Senior Luxury Travel Consultant & Customer Experience Specialist – Remote – Curating Bespoke Journeys & Elevating Client Delight for brighthush

About brighthush and the Luxury Travel Landscape

brighthush is more than a travel agency; it is a catalyst for unforgettable experiences that resonate with the world’s most discerning explorers. From the moment a client reaches out to the final farewell, brighthush weaves together curated itineraries, world‑class accommodations, private air and sea transport, and exclusive access to cultural and wellness experiences. Our mission is to elevate every touchpoint—combining meticulous service, cutting‑edge technology, and a steadfast commitment to sustainability—to create journeys that transcend the ordinary.

In an industry that is constantly evolving, brighthush stands at the intersection of tradition and innovation. We partner with boutique hotels, private jet operators, and niche experience providers to offer a portfolio that is as diverse as it is luxurious. Our clients expect seamless, personalized service, and we deliver it through a blend of human expertise and intelligent automation. By fostering a culture of curiosity, collaboration, and continuous improvement, brighthush empowers its team to craft stories that linger long after the trip ends.

Why This Role Matters

As a Senior Luxury Travel Consultant & Customer Experience Specialist, you become the linchpin of our client relationships. Your role is to transform a simple travel request into a meticulously curated narrative that reflects each client’s unique desires and aspirations. You will be the voice of brighthush—ensuring that every interaction feels personal, every detail is flawless, and every expectation is exceeded.

Working remotely, you will enjoy the flexibility to balance professional growth with personal life, all while contributing to a global brand that values creativity, integrity, and excellence. Your expertise will directly influence client satisfaction scores, repeat business, and the overall reputation of brighthush as a leader in luxury travel.

Key Responsibilities

• Client Engagement & Support: Provide responsive, professional assistance across phone, email, and live chat, ensuring clients feel heard and valued at every stage of their journey.
• Itinerary Design & Management: Craft, update, and refine luxury itineraries, coordinating flights, transfers, accommodations, dining reservations, and exclusive experiences.
• Documentation & Compliance: Communicate visa requirements, travel insurance options, and agency guidelines, ensuring all paperwork is accurate and up‑to‑date.
• Booking Accuracy & Confirmation: Monitor reservations across multiple platforms, verify details, and follow up with vendors to confirm bookings and resolve discrepancies.
• Problem Resolution: Address client concerns with empathy and a solutions‑focused mindset, turning challenges into opportunities for delight.
• Record Keeping & System Updates: Maintain organized, detailed client files in our CRM, updating status changes, preferences, and feedback for continuous improvement.
• Collaboration & Knowledge Sharing: Work closely with Sales, Operations, and Marketing teams to share insights, upsell opportunities, and industry trends.
• Continuous Learning: Stay current on luxury travel trends, new destinations, and emerging service providers to keep our offerings fresh and competitive.
• Performance Analytics: Track key metrics such as client satisfaction scores, booking accuracy rates, and response times, and use data to drive process improvements.
• Team Mentorship: Provide guidance and support to junior consultants, fostering a culture of learning and excellence.

Essential Qualifications

• Proven experience in travel, hospitality, or a related customer‑centric field, preferably within luxury or high‑end segments.
• Exceptional communication skills—both written and verbal—across multiple channels.
• Strong organizational ability with meticulous attention to detail.
• Self‑motivated, able to thrive in a fully remote, autonomous work environment.
• Proficiency with digital tools, industry‑standard booking engines, CRM systems, and collaboration platforms.
• Fluency in English; additional languages are a plus.
• Passion for travel and a genuine desire to create memorable client experiences.
• Ability to manage multiple itineraries simultaneously while maintaining high quality.
• Experience with data entry and reporting to track client satisfaction metrics.
• Strong problem‑solving skills and a proactive approach to challenges.

Preferred Qualifications

• Experience with private jet or yacht charters, luxury cruise lines, or high‑end resort partnerships.
• Knowledge of travel insurance products, visa processing, and global health & safety protocols.
• Background in data analysis or reporting to track client satisfaction metrics.
• Previous remote work experience with a track record of meeting or exceeding performance KPIs.
• Experience in sustainability initiatives within the travel industry.
• Familiarity with emerging travel technologies such as AI‑driven itinerary planning.
• Experience managing high‑volume client requests during peak travel seasons.
• Strong network of industry contacts across luxury service providers.

Skills & Competencies for Success

• Client‑Centric Mindset: Anticipate needs, personalize solutions, and exceed expectations.
• Problem‑Solving: Quickly identify issues, evaluate alternatives, and implement effective resolutions.
• Time Management: Prioritize tasks, meet deadlines, and manage multiple itineraries simultaneously.
• Tech Savvy: Comfortable navigating complex booking systems, data entry, and digital communication tools.
• Team Collaboration: Communicate clearly with cross‑functional teams and share best practices.
• Adaptability: Thrive in a fast‑paced, evolving industry with changing client preferences and global events.
• Attention to Detail: Ensure accuracy in every booking, document, and client interaction.
• Resilience: Maintain composure under pressure and handle last‑minute changes gracefully.
• Strategic Thinking: Align client goals with business objectives to create win‑win outcomes.
• Continuous Improvement: Seek feedback, learn from experiences, and implement process enhancements.

Career Growth & Learning Opportunities

At brighthush, professional development is a shared journey. As a Senior Luxury Travel Consultant, you will have access to:

• Structured mentorship programs with senior consultants and industry experts.
• Regular training workshops covering the latest travel technology, destination knowledge, and customer service excellence.
• Opportunities to specialize in niche markets such as wellness retreats, adventure travel, or cultural immersion experiences.
• Clear career pathways to roles such as Senior Consultant, Team Lead, or Operations Manager.
• Annual travel stipend and exclusive discounts on luxury experiences worldwide.
• Access to a global network of luxury partners and exclusive travel discounts.
• Professional development budget for courses, certifications, and conferences.
• Recognition programs that celebrate outstanding client service and innovation.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, innovation, and work‑life harmony. Our remote‑first approach means you can work from any location that meets the approved guidelines, while still feeling connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative digital workspaces for real‑time project management.
• Annual virtual retreats that blend learning sessions with social activities.
• A culture that celebrates diversity, encourages open dialogue, and rewards creative problem‑solving.
• Flexible work hours that accommodate different time zones and personal commitments.
• Access to a community of like‑minded professionals who share a passion for luxury travel.

Compensation, Perks, and Benefits

While specific figures vary based on experience, brighthush offers a competitive base salary complemented by performance‑based bonuses. Additional benefits include:

• Health, dental, and vision insurance plans.
• Flexible paid time off and holiday schedule.
• Professional development budget for courses, certifications, and conferences.
• Access to a global network of luxury partners and exclusive travel discounts.
• Technology stipend to equip your home office with the tools you need.
• Annual travel stipend to explore new destinations.
• Recognition and reward programs for outstanding service.
• Supportive remote work environment with dedicated IT and HR resources.

How to Apply

Ready to elevate the travel experience for a global clientele? Submit your resume, cover letter, and a brief portfolio of past itineraries or client testimonials. Highlight how your background aligns with our mission to deliver unparalleled luxury service.

We look forward to discovering how your passion and expertise will help brighthush continue to set the gold standard in luxury travel.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.