Senior Medical Virtual Assistant – Expert Insurance Verification & Prior Authorization Specialist for Remote Physical Therapy Practice at brighthush

Welcome to brighthush – Where Innovation Meets Compassion

At brighthush, we are redefining the future of physical therapy and holistic wellness. Our mission is simple yet powerful: empower patients to reclaim their health through personalized, evidence‑based care that eliminates unnecessary interventions. From non‑invasive treatments to cutting‑edge rehabilitation protocols, we provide a continuum of services that keep patients moving, thriving, and pain‑free. As we expand into a full‑service wellness center, we’re building a culture that values precision, accountability, and lifelong learning. If you’re passionate about making a tangible difference in people’s lives while mastering the intricacies of healthcare operations, brighthush is the place for you.

Why Your Expertise Matters at brighthush

Our remote‑first model means you can work from anywhere while staying connected to a vibrant, collaborative team. As a Medical Virtual Assistant, you’ll be the linchpin that keeps our insurance processes running smoothly, ensuring our clinicians can focus on delivering transformative care. Your meticulous attention to detail, analytical mindset, and proactive communication will directly impact patient satisfaction, revenue integrity, and overall practice efficiency.

Key Responsibilities – Your Day‑to‑Day Impact

• Insurance Verification & Benefits Analysis:
  • Conduct thorough eligibility checks for every patient before appointments.
  • Interpret copay structures, deductibles, and coverage nuances to provide accurate cost estimates.
  • Maintain up‑to‑date insurance data in the EMR, ensuring no discrepancies.
  • Validate insurance IDs and provider numbers, preventing billing errors.
• Prior Authorization Management:
  • Secure and track authorizations for all therapy services and procedures.
  • Engage directly with insurers via phone, email, and payer portals.
  • Document status updates, denials, and appeals in a clear, organized manner.
  • Monitor expiration dates and proactively renew or re‑authorize as needed.
• Insurance Coordination & Claims Support:
  • Resolve coverage disputes and clarify policy details with insurers.
  • Track pending claims, ensuring timely submission and follow‑up.
  • Identify root causes of claim rejections and implement corrective actions.
  • Collaborate with billing to guarantee clean, accurate claims from the first submission.
• Administrative & Team Collaboration:
  • Provide daily updates to clinicians and administrative staff on verification status.
  • Assist with scheduling adjustments during staff absences or high‑volume periods.
  • Uphold HIPAA compliance and safeguard patient confidentiality at all times.
  • Participate in virtual huddles, sharing insights and best practices.
• Tools & Technology Proficiency:
  • Navigate PROMPT EMR, Weave phone system, Breakthrough marketing platform, and multiple payer portals with ease.
  • Leverage data analytics tools to generate reports on verification rates, denial trends, and revenue impact.
  • Stay current with emerging software updates and workflow enhancements.

Essential Qualifications – What We Expect

• Minimum of 2 years’ experience in insurance verification and prior authorizations within a healthcare setting.
• Deep understanding of insurance workflows, eligibility protocols, and payer communication standards.
• Exceptional verbal and written English communication skills, with a professional, courteous tone.
• Comfortable handling of direct phone conversations with insurance representatives and navigating complex payer portals.
• Unparalleled attention to detail and the ability to work independently with minimal supervision.
• Strong organizational skills, meticulous documentation, and reliable follow‑through.
• Experience in physical therapy or outpatient healthcare environments is highly preferred.

Preferred Qualifications – The Extra Edge

• Familiarity with the latest insurance regulations, compliance standards, and payer policies.
• Proficiency in advanced EMR systems and data analytics platforms.
• A proactive problem‑solving mindset and a passion for continuous improvement.
• Demonstrated success in remote work environments, meeting or exceeding performance metrics.

Core Skills & Competencies – What Makes You Thrive

• Strong analytical and critical thinking abilities to interpret complex insurance data.
• Excellent time‑management and prioritization skills to juggle multiple tasks.
• Effective interpersonal skills, capable of building rapport with insurance reps and internal stakeholders.
• Adaptability to evolving processes, technologies, and industry best practices.
• Commitment to maintaining the highest standards of data security and patient privacy.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe in investing in your professional journey. As a valued team member, you’ll gain access to:

• Regular training sessions on the latest insurance regulations, payer systems, and compliance updates.
• Mentorship from senior clinical and administrative leaders who are eager to share their expertise.
• Cross‑training opportunities in billing, scheduling, and patient outreach to broaden your skill set.
• Clear advancement pathways to roles such as Senior Insurance Coordinator, Claims Manager, or Operations Lead.
• Participation in innovation projects that shape the future of our practice operations.

Work Environment & Culture – Where You Belong

Our remote‑first culture empowers you to work from anywhere while staying connected through collaborative tools and regular virtual huddles. We celebrate:

• Transparency and open communication across all levels.
• Innovation and continuous improvement in patient care and operational efficiency.
• Work‑life balance, with flexible scheduling options to accommodate personal commitments.
• A supportive, inclusive community that values each team member’s contributions.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits – Your Value Rewarded

We offer a competitive salary range of $6,000–$7,000 per month, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• Comprehensive health, dental, and vision insurance plans.
• Paid time off, holidays, and a flexible vacation policy.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness program, including virtual fitness classes, mindfulness sessions, and mental health resources.
• Performance‑based bonuses and recognition programs.
• Access to cutting‑edge technology and tools to streamline your workflow.

How to Apply – Take the Next Step

Ready to make a meaningful impact on patient care and operational excellence? Submit your resume and a brief cover letter outlining your experience with insurance verification and prior authorizations. Highlight any specific achievements or challenges you’ve successfully managed in a remote or outpatient setting.

We look forward to welcoming you to the brighthush family, where your expertise will help shape the future of physical therapy and wellness.