Senior Luxury Travel Consultant & Customer Experience Specialist – Remote – Crafting Bespoke Journeys for High‑Net‑Worth Clients

About brighthush and the Luxury Travel Landscape

brighthush is not just a travel agency; it is a movement that redefines how the world’s most discerning travelers experience the planet. With a portfolio that spans bespoke itineraries, exclusive access to premium accommodations, and curated adventures tailored to every taste, brighthush has earned a reputation for turning ordinary vacations into extraordinary memories. Our mission is simple yet profound: to deliver seamless, personalized travel experiences that exceed expectations and create lasting connections between our clients and the places they love.

In an era where personalization and authenticity are paramount, brighthush stands at the forefront of innovation. We harness cutting‑edge technology, deep industry partnerships, and a culture of relentless curiosity to craft journeys that feel uniquely tailored to each traveler. Whether it’s a private villa in Tuscany, a private jet charter to the Maldives, or a curated culinary tour in Japan, we bring the world to your doorstep—without the hassle.

As a fully remote organization, brighthush empowers its team members to work from anywhere, fostering a flexible, inclusive, and collaborative environment. We believe that the best ideas come from diverse perspectives, and our remote‑first culture reflects that belief. If you’re passionate about travel, thrive in a fast‑paced setting, and want to be part of a company that is reshaping the luxury travel experience, brighthush invites you to join our team.

Role Overview

We are seeking an Experienced Luxury Travel Consultant & Customer Experience Specialist to become the trusted advisor for our high‑net‑worth clientele. In this fully remote role, you will be the linchpin that connects clients with the world’s most coveted travel experiences. Your day‑to‑day will involve crafting itineraries, managing reservations, and ensuring every detail aligns with our clients’ expectations and our brand’s commitment to excellence.

As a key member of the brighthush Customer Experience team, you will:

Key Responsibilities

• Client Engagement & Support: Deliver responsive, professional support via phone, email, and secure messaging platforms. Build rapport with clients, understand their preferences, and anticipate their needs.
• Itinerary Design & Management: Create, update, and refine luxury itineraries that reflect each client’s unique interests. Coordinate flights, transfers, accommodations, dining reservations, and exclusive experiences.
• Documentation & Compliance: Communicate essential travel details, visa requirements, insurance options, and agency guidelines. Ensure all documentation is accurate and up to date.
• Booking Accuracy & Confirmation: Monitor all bookings for accuracy, resolve discrepancies, and confirm reservations with vendors and clients. Follow up to guarantee satisfaction.
• Issue Resolution: Address client questions or concerns with a solutions‑focused mindset. Escalate complex issues to senior team members when necessary.
• Record Keeping & System Updates: Maintain organized, detailed records in our CRM and booking systems. Update client profiles, itinerary notes, and post‑trip feedback.
• Continuous Improvement: Provide feedback on processes, suggest enhancements, and participate in training sessions to stay current with industry trends and new technologies.
• Vendor Relationship Management: Cultivate strong partnerships with hotels, airlines, private jet operators, and local tour providers to secure best rates and exclusive perks for our clients.
• Market Intelligence: Monitor emerging destinations, luxury trends, and competitor offerings to keep brighthush ahead of the curve.
• Team Collaboration: Work seamlessly with internal teams—operations, marketing, finance—to ensure a cohesive client experience from first contact to post‑trip follow‑up.

Essential Qualifications

• Proven experience in luxury travel consulting, hospitality, or a related customer‑centric field.
• Exceptional communication skills—both written and verbal—accompanied by a polished, professional demeanor.
• Strong organizational abilities and meticulous attention to detail.
• Self‑motivated, capable of working independently in a remote environment while maintaining high productivity.
• Proficiency with digital tools, booking platforms (e.g., Sabre, Amadeus, or proprietary systems), and collaboration software (e.g., Slack, Microsoft Teams).
• Passion for travel and a genuine desire to create memorable experiences for clients.
• Experience managing high‑volume itineraries for affluent travelers.
• Ability to work under pressure and adapt to last‑minute changes.

