Senior Lead Digital Product Manager – Customer Identity & Access Management (CIAM) – Enterprise‑Scale Strategic Visionary & Executional Champion for Secure, Scalable Digital Experiences at brighthush – Driving Innovation, Compliance, and Customer Delight

About brighthush

brighthush is a trailblazer in the digital identity arena, redefining how enterprises secure, personalize, and scale their customer interactions. With a global footprint and a fully remote, distributed workforce, we fuse cutting‑edge security technology, data‑driven insights, and an unwavering focus on user experience to empower organizations across fintech, health‑tech, e‑commerce, SaaS, and beyond. Our mission is simple yet ambitious: make every digital touchpoint safe, seamless, and trustworthy. By delivering privacy‑first solutions that adapt to evolving regulations, we help our partners build confidence, drive growth, and stay ahead of the curve.

Why This Role Matters

In a world where data breaches, privacy laws, and customer expectations are in constant flux, Customer Identity & Access Management (CIAM) has moved from niche to necessity. As the Senior Lead Digital Product Manager, you will own the vision, strategy, and execution of our CIAM product family, ensuring that every onboarding, authentication, and engagement experience is secure, compliant, and delightfully personalized. Your leadership will directly influence revenue, customer retention, and brand trust across multiple verticals, acting as the bridge between technology, business, and the end‑user. You will translate complex security requirements into intuitive, high‑impact product experiences that set new industry standards.

Key Responsibilities

• Strategic Vision & Roadmap Ownership – Craft a 3‑to‑5 year product strategy that aligns with brighthush’s enterprise priorities, security objectives, and customer experience goals. Translate this vision into clear, data‑driven roadmaps, prioritization frameworks (RICE, MoSCoW), and measurable KPIs that guide the entire product lifecycle.
• Team Leadership & Development – Build, coach, and mentor a high‑performing squad of Digital Product Managers and cross‑functional specialists. Foster a culture of accountability, continuous improvement, and data‑driven decision making, ensuring each team member thrives and grows.
• Cross‑Functional Collaboration – Partner with Engineering, UX, Data Science, Security, Compliance, Operations, Sales, and Marketing to deliver integrated, end‑to‑end CIAM solutions. Coordinate dependencies across platforms and business functions to ensure consistent, high‑quality delivery.
• Product Delivery & Reliability – Own platform reliability, risk management, regulatory compliance, and operational performance. Champion outcome‑based delivery practices, product‑centric operating models, and a robust incident response plan.
• Data‑Driven Prioritization – Monitor product performance, analyze usage data, and use insights to guide prioritization, resolve challenges, and identify continuous improvement opportunities. Leverage analytics tools such as Mixpanel, Amplitude, and Segment to surface actionable insights.
• Stakeholder Communication – Articulate product strategy, roadmap progress, risks, dependencies, and business outcomes to senior leadership, steering committees, and key stakeholders. Influence decisions and secure buy‑in across the organization.
• Innovation & Thought Leadership – Stay ahead of industry trends in CIAM, IAM, and digital identity. Bring fresh ideas to the table and champion best practices that elevate the customer experience, including zero‑trust architecture, passwordless authentication, and AI‑driven identity verification.
• Governance & Compliance Leadership – Lead the development of product governance frameworks, ensuring adherence to GDPR, CCPA, SOC 2, ISO 27001, and other relevant regulations. Drive privacy‑by‑design and security‑by‑default principles across the product lifecycle.
• Go‑to‑Market & Product Marketing – Collaborate with Product Marketing to define positioning, messaging, pricing, and launch plans. Own the product’s value proposition and ensure alignment with customer needs and market dynamics.
• Continuous Learning & Community Building – Champion internal knowledge sharing, hackathons, and cross‑team innovation labs. Represent brighthush at industry conferences, webinars, and thought‑leadership events.

