Senior Customer Success Manager – Revenue Growth Strategist & AI‑Powered Predictive Revenue Champion – Customer Advocacy Leader – Drive Expansion & Retention – Remote, United States – brighthush

Welcome to brighthush – Where Data Meets Revenue

In today’s hyper‑competitive marketplace, revenue is no longer a byproduct of sales; it’s a strategic asset that must be nurtured, measured, and amplified. At brighthush, we’re redefining how businesses unlock the full potential of their revenue pipelines by marrying cutting‑edge artificial intelligence with real‑time data analytics. Our flagship Predictive Revenue System is the first platform in the industry to blend human expertise with AI‑generated signals, delivering an actionable intelligence layer that transforms the way modern revenue teams operate. Thousands of organizations worldwide rely on brighthush every day to gain a crystal‑clear view of what drives revenue, when it happens, and how it can be amplified.

Why brighthush? – A Culture Built on Customer‑First, Evidence‑Driven Growth

At brighthush, customer success isn’t a support function; it’s a core revenue discipline. Our culture is anchored in three guiding principles:

• Customer‑Inspired Decision Making – Every strategy, feature, and initiative starts with the customer’s voice.
• Evidence‑Over‑Ego Thinking – Data drives every conversation, and humility fuels continuous improvement.
• Relentless Focus on Measurable Outcomes – We celebrate wins, learn from failures, and keep the customer at the center of everything we do.

As a Senior Customer Success Manager, you will be the linchpin that turns data into revenue, ensuring that every customer not only stays but thrives, expands, and becomes a passionate advocate for our platform. You’ll work in a fully remote, collaborative environment that values ownership, curiosity, and continuous learning. Whether you’re based in New York, San Francisco, Austin, or anywhere in the United States, you’ll be part of a vibrant, distributed team united by a common mission: to help our customers achieve unprecedented success through AI‑powered insights.

Key Responsibilities – Your Impact in Action

Own Retention, Adoption, and Net Revenue Expansion

• Manage a portfolio of high‑value accounts, translating each customer’s business objectives into a clear, actionable plan that demonstrates tangible ROI from the Predictive Revenue System.
• Drive adoption by identifying and removing friction points, ensuring customers realize the full value of the platform.
• Track and report on key metrics such as churn rate, expansion revenue, and customer health scores.
• Develop customized success plans that align with each customer’s strategic goals and revenue milestones.

Proactive Health Management

• Leverage AI‑surfaced health signals, product usage analytics, and engagement scoring to prioritize accounts and intervene before issues become risks.
• Develop and execute health checklists, renewal playbooks, and escalation protocols.
• Conduct regular health reviews with account stakeholders to surface insights and co‑create improvement plans.

Strategic Business Reviews

• Lead executive‑level reviews with stakeholders and C‑suite leaders, connecting platform usage to measurable revenue outcomes and ROI.
• Prepare data‑rich presentations that highlight value, uncover opportunities, and reinforce partnership.
• Translate complex analytics into clear, actionable recommendations for senior leadership.

Expansion Partnership

• Collaborate closely with Account Management to identify and close expansion opportunities grounded in demonstrated value.
• Co‑create expansion roadmaps, pricing strategies, and joint business plans.
• Negotiate upsell and cross‑sell deals that align with the customer’s growth trajectory.

Voice of the Customer

• Advocate for customers across product, engineering, and support teams, ensuring their feedback shapes future roadmap and feature development.
• Facilitate customer advisory councils and beta testing programs.
• Document and prioritize customer pain points, turning them into actionable product enhancements.

Enablement & Adoption

• Design and deliver tailored onboarding, training, and ongoing guidance that keeps customers progressing toward their goals.
• Develop and maintain a library of best‑practice playbooks, video tutorials, and knowledge base articles.
• Host quarterly workshops and webinars to deepen platform expertise across the customer base.

Data‑Driven Decision Making

• Use product usage data and AI‑driven insights to inform strategy, prioritize actions, and measure success.
• Build dashboards, run cohort analyses, and conduct A/B tests to validate hypotheses.
• Collaborate with data science teams to refine predictive models and improve accuracy.

Cross‑Functional Collaboration

• Work with Sales, Product, Engineering, Marketing, and Support to surface risks, share opportunities, and drive customer outcomes.
• Participate in cross‑functional steering committees and product sprints.
• Serve as the bridge between customer insights and internal execution.

Thought Leadership

• Represent brighthush at industry events, webinars, and customer conferences, positioning the brand as a thought leader in revenue intelligence.
• Publish whitepapers, case studies, and blog posts that showcase customer success stories.
• Contribute to the broader community by speaking on panels and participating in industry forums.

