Senior Manager, Customer Success Engineering – Championing Enterprise Data Resilience, AI Trust, Sustainable Growth, and Global Customer Success Leadership at brighthush

About brighthush

brighthush is a global pioneer in data protection, cyber‑resilience, and AI governance. With a footprint spanning more than 30 countries, we empower Fortune 500 enterprises, mid‑market leaders, and public sector organizations to secure, understand, and accelerate their data and AI strategies. Our mission is simple yet ambitious: to transform how businesses safeguard their most valuable asset—information—by delivering cutting‑edge protection, actionable insights, and measurable business value.

At brighthush, we thrive on fearless innovation, continuous learning, and an unwavering commitment to delivering impact that matters. Our culture is built on collaboration, integrity, and a relentless focus on results that resonate with customers and stakeholders alike. We celebrate diversity, encourage bold ideas, and reward outcomes that drive real change.

Why This Role Matters

In an era where data breaches, ransomware, and AI‑driven threats are escalating at an unprecedented pace, enterprises need a trusted partner who can translate complex technical solutions into tangible business value. As the Senior Manager, Customer Success Engineering at brighthush, you will be the catalyst that turns technical expertise into strategic advantage for our enterprise customers. You will lead a high‑performing team of Customer Success Engineers (CSEs), guiding them to become trusted advisors who help clients unlock the full potential of the brighthush Data Platform, enhance resilience, accelerate adoption, and drive renewal confidence.

Your blend of visionary leadership and hands‑on execution will ensure every engagement delivers measurable outcomes, deepens long‑term partnerships, and positions brighthush as the go‑to partner for data resilience and AI trust worldwide.

Key Responsibilities

• Team Leadership & Development – Inspire, coach, and mentor a diverse squad of CSEs, including junior managers, to consistently deliver customer‑centric outcomes. Foster a culture of continuous improvement, knowledge sharing, and high engagement.
• Strategic Planning & Execution – Define clear expectations, performance standards, and operating rhythms for onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal readiness. Translate business goals into actionable plans.
• Technical Capability Building – Elevate the team’s expertise across the brighthush Data Platform, disaster recovery, cloud platforms, virtualization, storage, operating systems, and automation. Champion a learning mindset that keeps the team ahead of evolving threats.
• Process & Standardization – Design and refine customer success plans, adoption roadmaps, account scorecards, health checks, quarterly business reviews, resilience reporting, and executive communication templates. Ensure consistency and scalability across all accounts.
• Outcome‑Driven Success Planning – Guide CSEs to translate customer business objectives into co‑signed, measurable success plans with time‑bound value milestones. Align technical initiatives with strategic business outcomes.
• Resilience Champion – Standardize maturity assessments, recoverability validation, recovery simulations, health checks, and gap remediation planning to make resilience a core customer outcome. Advocate for proactive risk mitigation.
• Health & Risk Monitoring – Track customer health, adoption, sentiment, renewal readiness, and expansion indicators across the team’s portfolio. Use data to anticipate challenges and seize opportunities.
• Senior Advisory & Escalation – Serve as the trusted advisor and escalation point for strategic enterprise customers, especially on resilience posture, executive alignment, adoption risk, or renewal risk. Deliver clear, actionable recommendations.
• Cross‑Functional Collaboration – Partner with Sales, Renewals, Technical Account Management, Support, Product, and Professional Services to align customer success engineering activities with account strategy, product roadmap feedback, and revenue priorities.
• Playbook & Enablement – Build repeatable plays, enablement materials, and best practices that accelerate time‑to‑first‑value, broaden adoption, improve retention, and enhance referenceability.
• Continuous Improvement – Drive operational excellence in capacity planning, account coverage, scorecard hygiene, forecasting inputs, and overall efficiency. Leverage metrics to refine processes.
• Business Planning Contribution – Identify growth opportunities, influence account strategy, support expansion motions, and align team performance with retention and revenue goals.
• Focus on Advisory Outcomes – Keep the team centered on advisory, adoption, resilience, and value realization while routing break‑fix issues, hands‑on technical operations, commercial negotiations, and renewal quoting to the appropriate teams.

