Senior Learning Consultant & Customer Success Manager – AI, Data & Personal Productivity Program Leadership
About brighthush
brighthush is a trailblazing learning technology company that empowers enterprises to unlock the full potential of their workforce through AI, data science, and personal productivity. With a laser focus on blended learning, AI adoption, and evidence‑based outcomes, we partner with Fortune 500s, mid‑market leaders, and fast‑growing startups to design, deliver, and scale learning programs that drive measurable business impact. Our culture is built on curiosity, collaboration, and a relentless drive to push the boundaries of what learning can achieve.
Why This Role Matters
As a Senior Learning Consultant & Customer Success Manager, you will be the linchpin between our clients and the brighthush learning ecosystem. You will shape the future of enterprise learning by translating business objectives into high‑impact learning strategies, ensuring flawless execution, and nurturing long‑term partnerships that deliver tangible ROI. Your work will directly influence how our clients adopt AI, harness data, and boost personal productivity—skills that are critical to staying competitive in today’s digital economy.
Key Responsibilities
Customer Partnership & Success
- Strategic Partner: Serve as the primary point of contact for enterprise clients, building trust and understanding their unique learning challenges.
- Relationship Management: Collaborate with Sales to uncover training needs, co‑create value propositions, and maintain ongoing communication.
- Onboarding & Impact Reviews: Lead comprehensive onboarding sessions, set clear success metrics, and conduct quarterly impact reviews to assess progress.
- Learning Needs Analysis: Translate client goals into actionable learning strategies, ensuring alignment with business outcomes.
- Expectation & Feedback Management: Manage expectations, facilitate feedback loops, and drive continuous improvement.
- Risk & Upsell Management: Identify potential risks, mitigate issues, and spot upsell opportunities to expand the scope of engagement.
Operations & Project Management
- Program Coordination: Oversee timelines, resources, trainers, and delivery across cross‑functional teams.
- Quality Assurance: Ensure programs run smoothly, on time, and within scope, meeting all contractual obligations.
- Metrics Tracking: Monitor milestones, operational KPIs, and risk indicators to keep projects on track.
- Trainer Management: Allocate, onboard, and evaluate trainer performance to maintain instructional excellence.
Learning Consulting & Program Design
- Blended Learning Architecture: Lead the design of blended learning solutions that blend instructor‑led, self‑paced, and AI‑driven components.
- Pedagogical Translation: Convert client objectives into clear, evidence‑based learning concepts.
- Instructional Collaboration: Work closely with trainers to ensure consistency, quality, and alignment with learning outcomes.
- Data‑Driven Iteration: Use learner analytics and feedback to refine and optimize programs continuously.
Impact You’ll Deliver
- Elevate the design quality of enterprise programs, reflected in high Net Promoter Scores (NPS).
- Drive measurable outcomes such as hours saved, increased confidence in AI adoption, and improved productivity metrics.
- Shape the evolution of brighthush’s methodology, influencing how we serve clients across industries.
Essential Qualifications
- Minimum 3 years of experience in Customer Success Management, preferably within Learning & Development for large enterprises.
- Fluent in German (C2 level) with strong written and verbal communication skills.
- Proven track record of building and maintaining enterprise client relationships.
- Experience in a startup environment (10–50 employees) with a demonstrated ability to take ownership and shape company direction.
- Strong ability to translate business goals into learning interventions.
- Documentation mindset: adept at creating and maintaining clear, accessible processes for remote‑first teams.
Preferred Qualifications (Nice‑to‑Have)
- Design experience in blended learning concepts and program architecture.
- Excellent facilitation skills for training sessions and workshops.
- Deep understanding of AI and automation technologies.
- Familiarity with “Winning by Design” frameworks and methodologies.
- Data‑driven mindset with the ability to read, interpret, and build actionable reports.
Core Skills & Competencies
- Strategic Thinking: Ability to see the big picture and align learning initiatives with business strategy.
- Project Management: Strong organizational skills, adept at juggling multiple stakeholders and deadlines.
- Analytical Acumen: Comfortable working with data to inform decisions and measure impact.
- Communication: Persuasive, empathetic, and clear in both written and verbal communication.
- Collaboration: Thrive in cross‑functional teams, fostering a culture of shared ownership.
- Adaptability: Comfortable navigating ambiguity and driving change in a fast‑paced environment.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as the learning solutions we deliver. You’ll have the chance to:
- Progress into senior leadership roles such as Director of Customer Success or Head of Learning Strategy.
- Lead cross‑functional initiatives that shape product development and go‑to‑market strategies.
- Mentor junior consultants and contribute to the professional development of the team.
- Participate in industry conferences, webinars, and thought‑leadership projects to stay at the forefront of learning technology.
- Access continuous learning resources, including certifications in AI, data analytics, and instructional design.
Work Environment & Culture at brighthush
We believe that a vibrant, inclusive culture fuels innovation. At brighthush, you’ll experience:
- Remote‑first flexibility with unlimited home‑office days and the option to work from our modern Berlin office.
- A collaborative, flat hierarchy where ideas are valued and decisions are made quickly.
- Regular “innovation sprints” where teams prototype new learning experiences.
- Transparent communication channels, from weekly all‑hands meetings to open‑door leadership.
- A commitment to work‑life balance, with 30 vacation days per year and generous mental‑health support.
Compensation & Benefits
While specific figures vary by experience, brighthush offers a competitive salary package that includes:
- Base salary aligned with market standards for senior learning and customer success roles.
- Performance‑based bonuses tied to client satisfaction, program impact, and business growth.
- Equity options to share in the company’s long‑term success.
- Health insurance, wellness stipends, and a flexible benefits program.
- Continuous professional development budget and access to industry‑leading learning platforms.
Ready to Make an Impact?
If you’re a strategic thinker with a passion for learning, a knack for building lasting client relationships, and a desire to shape the future of AI‑driven education, brighthush invites you to join our mission. Bring your expertise, curiosity, and drive to a team that values ownership, collaboration, and measurable impact.