Essential Qualifications

• Minimum 5 years of experience leading digital product strategy across complex platforms or multi‑product portfolios.
• At least 2 years of direct experience managing, coaching, and developing Product Managers or equivalent cross‑functional leaders.
• Proven track record of defining and executing product strategies, managing roadmaps, and delivering measurable business and customer outcomes.
• Strong analytical mindset with experience defining, tracking, and interpreting KPIs to guide product decisions and drive adoption, quality, efficiency, and financial results.
• Exceptional stakeholder management and influencing skills, with a history of collaborating across Engineering, Data, UX, Operations, and business leadership.
• Experience working in regulated environments, balancing strategic ownership with hands‑on execution in fast‑paced delivery settings.
• Excellent leadership, communication, analytical thinking, and problem‑solving abilities. Ability to navigate complex dependencies and align teams around shared objectives.
• Solid understanding of digital product management, platform strategy, product prioritization, and cross‑functional delivery practices.

Preferred Qualifications

• Background in Customer Identity & Access Management (CIAM) or broader Identity and Access Management (IAM) domains.
• Familiarity with the brighthush platform or similar CIAM solutions.
• Experience operating within large‑scale enterprise technology environments.
• Knowledge of outcome‑based delivery models and product‑centric operating frameworks.
• Experience with modern digital platforms, data‑driven capabilities, and automation‑enabled solutions.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Product Lifecycle Management (Discovery, Roadmap, Delivery, Optimization)
• Data Analysis & KPI‑Driven Decision Making
• Regulatory & Compliance Acumen (GDPR, CCPA, SOC, ISO)
• Cross‑Functional Collaboration & Influence
• Agile & Lean Product Development Methodologies
• Excellent Written & Verbal Communication
• Change Management & Stakeholder Engagement
• Mentorship & Team Development
• Product Analytics Tools (Mixpanel, Amplitude, Segment)
• Product Management Tools (Jira, Confluence, Figma, Miro)
• Security & Privacy Fundamentals (Zero‑Trust, MFA, Passwordless, Consent Management)
• Business Acumen (Revenue Impact, Cost of Delay, ROI)

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem. You will have access to:

• Executive mentorship programs that pair you with senior leaders across the organization.
• Industry conferences, workshops, and certifications in CIAM, IAM, and product management.
• Internal knowledge‑sharing sessions, hackathons, and cross‑team innovation labs.
• Clear career pathways that allow you to transition into senior product leadership, enterprise architecture, or strategic advisory roles.
• Access to a curated library of courses on product strategy, data science, security, and compliance.
• Opportunity to lead high‑impact initiatives that shape the future of digital identity.

Work Environment & Culture

brighthush is a fully remote, inclusive, and collaborative environment. We value diversity, equity, and inclusion, and we actively foster a culture where every voice is heard. Our remote‑first model is supported by:

• Comprehensive home‑office technology packages (laptop, monitors, headset, keyboard, mouse).
• Monthly internet reimbursement for eligible remote employees.
• Flexible work hours that respect work‑life balance.
• Regular virtual team building events, wellness programs, and community initiatives.
• Asynchronous communication tools (Slack, Teams, Zoom) and a culture of clear documentation.
• Global team spanning multiple time zones, enabling 24‑hour product development cycles.

Compensation & Benefits

Competitive Annual Salary: $134,000 – $209,750, commensurate with experience and qualifications.

Benefits Package includes:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and parental leave.
• Professional development stipend and tuition reimbursement.
• Employee assistance program and mental health resources.
• Equity opportunities for senior leaders.
• Wellness stipend, gym membership, and mindfulness resources.
• Unlimited vacation policy to support work‑life balance.

How to Apply

If you are a visionary product leader who thrives in a fast‑paced, regulated environment and is passionate about shaping secure digital experiences, we want to hear from you. Submit your application through our partner platform, and let’s explore how you can make a lasting impact at brighthush.

Join brighthush – Where Innovation Meets Trust

Become part of a forward‑thinking team that is redefining the future of customer identity. Your expertise will help protect millions of users while delivering personalized, frictionless experiences that drive business growth. Apply today and lead the next wave of secure digital transformation.