Senior Lead Customer Advocacy Manager – APJ Region – Driving Global Customer Success & Storytelling for a Leading DevSecOps Platform

About brighthush

brighthush is the intelligent orchestration platform that empowers organizations to accelerate digital transformation, enhance developer productivity, and secure their software supply chain. With a global community of over 50 million users and trusted by more than half of the Fortune 100, brighthush is redefining how businesses build, test, and deploy software. Our culture is built on continuous learning, data‑driven decision making, and a relentless focus on customer impact. We believe that every voice matters, and we harness AI as a core productivity multiplier to drive innovation and efficiency across all teams.

Role Overview

As the Lead Customer Advocacy Manager for the Asia Pacific and Japan (APJ) region, you will be the champion of our most successful customers. Your mission is to transform their achievements into compelling narratives that inspire, influence, and accelerate revenue growth. You will partner closely with sales, marketing, product, and customer success teams to identify, nurture, and showcase customer stories that resonate across diverse markets, cultures, and time zones.

Key Objectives

• Establish a measurable advocacy framework that aligns with brighthush’s global pipeline and expansion goals.
• Build a robust library of customer references, case studies, and thought‑leadership assets that can be leveraged across go‑to‑market initiatives.
• Forge deep relationships with senior stakeholders and advocates, ensuring their voices are heard in executive forums, events, and internal storytelling.
• Drive cross‑functional collaboration to embed customer insights into product roadmaps, marketing campaigns, and sales enablement tools.
• Continuously refine advocacy programs based on data, feedback, and evolving business priorities.

What You’ll Do

• Own the APJ Advocacy Ecosystem: Curate and maintain the region’s reference library, ensuring content is up‑to‑date, accessible, and aligned with global brand guidelines.
• Identify & Engage Advocates: Scout for high‑impact customers, understand their objectives, and secure their commitment to participate in case studies, speaking engagements, and reference calls.
• Lifecycle Management: Oversee the entire advocacy journey—from recruitment and onboarding to content creation, approval, and publication—while maintaining a positive, mutually beneficial relationship.
• Amplify Customer Stories: Collaborate with marketing and sales to weave customer narratives into campaigns, events, and executive communications that drive pipeline influence.
• Data‑Driven Impact Measurement: Define KPIs such as reference fulfillment rate, pipeline lift, and customer satisfaction, and report on progress to regional leadership.
• Cross‑Cultural Storytelling: Adapt messaging and formats to reflect local market nuances, ensuring stories resonate with audiences across APJ.
• Process Optimization: Implement intake, fulfillment, and reporting workflows that streamline advocacy requests and maximize ROI.
• Thought Leadership: Represent brighthush at industry events, webinars, and panels, positioning the company as a customer‑centric innovator.

Essential Qualifications

• 5+ years of experience building or managing customer advocacy, reference, or customer marketing programs in enterprise technology or SaaS.
• Proven track record of creating high‑impact customer stories that influence sales cycles and brand perception.
• Deep understanding of the customer reference lifecycle, from discovery to publication.
• Experience coordinating across multiple APJ markets, with sensitivity to cultural, regulatory, and language differences.
• Exceptional cross‑functional collaboration skills; ability to influence without direct authority.
• Strong communication and relationship‑building abilities, including executive‑level engagement.
• Demonstrated program management expertise: prioritization, resource allocation, and delivery in a fast‑moving environment.
• Self‑starter who thrives in a fully remote, asynchronous work setting.
• Data‑savvy: comfortable defining, tracking, and reporting on program metrics.

Preferred Qualifications

• Experience with AI‑driven content creation tools and analytics platforms.
• Fluency in Mandarin, Japanese, or other APJ languages.
• Background in consulting or professional services, providing insight into complex enterprise engagements.
• Prior exposure to global brand campaigns and multi‑channel marketing initiatives.

Skills & Competencies

• Strategic Thinking & Storytelling
• Stakeholder Management & Influence
• Project & Program Management
• Data Analysis & KPI Tracking
• Cross‑Cultural Communication
• Content Creation & Editing
• Event Planning & Execution
• Agile & Remote Collaboration Tools

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As Lead Customer Advocacy Manager, you will:

• Lead a high‑visibility program that directly impacts revenue and brand equity.
• Collaborate with senior leaders across product, sales, and marketing, gaining exposure to strategic decision‑making.
• Mentor junior advocacy specialists and contribute to the development of best practices.
• Participate in global leadership forums, industry panels, and speaking engagements.
• Access a dedicated Learning & Development Fund to pursue certifications, conferences, and courses that align with your growth goals.

Company Culture & Work Environment

brighthush thrives on a culture of transparency, inclusion, and continuous improvement. Key highlights include:

• Fully remote, flexible work arrangements that respect work‑life balance.
• Inclusive hiring practices that celebrate diverse perspectives.
• Regular virtual town halls, hackathons, and cross‑team knowledge‑sharing sessions.
• Access to a global community of peers through internal collaboration platforms.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to program impact and revenue influence.
• Equity options that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off, including flexible PTO and extended parental leave.
• Wellness stipend, mental health resources, and employee assistance programs.
• Professional development budget and tuition reimbursement.
• Access to a global network of learning resources, conferences, and industry events.

How to Apply

If you are passionate about turning customer success into powerful stories that drive business growth, we invite you to apply. brighthush values diversity and encourages candidates from all backgrounds to apply, even if you do not meet every single qualification. Our hiring process is designed to assess potential, creativity, and cultural fit.

Ready to make an impact? and join a team that celebrates customer voices and drives innovation across the globe.