Senior Multilingual Customer Support Specialist – Norwegian, Swedish & English – Remote, Part‑Time, European Time Zone – Champion Global User Success & Engagement at brighthush – Award‑Winning Digital Learning & Entertainment Platform

About brighthush

brighthush is more than a company; it’s a global movement that fuses storytelling, education, and cutting‑edge technology to ignite curiosity and spark learning across borders. With a presence in over 30 countries, we design award‑winning mobile games, interactive e‑learning platforms, and AI‑powered content that captivates millions of users worldwide. Our mission is simple yet ambitious: to connect minds, spark joy, and create immersive experiences that transcend language and culture.

Founded on curiosity, collaboration, and continuous learning, brighthush has evolved from a small startup into a leading force in digital entertainment and education. We thrive on experimentation, data‑driven decision making, and a culture that values every voice. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a place where your ideas are heard, your growth is supported, and your impact is tangible.

Why This Role Is a Game‑Changer for Your Career

We’re looking for a multilingual customer support champion who can deliver world‑class service to our global community. As a freelance specialist, you’ll enjoy the flexibility of a part‑time, remote role while working with a dynamic team that’s shaping the future of digital entertainment and education.

• Flexibility: Work from anywhere in Europe during our core hours (9:00 – 18:00 CET). Only three hours a day, making it easy to balance with other commitments.
• Impact: Your support will directly influence user satisfaction and product adoption, giving you a tangible sense of accomplishment.
• Growth: Gain experience in a high‑growth industry, learn from seasoned professionals, and build a portfolio that showcases your expertise in multilingual customer service.
• Compensation: Competitive hourly rates that translate to an annual equivalent of €10,400 – €17,680, depending on your experience and the volume of support tickets handled.
• Benefits: Access to exclusive training modules, a global community of peers, and the opportunity to contribute to product development through user feedback loops.

Key Responsibilities

As a Freelance Customer Support Specialist at brighthush, you will be the first line of communication for our users across Norway, Sweden, and English‑speaking regions. Your day‑to‑day tasks will include:

• Responding to user inquiries via email, live chat, and social media in Norwegian, Swedish, and English.
• Diagnosing and resolving technical and account‑related issues with a focus on speed, accuracy, and empathy.
• Escalating complex problems to the appropriate internal teams while maintaining clear communication with the user.
• Documenting solutions and updating knowledge‑base articles to improve self‑service resources.
• Tracking key performance metrics such as response time, resolution rate, and customer satisfaction scores.
• Participating in regular team huddles and feedback sessions to share insights and suggest process improvements.
• Collaborating with product, marketing, and engineering teams to relay user feedback and help shape future features.
• Maintaining a high level of product knowledge to provide accurate and timely assistance.
• