Senior Manager, Customer Success – Healthcare Cybersecurity & OT/IT Convergence – Leading Patient Safety, Digital Health Innovation, and Regulatory Excellence at brighthush

About brighthush

brighthush is at the forefront of a seismic shift in healthcare technology. In an era where medical devices, electronic health records, and clinical workflows are increasingly interconnected, the risk landscape has expanded dramatically. Our AI‑driven platform unifies operational technology (OT) and information technology (IT) across hospitals, academic medical centers, and integrated delivery networks, delivering real‑time visibility, automated remediation, and actionable insights that keep patient care uninterrupted. By marrying cutting‑edge threat intelligence with deep clinical domain knowledge, we empower our customers to achieve compliance, reduce risk, and maintain the highest standards of patient safety.

Our mission is simple yet profound: protect the lifelines of modern medicine. Whether it’s safeguarding imaging equipment, monitoring critical care devices, or securing laboratory instruments, brighthush provides the tools and expertise that allow healthcare organizations to focus on what matters most—delivering exceptional care to patients.

Why This Role Matters

As the Senior Manager, Customer Success for Healthcare Cybersecurity & OT/IT Convergence, you will be the linchpin that transforms complex security challenges into tangible, measurable outcomes for our healthcare partners. Your strategic vision, technical acumen, and leadership will directly influence patient safety, regulatory compliance, and the financial health of the organizations we serve. You will shape the future of medical device protection and help define industry best practices.

Role Overview

In this high‑impact position, you will own a portfolio of healthcare customers, guiding them from onboarding through expansion while ensuring they extract maximum value from the brighthush platform. You will act as the strategic bridge between our technical teams and clinical stakeholders, translating complex compliance requirements into actionable success plans. Your leadership will drive adoption, retention, and expansion across hospital systems, imaging centers, and clinical laboratories.

Key Responsibilities

• Portfolio Leadership & Growth: Own regional ARR planning, set quarterly targets, and align resources to customer maturity, network complexity, and regulatory timelines. Conduct cadence reviews, identify early retention risks, and implement proactive mitigation strategies.
• Strategic Engagement & Storytelling: Standardize healthcare‑specific Executive Business Review (EBR) narratives that highlight segmentation velocity, device inventory completeness, and incident response readiness. Partner with customers on FDA cybersecurity compliance storytelling and HIPAA/HITECH audit readiness.
• Risk Playbook Development: Chair recurring risk reviews focused on critical device vulnerabilities, unmanaged endpoint exposure, and segmentation gaps. Coordinate cross‑functional mitigations with biomedical, IT, and security teams.
• Network Design & Standards: Operationalize healthcare network design reviews and security standards across the portfolio. Define best practices for DICOM/HL7 protocol visibility, clinical VLAN segmentation, NAC enforcement, and medical device inventory governance. Scale reusable patterns that accelerate time‑to‑value for multi‑site hospital systems.
• Voice of Customer & Feedback Loops: Run regional Voice of Customer cadences focused on healthcare‑specific use cases. Aggregate clinical IT and biomedical requests into prioritized asks (e.g., remote maintenance security, OT/IT convergence visibility, wireless medical device monitoring). Coordinate beta engagements and close feedback loops with Product and clinical advisory boards.
• Enablement & Training: Build proficiency baselines on medical device types (imaging, monitoring, therapeutic, lab), clinical communication protocols (HL7, DICOM, IEEE 11073, BACnet, Modbus), and healthcare compliance frameworks (IEC 80001, NIST CSF for Healthcare, HIPAA Security Rule). Ensure expert coverage for complex architectures and incident response scenarios.
• Onboarding & Playbooks: Own healthcare onboarding standards and playbooks. Define discovery workflows for multi‑facility deployments, clinical network assessments, and medical device inventory projects. Measure adoption of best practices across segmentation, patching, and incident coordination.
• Vertical Framework Scaling: Tailor strategies for different customer profiles (academic medical centers vs. community hospitals vs. integrated delivery networks) and regulatory contexts (FDA pre‑market requirements, state healthcare data breach laws, CMS security standards).
• Product Advocacy: Drive customer‑to‑product feedback loops. Maintain relationships with healthcare advisory boards and clinical IT leaders; advocate for product enhancements around medical device discovery, clinical protocol monitoring, and healthcare‑specific compliance reporting.
• Ethical Decision‑Making: Model ethical decision‑making on healthcare security trade‑offs (balancing security hardening against clinical operational continuity). Hold team accountable to balanced customer outcomes and organizational targets.
• Learning Culture: Run retrospectives on customer implementations, institutionalize playbooks for common healthcare scenarios (device compromise, network anomalies, remote access hardening), and build skills roadmaps for Technical CSMs working in healthcare environments.

