Senior Legal Billing & Administrative Virtual Assistant – Remote Billing Specialist, Collections & Client Communications Lead for Law Firms at brighthush – Driving Precision, Client Satisfaction, and Firm Profitability

About brighthush

brighthush is a forward‑thinking leader in legal services technology, redefining how law firms, in‑house legal teams, and solo practitioners operate in the digital age. Our mission is to deliver world‑class virtual assistance that blends precision, confidentiality, and proactive client engagement. By managing the administrative backbone that keeps legal operations running smoothly, we empower attorneys to focus on their core practice while we handle the details that matter most.

Founded on the belief that technology should amplify human expertise rather than replace it, brighthush has built a suite of cloud‑based tools and processes that streamline billing, collections, document management, and client communication. Our clients range from boutique litigation firms to large corporate legal departments, and we consistently deliver measurable improvements in billing accuracy, cash flow, and client satisfaction. At brighthush, we don’t just provide services; we partner with our clients to co‑create solutions that fit their unique workflows and strategic goals.

Why Join brighthush?

As a remote virtual assistant at brighthush, you’ll experience the freedom of working from anywhere while contributing to high‑impact projects that directly influence client satisfaction and firm profitability. We value your expertise, respect your time, and invest in your professional growth. Our inclusive, collaborative environment encourages innovation, celebrates diversity, and rewards performance with tangible career advancement opportunities.

When you join brighthush, you become part of a community that thrives on curiosity, resilience, and a shared commitment to excellence. You’ll work alongside seasoned billing specialists, data analysts, and client success managers who are passionate about solving complex problems and delivering exceptional value. Whether you’re a seasoned professional or a recent graduate, you’ll find a place where your contributions are recognized, your ideas are heard, and your career trajectory is accelerated.

Key Responsibilities

In this role, you will be the linchpin that ensures billing accuracy, maintains impeccable client communication, and supports the day‑to‑day administrative needs of our legal partners. Your responsibilities will include:

• Billing Management: Create, review, and process time entries, invoices, and payment records with meticulous attention to detail, ensuring compliance with firm policies and regulatory requirements.
• Client Coordination: Serve as the primary point of contact for billing inquiries, invoice revisions, and payment status updates, delivering a seamless experience for attorneys and clients alike.
• Time Tracking & Accuracy: Monitor billable hours across multiple matters, identify discrepancies, and collaborate with attorneys to resolve issues before invoices are finalized.
• Collections & Follow‑Up: Proactively follow up on overdue invoices, coordinate payment arrangements, and maintain accurate records of all collection activities.
• Record Keeping: Organize and archive client communications, billing documents, and trust/client account details in a secure, compliant manner.
• Administrative Support: Manage document workflows, schedule meetings, and coordinate cross‑functional tasks to keep the firm’s operations running smoothly.
• Communication Excellence: Draft professional emails, manage phone calls, and maintain client portals, always upholding the highest standards of confidentiality and courtesy.
• Process Improvement: Identify bottlenecks in billing and collections workflows and propose data‑driven solutions to enhance efficiency and accuracy.
• Team Collaboration: Work closely with billing specialists, attorneys, and client success managers to align on priorities and deliver consistent, high‑quality service.

Essential Qualifications

To thrive in this role, you should bring a blend of technical proficiency, legal industry knowledge, and exceptional organizational skills:

• Hands‑on experience in legal billing, timekeeping, invoicing, accounts receivable, or payment follow‑up within a law firm, legal department, or legal services setting.
• Deep understanding of law firm billing workflows, including time entry review, billable hour tracking, pre‑bill preparation, invoice revisions, and client/matter‑based billing records.
• Strong analytical mindset capable of spotting billing discrepancies, missing time entries, incorrect matter details, duplicate charges, or inconsistencies before invoices are sent out.
• Proficiency in coordinating billing questions, invoice updates, payment status, and collection follow‑ups with attorneys, clients, and internal support teams.
• Unwavering commitment to accuracy, confidentiality, and discretion when handling sensitive client billing records, trust/client account details, and matter information.
• Excellent written and verbal communication skills in English, with the ability to explain billing updates clearly and professionally.
• Capacity to manage multiple billing cycles, client matters, deadlines, and follow‑up tasks independently in a remote work environment.
• Reliable internet connection and a professional remote work setup that supports uninterrupted communication and data security.

