Senior Customer Experience Specialist – Global FinTech Support (Americas) at brighthush

About brighthush and the FinTech Revolution

At brighthush, we are not just a company; we are a movement that is reshaping the way people interact with financial markets. Since our inception in the mid‑1990s, we have pioneered the delivery of real‑time exchange rate data, breaking barriers for traders, investors, and everyday consumers worldwide. Today, brighthush stands as a global leader in online trading, offering a suite of sophisticated tools that empower millions of users to make informed decisions, manage risk, and seize opportunities in real time.

Our mission is simple yet profound: to democratize access to financial markets through technology, transparency, and an unwavering commitment to customer excellence. We believe that every interaction with our platform should be seamless, secure, and empowering. That belief drives our culture, our products, and the people who join us.

Why Join brighthush?

• Shape the Future of FinTech: Your work will directly influence how traders around the globe experience our platform, helping us innovate and stay ahead of market trends.
• Global Impact, Local Presence: While our operations span continents—from Toronto to Krakow, Tokyo to Singapore—you will be part of a worldwide team that values diverse perspectives and local expertise.
• Culture of Integrity and Excellence: At brighthush, we celebrate honesty, accountability, and continuous improvement. Our award‑winning reputation is built on the dedication of our people.
• Career Growth and Learning: We invest heavily in professional development, offering mentorship, training programs, and the opportunity to work on cross‑functional projects that broaden your skill set.
• Competitive Compensation and Perks: We recognize the value of our talent and reward it with a comprehensive benefits package, flexible work arrangements, and a supportive environment that nurtures work‑life balance.

Role Overview

As a Senior Customer Experience Specialist, you will be the frontline champion for our clients in the Americas. In this fully remote, independent contractor role, you will collaborate with a global team to ensure that every client interaction is handled with professionalism, empathy, and efficiency. Your responsibilities will include managing account openings, processing funding requests, troubleshooting platform issues, and maintaining meticulous documentation—all while upholding the highest standards of compliance and risk management.

Key Responsibilities

• Provide expert guidance to clients across multiple channels—live chat, phone, email, and digital platforms—about brighthush’s product suite and how to leverage it for their trading goals.
• Diagnose and resolve technical or procedural queries related to platform access, trading tools, and account processes, ensuring a smooth and positive customer journey.
• Maintain an in‑depth, up‑to‑date knowledge of all brighthush products and services, staying current with new releases, policy changes, and regulatory updates.
• Utilize CRM tools such as Salesforce to manage and resolve standard cases, documenting every interaction to create a clear audit trail and support continuous improvement.
• Adhere to operational workflows and regulatory standards, proactively identifying and mitigating risk to protect both the client and the organization.
• Participate in regular operational briefings, training sessions, and knowledge transfer workshops to stay aligned with product updates and best practices.
• Cultivate positive client relationships through a can‑do attitude, proactive communication, and a genuine willingness to help—turning every interaction into an opportunity to build trust.

Essential Qualifications

• Proven experience in client‑facing roles, preferably within the financial services or technology sectors.
• Active business registration in your country of residence, or a clear plan to establish one, enabling you to operate as an independent contractor.
• Fluency in English, with strong written and verbal communication skills.
• Native or fluent proficiency in at least one of the following languages: Spanish, French, or Portuguese.
• Excellent interpersonal skills, a positive attitude, and a passion for delivering outstanding customer service.
• Strong analytical mindset and a desire to continuously learn about product and service changes.

Preferred Qualifications

• Experience with modern customer support infrastructure and ticketing platforms such as Salesforce or Zendesk.
• Background in trading, financial markets, or handling trading‑related client inquiries.
• Flexibility to cover weekends and holidays on a rotational basis, ensuring 24/7 support for our global clientele.

Skills & Competencies

• Customer‑Centric Mindset: Ability to empathize with clients and anticipate their needs.
• Technical Proficiency: Comfortable navigating complex platforms and troubleshooting technical issues.
• Communication Excellence: Clear, concise, and persuasive communication across multiple channels.
• Problem‑Solving: Strong analytical skills to diagnose issues and implement effective solutions.
• Compliance Awareness: Understanding of regulatory requirements and risk mitigation strategies.
• Adaptability: Thrives in a fast‑moving environment, quickly learning new tools and processes.

Career Growth & Learning Opportunities

At brighthush, your professional journey is as dynamic as the markets we serve. As a Senior Customer Experience Specialist, you will:

• Advance to leadership roles within the Client Experience Team, such as Team Lead or Manager, overseeing larger client portfolios and mentoring junior staff.
• Transition into product management or operations roles, leveraging your deep understanding of client needs to shape future product features.
• Participate in cross‑functional projects that span technology, compliance, and marketing, broadening your skill set and industry knowledge.
• Access to continuous learning resources, including online courses, certifications, and industry conferences, ensuring you stay at the forefront of FinTech innovation.

Work Environment & Culture at brighthush

Our culture is built on four pillars: Integrity, Innovation, Inclusion, and Impact. We celebrate diversity, encourage open dialogue, and foster an environment where every voice is heard. As a remote team, we rely on cutting‑edge collaboration tools, regular virtual meet‑ups, and a flexible schedule that respects your personal commitments.

We value work‑life balance and provide:

• Flexible working hours to accommodate different time zones and personal schedules.
• Access to a virtual wellness program, including mindfulness sessions and fitness challenges.
• Regular team‑building activities, both virtual and in‑person when possible.
• A culture of recognition—your achievements will be celebrated through peer shout‑outs, spot bonuses, and annual awards.

Compensation, Perks, and Benefits

As an independent contractor, you will receive a competitive hourly rate that reflects your expertise and the value you bring to brighthush. In addition to base compensation, we offer:

• Performance‑based bonuses tied to customer satisfaction metrics and operational efficiency.
• Health and wellness stipend to support your physical and mental well‑being.
• Access to a digital learning platform with courses on FinTech, customer service excellence, and leadership.
• Annual stipend for home office equipment to ensure you have the best tools for remote work.
• Participation in our global employee referral program, rewarding you for bringing talented peers into the brighthush family.

How to Apply

We encourage you to apply even if you feel you may not meet every single qualification. At brighthush, we value potential, passion, and the unique perspectives you bring. If you are ready to make a tangible impact on the FinTech landscape and grow alongside a world‑class team, we would love to hear from you.

To apply, simply click the button below and submit your resume and cover letter. Our recruitment team will review your application and reach out to schedule a conversation.

Apply to brighthush Today

Our Commitment to Diversity and Inclusion

brighthush is proud to be an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive environment where every employee can thrive. If you require accommodations during the recruitment process, please let us know, and we will work with you to provide a seamless experience.

Final Thoughts

Join brighthush and become part of a forward‑thinking, customer‑centric organization that is redefining the future of online trading. Your expertise will help shape the experience of millions of traders worldwide, while you grow your career in a supportive, innovative, and globally connected environment.

We look forward to welcoming you to the brighthush family.