Senior Microsoft Dynamics 365 Customer Insights & Power Platform Consultant – Expert in Customer Journey Design, Data Migration, and CRM Integration

About brighthush

brighthush is a forward‑thinking technology partner that empowers brands to create unforgettable customer experiences through data‑driven insights and automation. With a global footprint and a passion for innovation, brighthush delivers cutting‑edge solutions that help organizations turn customer data into actionable intelligence, streamline marketing workflows, and unlock new revenue streams. Our culture is built on curiosity, collaboration, and a relentless focus on delivering measurable impact for our clients.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that thrives on solving complex business challenges with Microsoft Dynamics 365 and the Power Platform. We offer a flexible, fully remote work environment that allows you to balance professional growth with personal well‑being. Our commitment to continuous learning means you’ll have access to the latest training, certifications, and industry events—all designed to keep you at the forefront of customer engagement technology.

Role Overview

We are seeking a seasoned Microsoft Dynamics 365 Customer Insights Consultant to lead the design, implementation, and optimization of customer journey solutions for our high‑profile clients. In this senior‑level role, you will partner with business stakeholders, data architects, and developers to translate strategic objectives into robust, scalable customer insights platforms. Your expertise will shape how our clients understand, segment, and engage their audiences, driving measurable business outcomes.

Key Responsibilities

• Customer Journey Design: Architect end‑to‑end customer journeys that align with business goals, leveraging brighthush’s proven frameworks and best practices.
• Data Migration & Integration: Lead complex data migration projects from legacy systems to Dynamics 365 Customer Insights, ensuring data integrity, security, and compliance.
• CRM System Integration: Design and implement seamless integrations between Dynamics 365 Customer Insights, Dynamics 365 CRM, and other enterprise applications using Power Automate, Dataverse, and custom connectors.
• Solution Architecture: Translate business requirements into technical specifications, creating detailed solution blueprints that guide development and deployment.
• Stakeholder Collaboration: Facilitate workshops, demos, and training sessions for clients, ensuring they fully understand and adopt the solutions.
• Performance Optimization: Monitor system performance, identify bottlenecks, and recommend enhancements to improve data processing speed and user experience.
• Documentation & Knowledge Transfer: Produce comprehensive technical and functional documentation, and mentor junior consultants on best practices.
• Continuous Improvement: Stay abreast of Microsoft product updates, industry trends, and emerging technologies to continuously refine brighthush’s service offerings.

Essential Qualifications

• 10+ years of overall Microsoft/CRM experience, with a minimum of 5 years focused on Dynamics 365 Customer Insights.
• Proven track record of designing and delivering customer journey solutions that drive measurable business outcomes.
• Deep expertise in data migration, data modeling, and integration using Power Platform tools (Power Automate, Power Apps, Dataverse).
• Strong analytical skills, with the ability to translate complex data sets into actionable insights.
• Excellent communication and presentation skills, capable of engaging stakeholders at all levels.
• Self‑motivated, detail‑oriented, and able to manage multiple projects simultaneously in a fast‑paced environment.
• Fluency in English (written and spoken) is required; additional language skills are a plus.

Preferred Qualifications

• Microsoft Certified: Dynamics 365 Customer Insights Functional Consultant Associate or equivalent.
• Experience with Dynamics 365 Marketing, Dynamics 365 Sales, or Dynamics 365 Customer Service.
• Knowledge of Azure services (Azure Data Factory, Azure Logic Apps) and integration patterns.
• Hands‑on experience with advanced analytics tools (Power BI, Azure Synapse).
• Background in the information technology or marketing automation industry.

Core Skills & Competencies

• Technical Proficiency: Dynamics 365 Customer Insights, Dynamics 365 CRM, Power Automate, Power Apps, Dataverse, Azure Data Factory, Power BI.
• Data Management: Data migration strategies, data cleansing, data governance, and compliance (GDPR, CCPA).
• Customer Experience Design: Journey mapping, persona development, segmentation, and personalization tactics.
• Project Management: Agile methodologies, sprint planning, risk management, and stakeholder communication.
• Problem Solving: Ability to diagnose complex technical issues and devise innovative solutions.
• Collaboration: Cross‑functional teamwork with developers, data scientists, and business analysts.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We provide:

• Access to Microsoft’s extensive certification programs and discounted training resources.
• Mentorship from senior architects and industry experts.
• Opportunities to lead high‑impact projects and shape the direction of our service portfolio.
• Internal knowledge‑sharing sessions, hackathons, and innovation labs.
• Clear career pathways from Consultant to Lead Consultant, Solution Architect, and eventually to Director of Customer Experience.

Work Environment & Culture

brighthush embraces a fully remote model, empowering you to work from anywhere in Mexico while staying connected through collaborative tools and regular virtual team events. Our culture is defined by:

• Inclusivity: A diverse workforce that values different perspectives and fosters a sense of belonging.
• Innovation: A culture that encourages experimentation, continuous learning, and the adoption of emerging technologies.
• Transparency: Open communication channels, regular feedback loops, and a flat organizational structure that values every voice.
• Work‑Life Balance: Flexible hours, generous paid time off, and wellness programs to support your overall well‑being.

Compensation & Perks

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary aligned with market rates for senior Dynamics 365 consultants in Mexico.
• Performance‑based bonuses tied to project success and client satisfaction.
• Health and dental insurance, along with a wellness stipend.
• Annual professional development budget for certifications, conferences, and courses.
• Equity or profit‑sharing options for long‑term employees.
• Flexible remote work arrangement, with occasional travel to client sites or company events.

How to Apply

If you are a passionate, results‑driven consultant ready to make a tangible impact on customer engagement strategies, we want to hear from you. Submit your application through the link below, and let’s explore how you can contribute to brighthush’s mission of transforming customer experiences worldwide.