Senior Manager – DME Customer Order Operations & Revenue Cycle Leadership: Championing Operational Excellence, Revenue Optimization, and Patient‑Centric Innovation in Cardiac Wearable Technology at brighthush

About brighthush

brighthush is a trailblazer at the intersection of clinical expertise and cutting‑edge wearable technology. Our portfolio spans implantable defibrillators, remote monitoring sensors, and a suite of cardiac devices that empower clinicians, payors, and patients to act with unprecedented speed and precision. By marrying data science with patient‑centric design, we translate raw insights into tangible improvements in outcomes, ensuring every heartbeat is met with the highest standard of care.

Founded on a mission to democratize cardiac health, brighthush has grown from a small startup to a rapidly scaling, mission‑driven organization that thrives on collaboration, curiosity, and a relentless commitment to quality. Our inclusive culture encourages every team member to grow, learn, and make a measurable impact on patient outcomes worldwide.

Why brighthush?

Joining brighthush means becoming part of a team that is reshaping the future of cardiac care. You’ll partner with world‑class clinicians, data scientists, regulatory experts, and business leaders to bring breakthrough products to market faster and more efficiently. Our culture is built on transparency, continuous learning, and a shared commitment to excellence—values that translate into real, measurable outcomes for patients, providers, and payors alike.

Role Overview

The Senior Manager – DME Customer Order Operations & Revenue Cycle Leadership is a pivotal role that blends strategic vision with hands‑on leadership. You will spearhead the day‑to‑day execution of brighthush’s Order Processing function, guiding a network of Customer Order Specialists and COS managers to deliver flawless service. By partnering closely with Revenue Cycle leadership, you will shape initiatives that streamline workflows, scale operations, and elevate the customer and patient experience.

As a leader of leaders, you will cultivate a high‑performing team, champion continuous improvement, and serve as the key escalation point for complex operational challenges. Your influence will extend across sales, clinical, finance, and regulatory teams, ensuring that brighthush’s order processing remains agile, compliant, and customer‑centric.

Key Responsibilities

• Team Leadership & Development – Lead, coach, and mentor a diverse group of Customer Order Managers, fostering a culture of accountability, engagement, and professional growth. Implement regular one‑on‑ones, performance reviews, and career‑pathing conversations.
• Strategic Execution – Partner with Revenue Cycle leadership to design and implement benefit verification automation, AI roadmaps, and process redesign initiatives that drive productivity and cost efficiency. Own the end‑to‑end strategy for benefit verification and order intake.
• Operational Oversight – Establish operating rhythms, performance standards, and KPIs (e.g., cost per order, cost per dispatch, benefit verification accuracy) to ensure consistent, high‑quality service delivery. Use data dashboards to monitor real‑time performance.
• Cross‑Functional Collaboration – Work closely with sales, clinical, finance, and regulatory stakeholders to resolve complex issues, remove barriers, and align processes across the organization. Serve as the bridge between operational teams and executive leadership.
• Change Management – Anticipate payer, regulatory, and market shifts; translate external changes into actionable internal roadmaps with clear owners and timelines. Lead change‑management initiatives to ensure smooth adoption.
• Financial Impact Analysis – Partner with Finance and RCM Analytics to quantify the downstream financial benefits of benefit verification initiatives, reporting results to senior leadership on a monthly basis. Translate operational improvements into financial metrics.
• Talent Pipeline Development – Evaluate leadership effectiveness, provide coaching, and create development plans that build a robust pipeline of future leaders. Identify high‑potential talent and design succession plans.
• Performance Management – Conduct performance reviews, set goals, and provide constructive feedback to regional COS leaders and their teams. Align individual goals with organizational objectives.
• Operational Excellence – Drive continuous improvement projects that enhance unit economics, reduce non‑value‑added work, and elevate customer satisfaction. Champion Lean Six Sigma initiatives and process mapping.
• On‑Call & Coverage – Participate in on‑call rotations and off‑hour coverage as needed, ensuring 24/7 operational resilience. Maintain a robust escalation matrix.
• Compliance & Confidentiality – Uphold the highest standards of data privacy and confidentiality, adhering to all regulatory and internal policies. Ensure compliance with HIPAA, GDPR, and other relevant frameworks.

