Senior Licensed Customer Service Representative – Homeowners Insurance & P&C Support Specialist – Remote – Championing Exceptional Client Experience with Innovative Insurance Technology and Data‑Driven Solutions at brighthush

About brighthush

brighthush is more than a technology provider; it is a mission‑driven platform that is redefining how homeowners protect their most valuable asset. Since our founding in 2020, we have evolved from a bold startup concept into a trusted partner for over 30,000 industry leaders—including mortgage lenders, title firms, home inspectors, and real‑estate agents. By weaving together advanced analytics, AI‑powered workflows, and a customer‑first philosophy, brighthush delivers a seamless, integrated experience that spans the entire home‑buying journey.

Our culture is built on three pillars: innovation, collaboration, and continuous learning. As a remote‑first organization, we value flexibility, diversity, and inclusion, and we are actively shaping the future of homeowners insurance for a rapidly evolving market.

Why This Role Matters

As the frontline advocate for homeowners and their mortgage partners, the Licensed Customer Service Representative (LCSR) is the heartbeat of our customer experience. Every interaction you handle directly influences partner satisfaction, policy retention, and the overall health of the housing market. By delivering clear, accurate, and compassionate support, you protect families, strengthen relationships with mortgage partners, and accelerate the adoption of our innovative insurance solutions.

Key Responsibilities

• Answer inbound calls and respond to policy, billing, and product questions with accuracy and empathy.
• Process payments, mortgage verifications, and other authorized transactions while adhering to established authority levels.
• Research and resolve customer inquiries, escalating to underwriters or other specialists when necessary.
• Maintain meticulous documentation of all customer interactions and transactions in our proprietary systems.
• Manage a high volume of inbound and outbound calls, consistently meeting or exceeding service level agreements.
• Collaborate with cross‑functional teams—including underwriting, claims, and technical support—to resolve complex issues.
• Follow all communication procedures, guidelines, and policies to ensure compliance and quality.
• Identify opportunities to upsell or cross‑sell additional insurance products in a compliant manner.
• Participate in ongoing training and knowledge‑sharing sessions to stay current on product updates and regulatory changes.
• Contribute to continuous improvement initiatives by providing feedback on processes, tools, and customer pain points.

Essential Qualifications

• High school diploma or GED.
• Minimum of 2 years of experience in Property & Casualty (P&C) insurance, preferably with an agency or direct carrier.
• Valid P&C Personal Lines Producer license in the state of residence.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Excellent verbal and written communication skills, with a strong listening ability.
• Ability to work independently in a fast‑paced, high‑volume call center environment.
• Strong attention to detail and sound decision‑making skills.
• Analytical problem‑solving capabilities and a data‑driven mindset.
• Knowledge of homeowners insurance products and P&C terminology.
• Experience with company‑specific software and the ability to quickly learn new tools.
• Commitment to confidentiality and adherence to all policies and procedures.
• Proven ability to manage difficult or emotional customer situations with professionalism.
• Positive attitude, self‑motivation, and a strong desire to succeed.

Preferred Qualifications

• Experience in a customer‑service role within the insurance industry.
• Bilingual in Spanish (or another language) to serve a diverse customer base.
• Experience with homeowners insurance or related products.
• Previous exposure to SaaS platforms and cloud‑based customer support tools.
• Knowledge of compliance regulations such as HIPAA, GLBA, or state‑specific insurance statutes.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong analytical and problem‑solving skills.
• Excellent time‑management and organizational abilities.
• Adaptability to changing priorities and evolving technology.
• Team‑player mentality with the ability to collaborate across departments.
• Proactive learning attitude and willingness to take on new challenges.

Career Growth & Learning Opportunities

At brighthush, growth is a shared journey. As an LCSR, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, compliance, and advanced customer‑service techniques.
• Mentorship from senior leaders in underwriting, claims, and product development.
• Clear career pathways to roles such as Senior Customer Service Specialist, Team Lead, or Product Support Analyst.
• Opportunities to contribute to product improvement initiatives and process optimization projects.
• Regular performance reviews with actionable feedback and development plans.
• Access to a learning hub that includes webinars, e‑learning modules, and industry certifications.

Work Environment & Company Culture

brighthush is a remote‑first organization that values flexibility, diversity, and inclusion. Our culture is built on:

• Open communication and transparency across all levels.
• A collaborative environment where every voice is heard.
• Commitment to work‑life balance with flexible scheduling and generous paid time off.
• Continuous innovation, encouraging employees to experiment and bring fresh ideas to the table.
• Inclusive hiring practices that celebrate diverse backgrounds and perspectives.
• Regular virtual team‑building events, hackathons, and wellness challenges.

Compensation & Benefits

We offer a competitive salary range of $54,000 to $75,600 annually, commensurate with experience and skill set. In addition to base pay, you will receive:

• Health, dental, and vision plans with multiple options to suit your needs.
• Critical illness, hospital indemnity, and accident coverage on a voluntary basis.
• Pre‑tax savings options, including a partially employer‑funded Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for healthcare, dependent care, and transportation.
• Company‑paid Basic Life and AD&D, Short‑Term and Long‑Term Disability benefits, with optional voluntary plans.
• Traditional and Roth 401(k) plans with discretionary employer matching.
• Well‑being resources such as Headspace, Brio Health, and LifeBalance, offering guided meditation, wellness challenges, and discounts on fitness, travel, and more.
• Paid vacation, company holidays (typically nine per year), sick leave, parental leave, identity theft protection, and travel assistance.
• Access to a comprehensive employee assistance program (EAP) for mental health and financial counseling.

Next Steps

Ready to join a forward‑thinking team that is shaping the future of homeowners insurance? Submit your application today, and our Talent Acquisition team will review your profile. If we find a match, we’ll reach out for a virtual conversation to learn more about your experience and discuss how you can contribute to brighthush’s success.

Our Commitment to Diversity and Inclusion

At brighthush, we are committed to building an inclusive culture of belonging that reflects the diversity of the communities we serve. We believe that the happiest and highest‑performing teams are those that embrace diverse perspectives and encourage new ways of solving problems. We strive to attract and develop talent from all backgrounds, creating workplaces where everyone feels seen, heard, and empowered to bring their authentic selves to work.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected veteran status, or any other characteristic protected by applicable laws.

E‑Verify Participation

brighthush is an E‑Verify employer. E‑Verify is a web‑based system that confirms employee eligibility to work in the U.S. using information from Form I‑9. For more information, visit the USCIS E‑Verify website.

Apply Today

Apply to this role and become part of a team that is redefining the future of homeowners insurance. We look forward to hearing from you!