Senior Manager of Operations

Leading a multi-team organization within Customer Success & Operations, the full-time Senior Manager of Operations will manage Operations Managers to ensure the accurate and compliant execution of money movement flows while driving operational excellence and continuous improvement in a remote environment. Key responsibilities Coach and develop leadership across multiple Operations Managers, establishing performance standards and accountability Drive vision and strategic alignment by translating company strategy into departmental goals for money movement processes Maintain operational excellence by monitoring key performance metrics and utilizing data-driven insights to enhance throughput Required qualifications 4+ years of operational management experience in financial services, fintech, or retirement services, with 2+ years managing other leaders Deep understanding of money movement processes and risk controls in a regulated environment Proven track record of developing high-performing operational teams and managing performance effectively Exceptional ability to partner with cross-functional leadership to align on shared goals Experience in designing and implementing operational improvements and leading teams through change Experience: 7 years required