Senior Customer Success Manager – Remote – Lead Retention, Adoption, and Revenue Expansion for AI‑Powered Revenue Orchestration Platform at brighthush
About brighthush
brighthush is a pioneering force in the revenue operations arena, delivering an industry‑leading Revenue Orchestration Platform that harnesses purpose‑built artificial intelligence to help sales, marketing, and customer success teams prioritize the actions that matter most. Since our founding in 2011, we have grown from a small startup to a vibrant community of 501‑1,000 employees, headquartered in Atlanta, Georgia, and serving thousands of customers worldwide. Our mission is simple yet powerful: empower organizations to unlock predictable revenue growth by turning data into actionable insights and aligning every stakeholder around a single source of truth. We are not just a software company; we are a partner in our customers’ success, driving measurable impact across the entire revenue engine.
Why Join brighthush?
At brighthush, you’ll be part of a high‑velocity, growth‑oriented culture that values curiosity, collaboration, and continuous learning. We champion a remote‑first mindset, giving you the flexibility to work from anywhere in the United States while staying connected to a global team of innovators. Our people thrive in an environment where they can experiment, iterate, and see the direct impact of their work on customers’ success. We celebrate wins, learn from failures, and continuously iterate on our processes, ensuring that every team member feels empowered to shape the future of revenue operations.
Role Overview
As a Senior Customer Success Manager at brighthush, you will own the end‑to‑end customer journey for a portfolio of high‑value accounts. Your mission is to ensure that every customer realizes measurable value from our Predictive Revenue System, driving retention, adoption, and net revenue expansion. You will leverage AI‑surfaced customer health signals, product usage data, and engagement scoring to prioritize proactive outreach, lead strategic business reviews, and collaborate cross‑functionally to resolve challenges and uncover expansion opportunities. Your work will directly influence the growth trajectory of our customers and, by extension, the success of brighthush.
Key Responsibilities
- Retention & Expansion Leadership – Own the retention, adoption, and net revenue expansion metrics for a defined book of business, translating each customer’s goals into a clear, actionable plan that aligns with brighthush’s platform capabilities.
- Data‑Driven Prioritization – Use AI‑surfaced customer health signals, product usage analytics, and engagement scoring to identify high‑impact accounts and moments, acting first on the opportunities that will deliver the greatest value.
- Strategic Business Reviews – Conduct executive‑level business reviews with customer stakeholders, connecting platform usage to tangible revenue outcomes, ROI, and strategic objectives.
- Expansion Partnerships – Partner with Account Management to identify and drive expansion opportunities grounded in demonstrated value, ensuring a seamless handoff and shared success metrics.
- Customer Advocacy – Serve as the voice of the customer across brighthush, bringing structured product feedback to Product and Engineering, and coordinating internal resources to resolve challenges and accelerate adoption.
- Enablement & Guidance – Drive adoption through tailored enablement, onboarding support, and ongoing strategic guidance that keeps customers progressing toward their goals.
- Cross‑Functional Collaboration – Work closely with Sales, Product, Engineering, and Marketing to align on customer success initiatives, share insights, and influence product roadmap decisions.
- Metrics & Reporting – Build and maintain dashboards that track key success metrics, forecast churn risk, and highlight expansion opportunities, ensuring data transparency across the organization.
Essential Qualifications
- Experience – Minimum 5 years of experience in Customer Success, Account Management, or a post‑sale role within a B2B SaaS environment, with direct ownership of retention and expansion outcomes.
- Track Record – Proven ability to manage a book of business and consistently meet or exceed retention and net revenue expansion targets.
- Analytical Mindset – Comfort working with product usage data, customer health signals, and engagement analytics to prioritize action and drive decisions.
- Executive Presence – Ability to run business reviews, build trusted relationships, and influence senior customer stakeholders.
- Communication Skills – Excellent written and verbal communication skills, with the ability to translate platform capabilities into business outcomes that resonate with leadership.
- Industry Knowledge – Experience with sales engagement, revenue intelligence, or revenue operations platforms (e.g., Salesloft, Clari, Gong, Outreach, or adjacent tools).
- AI‑Driven Insight – Familiarity with AI‑driven customer health scoring, engagement analytics, or predictive churn signals to manage a book of business.
- Collaboration – Experience partnering closely with Account Management on expansion in a shared‑account model.
Preferred Qualifications
- High‑Growth SaaS Experience – Background in a high‑growth SaaS company that has scaled from 10 to 1,000+ customers.
- Cross‑Functional Leadership – Experience leading cross‑functional initiatives that influence product roadmap and go‑to‑market strategy.
- Revenue Operations Frameworks – Knowledge of revenue operations frameworks such as Revenue Enablement, Revenue Intelligence, and Revenue Orchestration.
- Data Visualization – Proficiency in data visualization tools (e.g., Tableau, Looker) and CRM platforms (e.g., Salesforce, HubSpot).
- Project Management – Strong project management skills, with a history of delivering complex initiatives on time and within scope.
Skills & Competencies
- Customer‑Centric Mindset – Deep empathy for customer challenges and a relentless drive to deliver value.
- Strategic Thinking – Ability to see the big picture, align customer goals with brighthush’s platform, and craft long‑term success plans.
- Data Fluency – Comfortable turning raw data into actionable insights and storytelling.
- Influence & Negotiation – Skilled at building consensus across internal teams and external stakeholders.
- Adaptability – Thrive in a fast‑moving, evolving environment where priorities shift quickly.
- Collaboration – Strong teamwork skills, with a history of partnering effectively with Sales, Product, Engineering, and Marketing.
Career Growth & Learning Opportunities
At brighthush, we believe that your professional development is as important as the work you do. As a Senior Customer Success Manager, you will have access to a wealth of growth and learning resources, including:
- Mentorship from senior leaders in Customer Success, Product, and Engineering.
- Regular training on the latest AI and revenue operations trends, delivered by industry experts.
- Opportunities to lead cross‑functional projects that shape the future of our platform.
- Clear career pathways to Director of Customer Success, Head of Customer Experience, or Product Management roles.
- Annual learning stipend to attend conferences, workshops, or pursue certifications.
Work Environment & Culture
brighthush’s culture is built on transparency, accountability, and a shared commitment to customer success. We celebrate wins, learn from failures, and continuously iterate on our processes. As a remote‑first organization, we provide:
- Flexible work hours that accommodate time zones across the United States.
- Fully equipped home office stipend to ensure you have the tools you need.
- Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.
- Inclusive and diverse workplace where every voice is heard.
Compensation & Benefits
While specific figures vary based on experience, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates for senior Customer Success roles.
- Performance‑based bonus tied to retention, expansion, and customer satisfaction metrics.
- Equity options to share in the company’s long‑term success.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Unlimited paid time off and a generous parental leave policy.
- Wellness stipend and mental health resources.
Ready to Make an Impact?
If you are a seasoned Customer Success professional who thrives on data‑driven decision making, enjoys building strategic relationships, and is passionate about helping customers achieve measurable revenue growth, we want to hear from you. Join brighthush and be part of a team that is redefining how businesses orchestrate revenue in the age of AI. Your expertise will shape the future of our platform, drive customer success, and accelerate the growth of our organization.