Senior Medicare & Health Insurance Customer Success Agent – Remote, Full‑Time, Accelerated Licensing Path – Join brighthush

Welcome to brighthush: Empowering Medicare Journeys

At brighthush, we’re redefining how Americans experience health coverage. Our mission is simple yet powerful: to make Medicare and other health plans accessible, understandable, and affordable for every individual. We believe that the right information, delivered with empathy and clarity, can transform a customer’s health journey and improve outcomes across communities. As a remote‑first organization, we blend cutting‑edge technology with a human‑centered approach, ensuring that every interaction feels personal, compliant, and supportive.

We’re excited to expand our brighthush Customer Success Team and invite passionate, customer‑centric professionals to join us on a rewarding career path. This role starts with frontline support during the 2026 Annual Enrollment Period (AEP) and culminates in a fully licensed Customer Success Agent position by early 2027. If you thrive in a dynamic environment, love learning, and want to make a tangible impact, brighthush is the place for you.

Why Choose brighthush?

• Impactful Work – Every conversation you have directly improves a customer’s understanding of Medicare, leading to better health outcomes and higher satisfaction.
• Clear Career Path – Structured training, mentorship, and a defined progression timeline from non‑licensed support to licensed agent.
• Remote Flexibility – Work from anywhere with a reliable internet connection and a dedicated workspace.
• Competitive Compensation & Benefits – Base salary, performance bonuses, comprehensive health, dental, vision, 401(k) matching, paid time off, and more.
• Diverse & Inclusive Culture – We celebrate diversity, foster inclusion, and provide equal opportunities for all employees.

Key Responsibilities

Phase 1 – AEP Customer Support & Business Learning (2026)

• Deliver professional, empathetic, and compliant support through inbound and outbound customer interactions.
• Provide approved factual information, fulfill requests for materials, and collect demographic data when permitted.
• Assist with general non‑licensed service needs and document customer interactions accurately in our CRM.
• Route sales, plan recommendation, enrollment, and other licensed requests to appropriately licensed agents.
• Follow approved scripts, workflows, privacy requirements, quality standards, and escalation procedures.
• Build foundational knowledge of Medicare, brighthush operations, and the tools used to support customers across multiple carriers.
• Participate in daily huddles and weekly training sessions to stay current on policy updates and product changes.
• Collaborate with the Quality Assurance team to review calls and provide constructive feedback for continuous improvement.

Phase 2 – Licensing & Customer Success Preparation (Post‑AEP)

• Participate in the company‑supported health‑insurance licensing process and complete required state licensing exams.
• Complete new‑hire, compliance, carrier, system, and readiness training after licensing.
• Learn to explain plan benefits, resolve eligibility and coverage questions, and support customers through plan changes.
• After successful licensing, training, readiness requirements, and business approval, transition into licensed customer success responsibilities.
• Engage in advanced coaching sessions focused on complex case management and regulatory compliance.
• Contribute to the development of best‑practice guides and knowledge base articles for internal use.

Future Licensed Customer Success Responsibilities

• Help Medicare customers understand plan benefits, coverage details, resources, and services across multiple carriers.
• Provide education, guidance, problem‑solving, and enrollment support within approved scope and compliance requirements.
• Partner with sales agents, carrier partners, and internal support teams to resolve enrollment, eligibility, plan‑change, and service issues.
• Support customer satisfaction and retention by simplifying complex Medicare information.
• Document interactions accurately and contribute feedback that supports service improvements.
• Mentor new hires and share insights on effective communication and compliance practices.
• Participate in cross‑functional projects to enhance product offerings and customer experience.

Essential Qualifications

• Minimum 3 years of customer service experience in retail, call center, healthcare, sales, or a similar customer‑facing environment.
• Minimum 2 years of experience working in a virtual or remote environment.
• Minimum 2 years of professional experience navigating multiple computer systems, tools, and screens simultaneously.
• Willingness and ability to begin the company‑supported licensing process after AEP and successfully obtain an active Health Insurance License.
• Demonstrated ability to support customers with empathy, clarity, professionalism, and attention to compliance.
• Flexibility to work varied schedules, including overtime, nights, and weekends as business needs require.
• A dedicated home workspace and reliable internet service that meets work‑at‑home requirements and protects member information.
• Strong written and verbal communication skills in English; additional language proficiency is a plus.