Preferred Qualifications

• Experience in high‑end travel agencies, concierge services, or luxury hospitality.
• Knowledge of global travel regulations, visa processes, and international insurance products.
• Multilingual abilities—especially in languages commonly spoken by our clientele (e.g., French, Spanish, Mandarin).
• Familiarity with CRM systems and data analytics tools to track client preferences and satisfaction metrics.
• Certifications such as Certified Travel Associate (CTA) or Certified Travel Counselor (CTC).
• Experience with loyalty programs and exclusive partnership networks.

Core Competencies & Skills

• Client‑Centric Mindset: Ability to anticipate client needs and deliver personalized solutions.
• Problem‑Solving: Quick, creative, and effective resolution of unexpected challenges.
• Time Management: Prioritize tasks, meet deadlines, and manage multiple itineraries simultaneously.
• Collaboration: Work seamlessly with internal teams (operations, marketing, finance) and external partners (hotels, airlines, tour operators).
• Adaptability: Thrive in a dynamic environment where travel plans can change rapidly.
• Tech Savvy: Comfortable learning new software and leveraging technology to enhance client service.
• Attention to Detail: Ensure every booking, reservation, and communication is flawless.
• Strategic Thinking: Identify opportunities to upsell, cross‑sell, and create additional value for clients.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured Onboarding: Comprehensive training covering our brand values, service standards, and industry best practices.
• Mentorship Programs: Pairing with senior consultants to gain insights into advanced itinerary design and client relationship management.
• Continuous Learning: Access to industry conferences, webinars, and certification courses in travel, hospitality, and customer experience.
• Career Pathways: Clear progression routes from Consultant to Senior Consultant, Team Lead, and beyond.
• Innovation Labs: Opportunities to contribute to new service offerings, technology integrations, and market expansion strategies.
• Cross‑Functional Projects: Rotate through marketing, product development, and data analytics teams to broaden skill sets.
• Global Exposure: Virtual shadowing of international partners and participation in global strategy sessions.

Work Environment & Company Culture

brighthush’s remote‑first culture is built on trust, transparency, and collaboration. We value:

• Flexibility: Choose your work hours within core collaboration windows.
• Inclusivity: A diverse team that celebrates different backgrounds, perspectives, and ideas.
• Well‑Being: Regular virtual wellness sessions, mental health resources, and a supportive peer network.
• Recognition: Celebrating achievements through shout‑outs, spot bonuses, and annual awards.
• Community: Quarterly virtual meet‑ups, interest‑based groups, and a vibrant internal communication platform.
• Innovation Culture: Encouraging experimentation, rapid prototyping, and data‑driven decision making.
• Global Collaboration: Working with colleagues across time zones to deliver seamless client experiences.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive compensation package that includes:

• Base Salary: Market‑competitive, with performance‑based bonuses tied to client satisfaction and sales metrics.
• Travel Perks: Complimentary or heavily discounted travel experiences, access to exclusive events, and industry partner discounts.
• Health & Wellness: Comprehensive health insurance, dental and vision coverage, and a wellness stipend.
• Professional Development: Reimbursement for certifications, courses, and conference attendance.
• Technology Allowance: Equipment stipend to ensure you have the best tools for remote work.
• Paid Time Off: Generous vacation policy, sick leave, and personal days.
• Retirement Plan: 401(k) with company match.
• Flexible Work Arrangements: Option to work from any location with a reliable internet connection.
• Employee Assistance Program: 24/7 counseling and support services.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re shaping the future of luxury travel. You’ll:

• Work with a passionate, high‑performing team that values innovation and creativity.
• Serve a global clientele that appreciates the finest in travel and service.
• Have the autonomy to design itineraries that reflect your expertise and creativity.
• Benefit from a flexible, remote work environment that supports work‑life balance.
• Grow professionally through structured learning, mentorship, and clear advancement pathways.
• Be part of a culture that celebrates diversity, encourages continuous improvement, and rewards excellence.

Ready to Elevate the Travel Experience?

If you are a dedicated travel enthusiast with a knack for creating unforgettable journeys, brighthush invites you to bring your expertise to our dynamic team. Join us in redefining luxury travel—one personalized experience at a time.

Apply today and start your journey with brighthush. We look forward to discovering how your passion and skills can help us continue to set the gold standard in luxury travel.