Senior Manager – Customer Advocacy & Community Marketing Lead: Driving Global Brand Engagement, Customer Success, and Community Growth at brighthush

About brighthush and the Opportunity

In today’s hyper‑connected marketplace, brands are no longer just selling products – they are building ecosystems of loyal advocates who shape perception, drive adoption, and create lasting value. brighthush sits at the forefront of this transformation, delivering a next‑generation social intelligence platform that turns raw customer data into actionable stories. By listening to, learning from, and engaging with audiences in real time, we empower brands to craft experiences that resonate, inspire, and accelerate sustainable growth.

We are seeking a visionary Senior Manager to lead our Customer Advocacy & Community Marketing team. In this role you will craft the narrative that showcases our customers’ success stories, nurture a vibrant community of brand ambassadors, and accelerate the global adoption of our platform. If you thrive in a fast‑moving SaaS environment, love turning data into compelling stories, and want to make a measurable impact on customer growth, brighthush is the place for you.

Key Responsibilities

As the Senior Manager, you will own a high‑performing team and deliver programs that elevate customer voices and accelerate product adoption. Your day‑to‑day focus will include:

• Team Leadership & Culture: Recruit, mentor, and inspire a diverse group of community managers, advocacy specialists, and content creators. Foster a culture of curiosity, collaboration, and continuous improvement, ensuring every team member feels empowered to innovate.
• Strategic Program Design: Build and scale integrated advocacy, community, and review programs that surface customer successes at scale. Align storytelling with product roadmaps and marketing campaigns to create a seamless customer journey.
• Data‑Driven Storytelling: Leverage analytics, sentiment, and usage data to craft narratives that resonate with prospects and partners. Translate insights into actionable marketing assets, including case studies, video testimonials, and social media campaigns.
• Cross‑Functional Collaboration: Partner with Customer Success, Product Marketing, Brand, Field Marketing, Lifecycle Marketing, Education, Revenue, and Operations to ensure seamless program execution and shared metrics.
• AI & Innovation: Research, pilot, and implement AI tools that streamline content creation, community moderation, and data aggregation. Drive experimentation to keep brighthush at the forefront of customer advocacy technology.
• Ambiguity & Problem Solving: Own complex, cross‑functional initiatives that require creative solutions, stakeholder alignment, and rigorous project management.
• Metrics & Impact: Define KPIs, track performance, and report on ROI. Use data to refine programs and demonstrate business value to senior leadership.
• Thought Leadership: Represent brighthush at industry events, webinars, and community forums. Position the brand as a thought leader in customer advocacy and community building.

Essential Qualifications

• 8+ years of experience in Customer Marketing, Advocacy, or Community Management.
• 5+ years in a fast‑paced SaaS or B2B tech environment.
• 2+ years of direct people management, preferably with remote teams.
• Proven track record translating business objectives into scalable advocacy and community programs.
• Strong storytelling and communication skills, with the ability to craft compelling narratives across multiple channels.
• Experience with third‑party review platforms, community platforms, and advocacy tools.
• High attention to detail and a demonstrated ability to manage complex, cross‑functional projects.
• Comfortable navigating ambiguity, aligning stakeholders, and driving results in a dynamic environment.

Preferred Qualifications

• Experience leading large, distributed teams in a global organization.
• Deep familiarity with AI‑powered content creation, sentiment analysis, and automation platforms.
• Background in data science or analytics, with the ability to build dashboards and derive insights.
• Proficiency in marketing automation tools and community management platforms.
• Experience working with high‑growth startups or scale‑ups, and a proven ability to scale programs rapidly.
• Advanced knowledge of customer journey mapping and lifecycle marketing tactics.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day execution.
• Leadership & Coaching: Talent for developing high‑performing teams and fostering a culture of ownership.
• Data Literacy: Comfortable turning metrics into actionable insights.
• Storytelling: Mastery of narrative frameworks that resonate with diverse audiences.
• Collaboration: Proven ability to work effectively with cross‑functional partners.
• Agility: Thrives in fast‑moving environments and adapts quickly to change.
• Customer‑Centric Mindset: Passion for amplifying customer voices and driving product adoption.
• Innovation: Eagerness to experiment with emerging technologies and new approaches.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As you grow in this role, you will have access to:

• Leadership development programs and mentorship from senior executives.
• Regular hackathons and innovation labs to experiment with new ideas.
• Conferences, workshops, and industry events to expand your network.
• Cross‑functional rotations to broaden your skill set and deepen your understanding of the business.
• Clear career pathways to Director, VP, or Chief Marketing roles.

Work Environment & Culture

• Hybrid work model with flexible remote options.
• Inclusive, collaborative culture that values diverse perspectives.
• Transparent communication and a flat hierarchy that encourages idea sharing.
• Commitment to work‑life balance, with generous paid time off and parental leave.
• Regular team socials, hack days, and community outreach initiatives.

Compensation, Perks & Benefits

• Competitive salary range: $146,000 – $182,500 annually (adjusted for geographic zone).
• 401(k) plan with 50% company match on the first 6% of contributions.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Unlimited paid time off, supplemented by company‑wide Rest & Recharge days.
• Paid parental leave up to 16 weeks for new parents.
• Annual Lifestyle Stipend of $1,000 for wellness and personal growth.
• Home‑office stipend: $550 one‑time setup + $50 monthly internet stipend.
• Full mental health support through a leading provider, including coaching and therapy.
• Life and disability insurance fully paid by brighthush.
• Paid volunteer time (16 hours) and a $100 donation match.
• Pre‑tax commuter benefits, subsidized child/eldercare, discounted pet insurance, and personalized financial wellness support.

Timeline of Impact

We’ve mapped out a clear path to success in your first year:

• Month 1: Complete onboarding, meet key partners, and immerse yourself in brighthush’s advocacy ecosystem.
• Month 3: Own team rituals, deepen product knowledge, and launch your first customer‑facing program.
• Month 6: Drive 2027 priorities, conduct performance reviews, and identify new growth opportunities.
• Month 12: Shape brighthush’s holistic advocacy strategy, influence cross‑functional processes, and present a roadmap for future evolution.

Diversity, Equity & Inclusion

brighthush is proud to be an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive environment where everyone can thrive. We actively recruit individuals with disabilities, veterans, and underrepresented groups in tech. If you require accommodations during the hiring process, please let us know at [email protected].

Ready to Join brighthush?

If you’re ready to lead a world‑class advocacy team, amplify customer voices, and drive measurable business impact, we want to hear from you. Apply today and help us shape the future of customer connection.

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