Senior Manager, Technical Account Management

Summary/Objective This position will report within the Account Management Team and will be the liaison between clients and internal teams at Paymentus. The Senior Manager, Technical Account Management will lead a dedicated team of Technical Managers and Account Operations Managers. This position will manage and support client operational and technical needs of our clients. They will be the escalated contact on any impacting issue for their clients after a case has been reported to Customer Care or Product Support Operations. Essential Functions/ Responsibilities - Serves as escalation contact for clients on any impacting operational issue in their portfolio. - Lead a team of Technical Account Managers and Account Operations Managers - Manage communication on any impacting client operational issues - Learn and understand client setup, infrastructure and the connectivity with Paymentus. (API setup, SFTP, file format, features, custom design, etc…) - Partner with Implementations, Product Support, Customer Care and Operations teams as needed to troubleshoot incidents and provide regular updates to bank channel partner/ client until an issue is resolved - In partnership with other Account Management Leader’s ensure client escalated incidents and customer requests (CRs)