Seasoned Customer Support Travel Advisor – Remote, Destination Wedding & Luxury Vacation Specialist for brighthush

About brighthush

brighthush is a trailblazing, fully‑remote travel planning powerhouse that redefines how the world experiences adventure. With a focus on destination weddings, honeymoons, cruises, family vacations, and luxury getaways, we partner with the most respected global travel brands to craft seamless, unforgettable journeys for clients across the globe. Our mission is simple: empower travelers to create memories that last a lifetime while offering flexible, remote career opportunities for passionate customer‑service professionals.

Founded on the belief that travel should be accessible, personalized, and stress‑free, brighthush has grown into a trusted name in the industry. We blend cutting‑edge technology with human expertise, ensuring every itinerary is meticulously curated and every client feels heard, understood, and delighted. Whether you’re a seasoned travel aficionado or a customer‑service superstar looking to dive into the world of travel, brighthush offers a dynamic, supportive environment where your talents can flourish.

Position Overview

We are actively seeking a Customer Support Travel Advisor to join our remote team. In this role, you will be the first point of contact for clients planning their dream vacations. You’ll guide them through every step of the booking process, from selecting flights and hotels to arranging unique experiences that match their interests and budget. Your expertise will help transform travel dreams into reality, while your passion for customer service will keep clients coming back.

Ideal candidates are excellent communicators, highly organized, and thrive in a flexible, remote work environment. If you love helping people, enjoy learning about new destinations, and can juggle multiple requests with ease, we want to hear from you.

Key Responsibilities

• Client Coordination: Assist travelers in booking flights, hotels, cruises, and activity reservations, ensuring each component aligns with their preferences and travel goals.
• Personalized Recommendations: Offer tailored suggestions based on client interests, travel history, and budget, enhancing the overall experience.
• Responsive Communication: Respond promptly to client inquiries via email, messaging platforms, and phone, maintaining a high level of professionalism and empathy.
• Supplier Collaboration: Work closely with airline, hotel, and activity partners to confirm reservations, resolve issues, and secure best rates.
• Itinerary Management: Maintain accurate, up‑to‑date itineraries within our internal coordination platform, ensuring all details are accessible to both clients and team members.
• Destination Expertise: Stay informed about destination highlights, travel advisories, and promotional opportunities to provide clients with the most relevant information.
• Pre‑Departure Support: Offer guidance and assistance throughout the entire planning process, from initial booking to final departure, ensuring a smooth and enjoyable journey.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute to process enhancements that elevate the client experience.

Essential Qualifications

• Minimum 18 years of age.
• Proven experience in customer support, preferably within a travel or hospitality context.
• Strong interpersonal and written communication skills, with the ability to convey complex information clearly.
• Exceptional organizational skills and the capacity to manage multiple client requests simultaneously.
• Comfortable working independently in a remote setting, with reliable internet and a dedicated workspace.
• Basic proficiency with computer tools (email, spreadsheets, CRM systems) and online navigation.
• Residing in the U.S., U.K., or another approved hiring region.

Preferred Qualifications

• Prior experience in travel booking, itinerary planning, or a related field.
• Knowledge of destination wedding and luxury travel trends.
• Experience using travel industry platforms such as Sabre, Amadeus, or similar.
• Multilingual abilities or a strong interest in learning new languages.
• Previous remote work experience, demonstrating self‑motivation and time‑management skills.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help clients achieve their travel dreams.
• Problem‑Solving: Ability to troubleshoot issues quickly and creatively.
• Attention to Detail: Precision in booking details, itinerary accuracy, and documentation.
• Adaptability: Flexibility to adjust to changing client needs and travel industry dynamics.
• Team Collaboration: Willingness to share insights, support teammates, and contribute to a positive remote culture.
• Tech Savvy: Comfortable learning new software and tools as needed.