Essential Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or a related field (or equivalent experience).
• Minimum of 5 years managing Revenue Cycle functions, with at least 7 years of overall Revenue Cycle experience.
• Proven track record of leading high‑performing teams in a fast‑paced, regulated environment.
• Exceptional analytical, organizational, and prioritization skills, with a keen eye for detail.
• Advanced proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and Adobe Acrobat.
• Strong written and verbal communication skills, including advanced grammar and presentation abilities.
• Experience with benefit verification, order intake, and HCPCS/ICD‑10 coding is highly desirable.
• Familiarity with government and commercial payer programs, especially within the cardiac DME space.
• Experience managing wearable cardiac devices such as Cardioverter Defibrillators is a plus.

Preferred Qualifications

• Master’s degree in Business Administration, Healthcare Management, or a related discipline.
• 3+ years of experience leading management‑level teams.
• Deep understanding of Medicare policy changes, managed care contracting, and payer portal integrations.
• Demonstrated success in implementing AI or automation solutions within a revenue cycle context.
• Experience in a regulated FDA environment and familiarity with compliance frameworks.

Skills & Competencies

• Leadership & Influence – Ability to inspire, coach, and influence cross‑functional teams at all levels.
• Strategic Thinking – Translate complex market dynamics into actionable internal strategies.
• Customer Focus – Deliver exceptional service to patients, providers, and payors, exceeding expectations at every touchpoint.
• Innovation & Problem Solving – Generate creative solutions to operational challenges and drive continuous improvement.
• Emotional Intelligence – Navigate high‑pressure situations with empathy, resilience, and clear communication.
• Data‑Driven Decision Making – Leverage metrics and analytics to guide decisions and measure impact.
• Adaptability – Thrive in a dynamic environment, quickly pivoting to meet evolving priorities.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As Senior Manager, you will:

• Gain exposure to executive leadership and strategic initiatives that shape the future of cardiac care.
• Lead cross‑functional projects that span revenue cycle, clinical operations, and technology, broadening your skill set.
• Participate in leadership development programs, mentorship, and continuous learning workshops.
• Position yourself for advancement to Director or VP roles within Revenue Cycle, Operations, or Product Management.
• Contribute to industry thought leadership through conferences, publications, and regulatory committees.

Work Environment & Company Culture

brighthush offers a remote, fast‑paced work environment that values flexibility, collaboration, and innovation. Our culture is built on:

• Inclusivity – A diverse workforce that celebrates different perspectives and backgrounds.
• Transparency – Open communication channels and data‑driven decision making.
• Collaboration – Cross‑functional teams that work together to solve complex problems.
• Continuous Learning – Access to training, certifications, and knowledge sharing sessions.
• Work‑Life Balance – Flexible schedules, generous paid time off, and wellness programs.

Compensation, Perks & Benefits

While the exact compensation package will be tailored to your experience and qualifications, brighthush offers a competitive salary range that reflects the high impact of this role. In addition to base pay, you can expect:

• Performance‑based bonuses tied to operational and financial metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Unlimited paid time off and flexible working arrangements.
• Professional development stipend and tuition reimbursement.
• Employee wellness program, including mental health resources and fitness subsidies.
• Access to cutting‑edge technology and tools to support remote work.

How to Apply

Ready to lead the next wave of operational excellence at brighthush? Submit your resume and a brief cover letter outlining why you’re the ideal candidate for this role. We’re excited to learn how your experience and passion align with our mission to transform cardiac care worldwide.

Apply now and join a team that is dedicated to making a difference—one heartbeat at a time.