Process Optimization

• Continuously refine customer success workflows, playbooks, and tools to increase efficiency and impact.
• Champion automation initiatives that reduce manual effort and improve scalability.
• Implement best practices for documentation, knowledge sharing, and performance tracking.

Essential Qualifications – What We’re Looking For

• 5+ years of experience in Customer Success, Account Management, or a post‑sale role at a B2B SaaS company, with direct ownership of retention and expansion outcomes.
• Proven track record managing a book of business and consistently meeting or exceeding retention and net revenue expansion targets.
• Strong analytical mindset: comfortable working with product usage data, AI‑driven health scores, and engagement analytics to prioritize action.
• Executive presence and the ability to run high‑level business reviews with senior stakeholders.
• Excellent written and verbal communication skills, with the ability to translate platform capabilities into business outcomes that resonate with leadership.
• Experience with revenue intelligence or revenue operations platforms (e.g., brighthush).
• Familiarity with AI‑driven customer health scoring, engagement analytics, or predictive churn signals.
• Experience partnering with Account Management in a shared‑account model.
• Strong project management skills, with the ability to juggle multiple priorities and deliver results on time.

Preferred Qualifications – Bonus Points

• Background in a high‑growth SaaS company with a focus on revenue operations.
• Experience leading cross‑functional initiatives that drive customer success metrics.
• Knowledge of advanced analytics tools and data visualization platforms (e.g., brighthush).
• Comfort with remote collaboration tools and a distributed team environment.
• Certifications in customer success, data analytics, or AI/ML fundamentals.

Skills & Competencies – The DNA of a Successful Senior CS Manager

• Strategic Thinking & Execution – Ability to set long‑term vision and translate it into actionable plans.
• Data‑Driven Decision Making – Proficiency in interpreting metrics and deriving insights.
• Customer Advocacy & Relationship Building – Building trust and becoming a trusted advisor.
• Executive Communication & Presentation – Articulating complex ideas to C‑suite audiences.
• Problem Solving & Critical Thinking – Tackling challenges with creative solutions.
• Collaboration & Teamwork – Working seamlessly across functions.
• Adaptability & Resilience – Thriving in a fast‑moving, remote environment.
• Continuous Learning & Curiosity – Staying ahead of industry trends.
• Technical Proficiency – Comfortable with CRM, CSAT, NPS, and analytics platforms.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we invest heavily in the professional development of our people. As a Senior Customer Success Manager, you will have access to a wealth of growth opportunities, including:

• Structured mentorship programs with senior leaders across the organization.
• Regular training on the latest AI and revenue intelligence trends, delivered by industry experts.
• Opportunities to lead cross‑functional projects that shape product strategy and influence the roadmap.
• Clear career pathways into Customer Success Leadership, Product Management, or Revenue Operations.
• Annual learning stipend to pursue certifications, conferences, or courses of your choice.
• Access to an internal knowledge hub, featuring case studies, best‑practice playbooks, and AI research.

Work Environment & Culture – Where Innovation Meets Inclusion

brighthush thrives on a culture of Customer‑Inspired action, Evidence‑Over‑Ego decision making, and Lead‑From‑The‑Front leadership. Our remote‑first model means you can work from anywhere in the United States while staying connected to a vibrant, collaborative team. We celebrate diversity, equity, and inclusion, and we are committed to creating a workplace where every voice is heard and every idea can flourish. Our core values are reflected in everyday practices: we celebrate wins, we learn from failures, and we always keep the customer at the center of everything we do.

Compensation & Benefits – Rewarding Your Impact

While specific compensation packages vary based on experience and location, brighthush offers a competitive base salary range of $101,000–$135,000 USD, along with performance bonuses, equity, and a comprehensive benefits package. Typical benefits include:

• Health, dental, and vision insurance for you and your dependents.
• 401(k) with company match to help you plan for the future.
• Unlimited paid time off and flexible work arrangements to support work‑life balance.
• Wellness stipend and mental health resources, including counseling and mindfulness programs.
• Professional development budget for courses, certifications, and conferences.
• Employee referral program with generous rewards.
• Access to a company‑wide learning platform with curated content on AI, revenue operations, and leadership.

How to Apply – Join the brighthush Revolution

If you are passionate about driving revenue growth through customer success, eager to work with AI‑powered insights, and ready to make a tangible impact at brighthush, we encourage you to apply today. Join us in shaping the future of revenue operations and helping customers worldwide achieve unprecedented success.