Preferred Qualifications

• Experience in customer service, call center, healthcare, insurance, sales, or high‑volume support.
• Experience using Salesforce or a similar CRM platform.
• Experience in a brokerage or multi‑carrier Medicare environment.
• Experience collaborating across teams to resolve complex customer issues.
• Bilingual or multilingual skills.
• Prior exposure to Medicare Advantage, Medicare Supplement, or Medicaid products.

Skills & Competencies for Success

• Communication Excellence – Clear, concise, and compassionate verbal and written communication.
• Problem‑Solving – Ability to analyze issues, identify root causes, and propose effective solutions.
• Compliance Mindset – Strong understanding of privacy regulations (HIPAA, PHI) and adherence to company policies.
• Technology Proficiency – Comfortable with multiple software platforms, data entry, and troubleshooting.
• Adaptability – Thrives in a fast‑moving environment and can pivot between tasks with ease.
• Team Collaboration – Works well with cross‑functional teams, including sales, carrier partners, and compliance.
• Time Management – Efficiently prioritizes tasks and meets deadlines in a remote setting.
• Customer‑Centric Mindset – Places the customer’s needs at the forefront of every decision.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As you progress from Phase 1 to Phase 2, you will receive:

• Structured licensing support, including study materials, exam prep courses, and mentorship.
• Comprehensive training modules covering Medicare plans, carrier policies, compliance, and customer‑success best practices.
• Regular performance reviews and coaching sessions to identify growth areas and set career goals.
• Opportunities to advance into senior Customer Success roles, team leadership, or specialized product support.
• Access to industry conferences, webinars, and continuous learning resources.
• Internal career pathways that allow you to explore roles in sales, compliance, product management, or operations.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to balance professional and personal commitments while staying connected to a vibrant, supportive community. You’ll collaborate with colleagues across time zones, participate in virtual team‑building events, and contribute to a culture that values transparency, innovation, and customer focus. We celebrate achievements, encourage knowledge sharing, and foster an environment where every voice is heard.

Key cultural pillars include:

• Empathy‑Driven Service – We prioritize understanding the unique challenges our customers face.
• Continuous Improvement – Data‑driven insights guide our process enhancements.
• Learning Culture – Regular skill‑building workshops and peer‑learning sessions.
• Inclusivity & Belonging – Diverse perspectives are valued and integrated into decision‑making.
• Work‑Life Harmony – Flexible schedules and remote work support personal well‑being.

Compensation & Benefits

While the exact compensation will vary based on experience and location, the starting base pay range for this full‑time role is approximately $48,900 – $66,200 per year. In addition to base salary, you may be eligible for performance bonuses and other incentive programs.

Our benefits package is designed to support your whole‑person well‑being:

• Medical, dental, and vision coverage for you and your family.
• 401(k) retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Paid parental and caregiver leave.
• Short‑term and long‑term disability insurance.
• Life insurance and accident coverage.
• Wellness programs, mental health resources, and employee assistance programs.
• Professional development stipend and tuition reimbursement for relevant courses.
• Access to a digital wellness platform and on‑site health resources.

Work‑From‑Home Requirements

• Reliable internet connection: minimum 25 Mbps download and 10 Mbps upload speeds.
• Dedicated workspace free from interruptions to protect member PHI/HIPAA information.
• Compliance with all data security protocols and company policies.
• Occasional travel to brighthush offices for training or meetings may be required.
• Availability for scheduled team meetings and cross‑functional collaboration sessions.

Application Process

Ready to take the next step in your customer‑success career? Submit your application through our career portal. We review applications on a rolling basis and will contact qualified candidates for an initial phone interview. Successful candidates will then proceed to a structured interview process, including a skills assessment and a conversation with a senior member of the Customer Success Team.

Application Deadline: October 18, 2026

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status.

Join brighthush Today

If you are passionate about helping people navigate Medicare, thrive in a dynamic remote environment, and are eager to grow into a licensed Customer Success Agent, we want to hear from you. Apply now and become part of a team that values empathy, excellence, and continuous improvement.