Essential Qualifications

• 8+ years of customer‑facing technical experience in enterprise IT, SaaS, data protection, backup & recovery, cloud, infrastructure, technical consulting, pre‑sales engineering, technical account management, solutions architecture, or related fields.
• 3+ years of people leadership experience managing technical professionals, including CSEs, technical account managers, solutions engineers, or similar roles.
• Proven ability to lead teams through ambiguity, shifting priorities, and complex customer situations.
• Deep understanding of brighthush solutions or comparable data protection, backup, recovery, cyber resilience, and enterprise infrastructure technologies.
• Experience building and scaling customer success practices: onboarding, success planning, adoption motions, health scoring, executive business reviews, renewal readiness, and risk mitigation.
• Strong technical acumen across virtualization, storage, operating systems, cloud platforms, scripting or automation, and disaster recovery best practices.
• Ability to engage executive stakeholders (CIO, CISO, VP, director) with clear recommendations tied to business value, risk, and outcomes.
• Excellent cross‑functional collaboration skills with Sales, Renewals, Product, Support, Professional Services, and Technical Account Management.
• Data‑driven leadership style, using metrics, customer health signals, and operational insights to improve team execution.
• Exceptional communication, coaching, stakeholder management, and conflict resolution skills.
• Ability to build scalable processes without losing sight of high‑touch customer needs.

Preferred Qualifications

• brighthush certification (or willingness to complete within an agreed timeframe after hire).
• Industry certifications such as brighthush Solutions Architect, brighthush Administrator, brighthush Solutions Architect Expert, or similar cloud and infrastructure credentials.

Skills & Competencies

• Strategic Thinking & Execution
• Customer‑Centric Leadership
• Technical Expertise & Continuous Learning
• Data‑Driven Decision Making
• Executive Presence & Influence
• Collaboration & Partnership Building
• Change Management & Agility
• Mentorship & Talent Development
• Resilience & Stress Management

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the technology landscape. As Senior Manager, you will:

• Lead cross‑functional initiatives that shape product strategy and customer experience.
• Gain exposure to executive leadership and high‑impact decision making.
• Participate in global leadership development programs and mentorship circles.
• Access a robust learning ecosystem, including technical certifications, leadership workshops, and industry conferences.
• Be positioned for advancement to Director of Customer Success Engineering, VP of Customer Success, or other senior roles.

Work Environment & Culture at brighthush

Our culture is built on four pillars: Innovation, Collaboration, Integrity, and Impact. We celebrate diverse perspectives, encourage bold ideas, and reward results that matter to our customers. You will thrive in a flexible, inclusive environment that supports remote work, flexible hours, and a healthy work‑life balance. Our teams are empowered to experiment, learn from failures, and iterate quickly.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Competitive base salary and performance‑based bonuses.
• Comprehensive health, dental, and vision plans.
• Company‑sponsored retirement savings plan with matching contributions.
• Life insurance and accidental coverage.
• Generous paid time off: 30 vacation days per year plus company‑wide “brighthush Days” dedicated to rest, wellbeing, and self‑care.
• Wellbeing & mental health support through an Employee Assistance Program.
• Paid volunteer time each year through the brighthush Cares program.
• Professional development budget and access to industry certifications.
• Flexible work arrangements and a modern, collaborative workspace.

How to Apply

If you are passionate about driving customer success, building high‑performing teams, and shaping the future of data resilience, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. Our hiring team will review your application and reach out to schedule a conversation.

Closing Statement

Join brighthush and become part of a mission‑driven organization that is redefining how enterprises protect and trust their data and AI. Your expertise will help customers achieve measurable resilience, unlock new growth opportunities, and secure their digital future. Apply today and help us go fearlessly forward together.

brighthush is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status, or any other classification protected by law. All information will be kept confidential.