Senior Manager, Customer Growth & Revenue Optimization – Americas (Remote) at brighthush
About brighthush
brighthush is a trailblazing SaaS platform that empowers mid‑size businesses to transform their human resources operations. By combining cutting‑edge AI, intuitive analytics, and a user‑friendly interface, brighthush enables organizations to manage talent, streamline onboarding, and foster a culture of continuous learning—no matter where their teams are located. With a global footprint and a commitment to innovation, brighthush is redefining what it means to work in a modern, distributed workplace.
Why Join brighthush?
At brighthush, we believe that people are the heart of every successful business. Our culture is built on transparency, collaboration, and a relentless focus on delivering value to our customers. As a Senior Manager of Customer Growth, you will play a pivotal role in scaling our revenue engine, shaping the future of customer success, and driving tangible impact for our clients across the Americas. If you thrive in a fast‑paced, data‑driven environment and want to be part of a company that is reshaping HR technology, we want to hear from you.
Key Responsibilities
- Lead and Mentor a High‑Performing Team: Recruit, coach, and develop a team of account managers who consistently exceed revenue targets and deliver exceptional customer experiences.
- Strategic Revenue Growth: Own the end‑to‑end revenue lifecycle for a portfolio of enterprise accounts, driving upsells, cross‑sell opportunities, and expansion revenue.
- Renewal & Retention Excellence: Design and execute renewal strategies that maximize customer lifetime value while minimizing churn.
- Data‑Driven Decision Making: Leverage Clari, Salesforce, and AI‑powered analytics to forecast pipeline health, identify growth opportunities, and report on key performance metrics.
- Process & Tool Optimization: Continuously refine account management processes, adopt new tools (e.g., Gong Engage, Outreach, LinkedIn Sales Navigator), and ensure best practices are embedded across the team.
- Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Customer Success to align on go‑to‑market strategies, product positioning, and customer advocacy initiatives.
- Thought Leadership: Represent brighthush at industry events, webinars, and client conferences, positioning the company as a thought leader in HR technology and customer growth.
Essential Qualifications
- Minimum of 4 years of SaaS account management experience, with at least 3 years leading account management teams.
- Proven track record of driving revenue growth and managing complex renewal cycles in a high‑growth SaaS environment.
- Deep familiarity with MEDDPICC (Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, Champion, Competition) and its application to enterprise sales.
- Hands‑on experience with Clari, Salesforce, and AI‑driven tools such as ChatGPT, GPT Agents, and Notebook.
- Strong analytical mindset with the ability to translate data into actionable insights.
- Excellent communication, negotiation, and stakeholder management skills.
- Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
Preferred Qualifications
- Experience working with AI‑enhanced sales and customer success platforms.
- Background in the HR technology or broader SaaS industry.
- Proficiency in using Gong Engage, Outreach, and LinkedIn Sales Navigator to drive engagement.
- Demonstrated ability to build and scale high‑performing teams in a remote or hybrid setting.
- Knowledge of global HR compliance and data privacy regulations.
Key Skills & Competencies
- Strategic Thinking & Visionary Leadership
- Revenue Forecasting & Pipeline Management
- Customer Advocacy & Relationship Building
- Data Analysis & KPI Tracking
- Process Improvement & Operational Excellence
- Team Coaching & Talent Development
- Cross‑Functional Collaboration
- Adaptability & Resilience in a Rapidly Evolving Market
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as the industry we serve. As Senior Manager of Customer Growth, you will have the chance to:
- Progress into Director or VP roles within Customer Success, Sales, or Product Management.
- Lead cross‑functional initiatives that shape the future of HR technology.
- Participate in executive‑level strategy sessions and contribute to company‑wide decision making.
- Access to continuous learning resources, including certifications in AI, data analytics, and advanced sales methodologies.
- Mentorship from senior leaders who are passionate about nurturing talent and fostering innovation.
Work Environment & Company Culture
brighthush champions a culture of empowerment, inclusivity, and continuous improvement. Our remote‑first model means you can work from anywhere in the United States, while still enjoying the camaraderie of a global team. We celebrate diversity, encourage open dialogue, and reward creativity. Whether you’re brainstorming new product features or refining customer engagement strategies, you’ll find a supportive environment that values your voice and your growth.
Compensation & Benefits
- Base Salary: USD 127,000 – 160,000 per year, commensurate with experience.
- Performance Bonus: Competitive variable compensation tied to revenue and renewal metrics.
- Equity: Eligible for brighthush stock options as part of the total rewards package.
- 401(k) Matching: 4% company match to help you build long‑term wealth.
- Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
- Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
- Professional Development: Annual budget for conferences, courses, and certifications.
- Remote Work Flexibility: Fully remote role with optional co‑working space stipends.
How to Apply
If you are ready to lead a high‑impact customer growth team, drive revenue excellence, and shape the future of HR technology, we encourage you to apply today. Submit your resume and a brief cover letter outlining your most significant achievements in SaaS account management and team leadership. Join brighthush and help us empower businesses worldwide to thrive in a distributed, AI‑driven world.