Senior Luxury Travel Consultant – Customer Experience & Client Journey Specialist (Remote)

About brighthush

brighthush is a forward‑thinking luxury travel agency that redefines the way high‑net‑worth clients experience the world. With a focus on personalized service, meticulous attention to detail, and a passion for discovery, we curate journeys that go beyond the ordinary. Our team of seasoned travel experts works hand‑in‑hand with clients to design, execute, and manage itineraries that reflect their unique tastes and aspirations. As a fully remote organization, brighthush empowers its people to work from anywhere while fostering a collaborative, inclusive, and high‑performance culture.

Why Join brighthush?

At brighthush, we believe that exceptional travel starts with exceptional people. By joining our team, you’ll:

• Work in a fully remote environment that offers the flexibility to balance professional and personal commitments.
• Enjoy a flexible work schedule that respects your life outside of work.
• Benefit from continuous learning and career development opportunities, including access to industry certifications, mentorship programs, and cross‑functional projects.
• Receive travel‑related perks such as discounted stays, exclusive experiences, and early access to new destinations.
• Be part of a collaborative, supportive team culture that values diversity, innovation, and a client‑centric mindset.
• Contribute to a company that is an equal‑opportunity employer, welcoming talent from all backgrounds.

Key Responsibilities

As a Luxury Travel Consultant – Customer Experience, you will be the primary point of contact for our discerning clientele. Your day‑to‑day tasks will include:

• Providing responsive and professional customer support via phone, email, and online messaging platforms.
• Assisting clients with leisure and luxury travel reservations, including flights, hotels, private transfers, and experiential activities.
• Managing itinerary updates and special accommodations such as dietary restrictions, accessibility needs, and VIP requests.
• Communicating essential travel details, documentation requirements, and agency guidelines to ensure a seamless experience.
• Monitoring bookings for accuracy, proactively identifying potential issues, and following up to confirm client satisfaction.
• Resolving client questions or concerns with a solutions‑focused mindset and a commitment to excellence.
• Maintaining organized records and updating internal systems (CRM, booking engines, and knowledge bases) as needed.
• Collaborating with cross‑functional teams—such as Sales, Operations, and Marketing—to align on client expectations and deliver outstanding service.

Essential Qualifications

To thrive in this role, you should bring the following:

• Proven customer service experience in the travel, hospitality, or a related field.
• Strong communication and interpersonal skills, with the ability to build rapport quickly and maintain professionalism at all times.
• Demonstrated ability to work independently in a remote environment, managing time, priorities, and deliverables without direct supervision.
• High level of organization and attention to detail, ensuring accuracy in itineraries, documentation, and client interactions.
• Comfortable using digital tools, booking platforms (e.g., Sabre, Amadeus, or similar), and communication software (e.g., Salesforce, Zendesk, Slack).
• Passion for travel and a genuine desire to create positive, memorable experiences for clients.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience in luxury travel consulting or high‑end concierge services.
• Knowledge of global travel regulations, visa requirements, and health advisories.
• Familiarity with travel insurance products and risk management practices.
• Previous experience working with CRM systems and data analytics tools.
• Strong problem‑solving skills and the ability to think creatively under pressure.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Client‑centric mindset: Always put the client’s needs first and anticipate their desires.
• Adaptability: Thrive in a fast‑moving environment with changing priorities.
• Collaboration: Work effectively with colleagues across departments and time zones.
• Tech proficiency: Navigate multiple platforms, troubleshoot issues, and leverage technology to enhance service.
• Attention to detail: Ensure every booking, document, and communication is flawless.
• Time management: Prioritize tasks, meet deadlines, and maintain high productivity.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As you grow in your role, you’ll have access to:

• Structured professional development programs covering advanced travel industry knowledge, sales techniques, and leadership skills.
• Mentorship from senior consultants and industry experts.
• Opportunities to transition into specialized roles such as Destination Specialist, Sales Manager, or Operations Lead.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual travel retreats and team‑building experiences that reinforce our culture and values.

Work Environment & Culture

brighthush is built on a foundation of trust, respect, and innovation. Our remote workforce enjoys:

• A transparent communication culture with regular virtual town halls, team check‑ins, and open‑door leadership.
• Access to a digital collaboration hub that includes project management tools, knowledge bases, and real‑time chat.
• A diverse and inclusive community that celebrates different perspectives and backgrounds.
• Regular wellness initiatives such as virtual fitness classes, mindfulness sessions, and mental health resources.
• A commitment to sustainability, with initiatives that reduce our carbon footprint and support responsible travel practices.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote luxury travel consultants.
• Performance‑based bonuses tied to client satisfaction metrics and booking volume.
• Health, dental, and vision insurance options.
• Flexible paid time off and a generous holiday schedule.
• Travel benefits such as discounted rates on flights, hotels, and experiences.
• Professional development stipend for courses, certifications, and conferences.
• Retirement savings plan with company match.

How to Apply

Ready to elevate your career in luxury travel? Join brighthush and help our clients discover the extraordinary. Click the link below to submit your application and become part of a team that values excellence, innovation, and a passion for travel.