Senior Lead Product Manager – Customer Portal & Growth Experience – Driving Revenue, Retention, and AI‑Enabled Self‑Serve at brighthush

About brighthush

brighthush is the world’s leading identity verification platform, trusted by the most innovative growth‑driven companies to secure user identities at scale. With a global footprint that spans the United States, United Kingdom, Spain, Estonia, and beyond, brighthush empowers businesses to verify, authenticate, and protect millions of users every day. Our technology supports the broadest range of identity documents from nearly every country, and we’re continuously expanding our coverage to stay ahead of fraudsters and regulatory changes.

At brighthush, we believe that identity verification should be seamless, frictionless, and self‑serve. That vision drives everything we build, from the core verification engine to the customer‑facing portal that brings our product to life. We are a fast‑growing, mission‑driven company backed by leading investors, and we’re looking for passionate product leaders who want to shape the future of identity verification and make a tangible impact on our customers’ success.

The Role: Lead Product Manager – Customer Portal

As the Lead Product Manager for the Customer Portal, you will own the strategy, discovery, roadmap, and delivery of the portal that sits at the heart of brighthush’s customer experience. This is an IC‑first leadership role that blends deep product expertise with the ability to influence cross‑functional teams. You will start by driving product outcomes as an individual contributor, then transition into a managerial role that expands your impact through people and process.

In this role, you will:

• Define and own the product vision for the Customer Portal, ensuring alignment with brighthush’s commercial model and revenue objectives.
• Lead continuous discovery with customers, turning insights into clear problem statements and a phased, outcome‑driven roadmap.
• Make transparent prioritisation decisions that balance ambition, technical sustainability, and business urgency.
• Set success metrics before building, and hold the team accountable to outcomes, not just output.
• Partner closely with Engineering, GTM, Fraud Ops, and Design to translate internal expertise into a compelling customer‑facing product.
• Own the launch process from internal platform releases to external go‑to‑market, treating launch as a discipline rather than a milestone.
• Mentor and coach PMs, raising the product‑craft bar and building a high‑performing team.
• Champion AI initiatives, implementing best practices that accelerate discovery and delivery.

Key Responsibilities

Product Strategy & Vision

Develop a long‑term vision for the Customer Portal that drives revenue growth, customer retention, and upsell opportunities. Translate brighthush’s commercial strategy into actionable product themes and initiatives.

Discovery & Customer Insight

Run disciplined, continuous discovery cycles with enterprise and SMB customers. Use interviews, usability tests, and data analysis to surface unmet needs and validate assumptions.

Roadmap & Prioritisation

Create a sequenced roadmap that delivers incremental value. Prioritise features based on customer impact, revenue potential, and technical feasibility, and communicate trade‑offs transparently.

Metrics & Outcomes

Define clear success metrics (e.g., adoption rates, NPS, revenue lift) before each sprint. Use data to iterate and optimise the product, ensuring that every release moves the needle.

Cross‑Functional Collaboration

Act as the connective tissue between Engineering, GTM, Fraud Ops, and Design. Facilitate alignment, resolve blockers, and ensure that the portal delivers a cohesive experience.

Launch & Go‑to‑Market

Own the launch process, from internal beta testing to external rollout. Coordinate with marketing, sales, and support to ensure a smooth customer journey.

Team Leadership & Mentorship

Mentor junior PMs, set a high craft bar, and build a team that can scale the portal’s impact. Transition from IC to manager while maintaining hands‑on ownership of critical product areas.

AI & Innovation

Champion AI initiatives that enhance product discovery, personalization, and automation. Experiment with new tools and frameworks to keep brighthush at the cutting edge.

Essential Qualifications

• 5+ years of product management experience in SaaS, with at least 2 years leading a product or product line.
• Proven track record of owning a product from strategy to launch, delivering measurable business outcomes.
• Strong analytical mindset: comfortable with data, metrics, and experimentation.
• Excellent communication skills, able to influence without authority across engineering, sales, and design.
• Experience working with enterprise customers and understanding their complex needs.
• Passion for building self‑serve, frictionless experiences that drive adoption and revenue.
• Experience with AI or machine learning initiatives is a plus.

Preferred Qualifications

• Background in identity verification, fraud detection, or related security domains.
• Experience scaling a product to millions of users.
• Hands‑on experience with product analytics tools (e.g., Mixpanel, Amplitude).
• Knowledge of GDPR, CCPA, and other privacy regulations.
• Experience building and leading a product team.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Customer‑Centricity – Deep empathy for users and a knack for turning insights into value.
• Data‑Driven Decision Making – Use metrics to guide prioritisation and validate outcomes.
• Influence & Collaboration – Build consensus across diverse stakeholders.
• Execution Excellence – Deliver high‑quality releases on time and within scope.
• Leadership & Mentorship – Inspire and develop a high‑performing product team.
• Innovation & AI Fluency – Embrace emerging technologies to accelerate product growth.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. You will:

• Progress from an individual contributor to a product leader who manages a team.
• Participate in leadership development programs that sharpen your strategic and people‑management skills.
• Attend industry conferences, workshops, and hackathons to stay ahead of market trends.
• Receive a generous learning and development budget to pursue certifications, courses, and certifications in product management, AI, and data science.
• Benefit from a culture that encourages experimentation, rapid iteration, and continuous improvement.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our culture is:

• Inclusive & Diverse – We celebrate different perspectives and foster an environment where everyone can thrive.
• Customer‑Obsessed – Every decision is driven by the goal of delivering the best experience to our users.
• Fast‑Paced & Agile – We iterate quickly, learn from data, and adapt to change.
• Remote‑First – Work from anywhere while staying connected through regular virtual and in‑person meetups.
• Supportive Leadership – Leaders are approachable, open to feedback, and committed to your success.

Compensation, Perks & Benefits

While the exact figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market and experience.
• Performance‑based bonuses tied to product and company goals.
• Equity options that give you a stake in brighthush’s success.
• Comprehensive health, dental, and vision insurance.
• Flexible work‑from‑home policy and generous paid time off.
• Learning & development stipend, health & wellness budget, and access to fitness programs.
• Four weeks of fully paid sabbatical leave after five years of service.
• Regular team‑building events, hackathons, and community outreach initiatives.

How to Apply

If you’re ready to lead a high‑impact product that shapes the future of identity verification, we’d love to hear from you. Submit your application through our careers portal, and include a brief cover letter that explains why you’re excited about this role and how your experience aligns with brighthush’s mission.

Closing

At brighthush, we’re building more than a product; we’re building a safer, more trustworthy digital world. As the Lead Product Manager for the Customer Portal, you will play a pivotal role in delivering the most intuitive, self‑serve experience for our customers, driving revenue growth, and setting the stage for future innovation. If you’re a strategic thinker, a data‑driven decision maker, and a collaborative leader who thrives in a fast‑moving environment, we encourage you to apply today and join us on this exciting journey.