Preferred Qualifications

While not mandatory, the following experience will give you a competitive edge:

• Familiarity with legal billing, accounting, or practice management platforms such as brighthush, or similar systems.
• Experience supporting multiple attorneys, practice areas, or client matters simultaneously.
• Knowledge of legal billing codes, client billing guidelines, trust/client account handling, or collections support.
• Prior experience handling billing responsibilities as part of a broader legal assistant, paralegal, or legal administrative role.
• Background in client‑facing customer service or professional services support.

Core Skills & Competencies

Success in this role hinges on a blend of technical, interpersonal, and strategic skills:

• Detail Orientation: Ability to spot errors and maintain high accuracy in billing data.
• Time Management: Prioritize tasks, meet deadlines, and juggle multiple client matters simultaneously.
• Communication: Convey complex billing information clearly to attorneys and clients.
• Problem Solving: Resolve billing discrepancies and collection challenges efficiently.
• Technology Proficiency: Navigate practice management platforms, document management systems, and communication tools with ease.
• Confidentiality: Uphold strict data privacy standards in all interactions.
• Adaptability: Thrive in a fast‑paced, evolving remote work environment.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a valued team member, you will have access to:

• Structured onboarding that immerses you in our billing processes, technology stack, and client engagement protocols.
• Ongoing training modules covering advanced billing techniques, regulatory updates, and best practices in client communication.
• Certification opportunities in leading legal practice management platforms (brighthush, etc.) to enhance your marketability.
• Regular performance reviews that provide actionable feedback and identify pathways for advancement into senior billing or project management roles.
• Cross‑functional projects that expose you to other areas of legal operations, such as document automation, compliance, and client onboarding.
• Mentorship programs pairing you with senior billing specialists and client success managers.

Work Environment & Company Culture

brighthush champions a culture that balances autonomy with collaboration:

• Remote Flexibility: Work from any location with a stable internet connection and a professional setup.
• Inclusive Community: Engage with a diverse team of legal professionals and virtual assistants through virtual coffee breaks, knowledge‑sharing sessions, and team‑building activities.
• Autonomy & Accountability: Own your projects, set your own schedule, and deliver results that directly impact client satisfaction.
• Supportive Leadership: Receive guidance from experienced managers who value transparency, feedback, and continuous improvement.
• Well‑Being Focus: Access to employee assistance programs, wellness resources, and flexible time‑off policies.
• Recognition & Rewards: Celebrate milestones, achievements, and contributions through peer recognition programs and performance bonuses.

Compensation & Benefits

We offer a competitive, transparent compensation package that rewards your expertise and dedication:

• Hourly Rate: $23 per hour (W‑2 employment).
• Health & Wellness: Comprehensive medical, dental, and vision insurance plans.
• Paid Time Off: Paid sick leave and annual vacation accrual.
• Retirement Savings: 401(k) plan with company matching.
• Performance Incentives: Annual performance bonus and 6‑month performance review with potential pay increase.
• Professional Development: Reimbursement for relevant certifications (including platform certifications) and access to internal training resources.
• Technology Stipend: Reimbursement for cell phone, internet, and eligible work‑related expenses.
• Employee Discounts: Exclusive discounts on partner services and products.
• Employee Assistance Program: Confidential counseling and support services.
• Flexible Work Hours: Ability to structure your day to maximize productivity while maintaining work‑life balance.

How to Apply

If you are a meticulous, client‑focused billing professional ready to elevate your career in a dynamic, remote environment, we invite you to join the brighthush team. Submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this opportunity. We look forward to exploring how your skills can help us continue to deliver exceptional value to our legal partners.

Join brighthush Today – Where Your Expertise Meets Opportunity

At brighthush, we’re not just hiring a virtual assistant; we’re building a partnership that empowers legal teams to thrive. Your precision in billing, your professionalism in client communication, and your commitment to excellence will be the cornerstone of our continued success. Take the next step in your career and apply now – we can’t wait to welcome you aboard.