Senior Multilingual Customer Experience & Content Strategist – Bilingual (English/French) Remote – Champion Financial Literacy & Brand Engagement at brighthush

About brighthush

brighthush is not just a fintech company; it is a movement that reimagines how financial knowledge is shared and understood across borders. With a footprint that spans North America, Europe, and the Middle East, we fuse advanced technology with a human‑centric philosophy to deliver personalized support and insightful content at scale. Our mission is simple yet powerful: clear, engaging, and trustworthy communication can demystify even the most complex financial concepts, empowering people to take control of their financial futures.

As a fast‑growing, client‑first organization, we thrive on curiosity, collaboration, and continuous learning. Our remote‑first culture means you can work from anywhere while staying tightly connected to a vibrant, diverse community of innovators, writers, and customer advocates. If you are passionate about customer experience, creative writing, and marketing, and you thrive in a dynamic, fast‑paced environment, brighthush is the place for you.

Why brighthush is the Right Fit for You

• Impactful Work: Your voice will shape how thousands of clients understand and engage with financial products, directly influencing their financial well‑being.
• Career Growth: We invest in your professional development through mentorship, structured training programs, and clear advancement pathways.
• Remote Flexibility: Work from home or anywhere you choose, with a schedule that supports work‑life balance and respects your personal commitments.
• Competitive Compensation: Base salary of $600 per month, complemented by performance bonuses and equity options that let you share in the company’s success.
• Comprehensive Benefits: Health, dental, vision, and wellness stipends, plus generous paid time off and a holiday schedule that respects your personal life.
• Inclusive Culture: A supportive environment that values diversity, equity, and inclusion, where every voice matters.

Key Responsibilities

As a Senior Multilingual Customer Experience & Content Strategist, you will be the frontline ambassador for brighthush, ensuring every client interaction is seamless, informative, and memorable. Your role blends customer support, content creation, and marketing collaboration to deliver a cohesive brand experience.

• Customer Support Excellence: Respond to inquiries via phone, email, live chat, and video calls in both English and French. Resolve issues quickly, maintain high satisfaction scores, and follow up to ensure lasting client happiness.
• Content Creation & Template Development: Draft, edit, and refine financial templates, FAQs, and knowledge‑base articles. Translate content between English and French while preserving tone, clarity, and compliance.
• Data Management & Reporting: Capture client information accurately, update CRM records, and generate regular reports on support metrics, trends, and opportunities.
• Collaboration & Training: Partner with the marketing team to align messaging, share insights, and co‑create promotional materials. Mentor new agents, providing onboarding support and best‑practice guidance.
• Continuous Improvement: Identify gaps in existing resources, propose enhancements, and work with cross‑functional teams to implement solutions that elevate the customer journey.
• Compliance & Quality Assurance: Adhere to industry regulations, internal policies, and brand guidelines. Participate in quality audits and contribute to process improvements.

Essential Qualifications

• Language Proficiency: C1 level or higher in both English and French (native or near‑native). Exceptional written and verbal communication skills in both languages.
• Experience: Minimum of 3 years in customer service, preferably in a financial or fintech environment. Proven track record in creative writing, content creation, and marketing support.
• Technical Skills: Proficient with brighthush Office (Word, Excel, Outlook), brighthush Workspace (Docs, Sheets), and CRM platforms. Comfortable troubleshooting basic tech issues.
• Communication & Listening: Strong phone etiquette, active listening, and the ability to convey complex information in simple terms.
• Organizational Skills: Ability to multitask, prioritize, and manage time effectively in a fast‑moving, remote setting.
• Team Collaboration: Experience working with cross‑functional teams, including marketing, product, and compliance.

Preferred Qualifications

• Experience with western financial institutions or fintech startups.
• Knowledge of financial terminology, investment products, and regulatory frameworks.
• Familiarity with customer support tools such as brighthush Support.
• Experience in creating multilingual content for global audiences.
• Background in data analysis or reporting.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and delivering exceptional service.
• Creative Writing: Ability to craft engaging, clear, and persuasive content tailored to diverse audiences.
• Marketing Acumen: Understanding of brand voice, messaging, and campaign support.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable improvements.
• Adaptability: Comfortable navigating change, learning new tools, and adjusting to evolving priorities.
• Collaboration: Strong interpersonal skills, teamwork orientation, and a proactive approach to knowledge sharing.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Senior Multilingual Customer Experience & Content Strategist, you’ll have access to:

• Structured mentorship programs with senior leaders in customer success, marketing, and product.
• Paid training courses in financial literacy, advanced writing, and digital marketing.
• Opportunities to transition into roles such as Content Strategist, Customer Success Manager, or Product Specialist.
• Annual performance reviews that align your career goals with company objectives.
• Participation in global conferences, webinars, and industry events.

Work Environment & Culture

brighthush thrives on a culture of transparency, respect, and continuous improvement. Our remote‑first model means you’ll enjoy:

• Flexible working hours that accommodate different time zones.
• A collaborative digital workspace where ideas flow freely across teams.
• Regular virtual town halls and informal coffee chats to keep the community connected.
• Access to a global network of professionals who share best practices and industry insights.
• A commitment to mental and physical well‑being through wellness programs and resources.

Compensation, Perks, and Benefits

We offer a competitive package that reflects the value you bring to our mission:

• Base Salary: $600 per month, with performance‑based bonuses that reward exceptional results.
• Equity Participation: Equity options that allow you to share in brighthush’s growth and success.
• Health & Wellness: Comprehensive health, dental, and vision coverage, plus a wellness stipend for gym memberships, meditation apps, or other self‑care activities.
• Paid Time Off: Generous PTO policy, including vacation days, sick leave, and personal days, plus a holiday schedule that respects your personal life.
• Professional Development: Reimbursement for relevant courses, certifications, and conferences.
• Remote Work Support: Stipends for home office equipment, high‑speed internet, and ergonomic furniture.

Ready to Make a Difference?

If you are a bilingual professional who thrives on delivering exceptional customer experiences, crafting compelling content, and collaborating across teams, we want to hear from you. Join brighthush and help us empower people worldwide to take control of their financial futures through clear, engaging communication.

Apply today and become part of a forward‑thinking, inclusive, and growth‑oriented organization that values your voice and your expertise.