrates curiosity, collaboration, and continuous improvement.
- Advance your career through structured learning, mentorship, and cross‑functional exposure.
Ready to Make an Impact?
If you’re a strategic leader who thrives in dynamic environments, excels at building high‑performing teams, and is passionate about delivering customer success at scale, we want to hear from you. Join brighthush and help us empower organizations worldwide to build, deploy, and scale the next generation of enterprise software.