Essential Qualifications

• 10+ years in Customer Success, Account Management, Solutions Engineering, or Consulting within B2B SaaS or enterprise cybersecurity, with 5+ years focused on healthcare IT, medical device security, or clinical network environments.
• Proven track record managing technical portfolios and leading teams in healthcare cybersecurity, OT/IT convergence, or medical device security.
• Deep understanding of healthcare network infrastructure (clinical VLANs, medical device protocols, segmentation, remote access for biomedical vendors).
• Demonstrated fluency with healthcare communication protocols (DICOM, HL7/FHIR, IEEE 11073, BACnet, Modbus) and ability to translate protocol security implications to clinical stakeholders.
• Strong knowledge of healthcare compliance frameworks (HIPAA, HITECH, FDA cybersecurity pre‑market/post‑market guidance, IEC 80001, NIST CSF for Healthcare).
• Exceptional ability to manage relationships across technical and clinical stakeholders (biomedical engineers, clinical IT directors, compliance officers, hospital security teams).
• Track record of managing large, complex healthcare customer implementations (multi‑site systems, high‑touch deployments, regulatory audits).
• Bachelor’s degree in IT, Computer Science, Healthcare IT, Biomedical Engineering, or related discipline (required); advanced degree or equivalent healthcare security experience preferred.

Preferred Attributes

• Experience with healthcare‑specific cybersecurity or visibility platforms (brighthush).
• Experience working with biomedical engineering teams or clinical IT leadership on device security and network architecture projects.
• Familiarity with healthcare incident response workflows and coordination across clinical, IT, and security operations teams.
• Knowledge of hospital architecture standards (e.g., brighthush guidelines for clinical IT security).
• Strategic systems thinker who excels at translating clinical and compliance complexity into scalable operational frameworks.
• Exceptional communication skills with ability to present security concepts to non‑technical clinical leaders and executive stakeholders.
• Data‑driven decision‑maker with strong portfolio analytics and KPI design experience.
• Empathetic leader committed to developing Technical CSMs and building team capability in healthcare‑specific domains.

Skills & Competencies

• Leadership & Team Management: Inspire, coach, and develop high‑performing teams.
• Strategic Planning: Translate business goals into actionable customer success roadmaps.
• Technical Acumen: Deep knowledge of OT/IT convergence, medical device protocols, and network segmentation.
• Compliance Expertise: Navigate HIPAA, HITECH, FDA, and NIST frameworks with confidence.
• Stakeholder Management: Build trust with clinical, IT, and executive audiences.
• Analytical Thinking: Use data to drive decisions, forecast trends, and measure impact.
• Communication: Articulate complex security concepts in clear, concise language.
• Problem‑Solving: Troubleshoot multi‑layered security incidents and operational challenges.

Career Growth & Learning Opportunities

At brighthush, professional growth is a partnership. As Senior Manager, you will:

• Lead cross‑functional initiatives that shape the future of healthcare cybersecurity.
• Mentor and coach Technical CSMs, fostering a culture of continuous learning.
• Participate in executive‑level strategy sessions, influencing product direction and market positioning.
• Access industry‑leading training programs, certifications (CISSP, CISM, or healthcare‑specific credentials), and conference sponsorships.
• Opportunity to transition into senior leadership roles such as Director of Customer Success, VP of Customer Experience, or Chief Customer Officer.

Work Environment & Culture

Our culture is built on trust, flexibility, and a relentless focus on patient safety. brighthush offers:

• Distributed work model with flexible remote options and optional in‑office collaboration.
• Inclusive environment that celebrates diverse perspectives and promotes belonging.
• Transparent communication channels, from weekly town halls to open‑door leadership forums.
• Commitment to work‑life balance, with generous vacation, family leave, and mental health resources.
• Community engagement initiatives, including volunteer days and partnerships with local health organizations.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary range of $158,000 – $208,750, with variable incentive compensation tied to performance.
• Equity options to share in the company’s growth.
• Comprehensive health plans, including medical, dental, and vision coverage.
• Flexible spending accounts, 401(k) plan with company match, and employee stock purchase program.
• Paid time off, flexible time‑away policies, and family leave programs.
• Professional development budget, wellness programs, and access to cutting‑edge tools.

How to Apply

If you’re ready to lead the next wave of healthcare cybersecurity innovation, we encourage you to apply. Join brighthush and help protect the lives that depend on the systems we secure.

Apply for this job

Apply for this job

Apply for this job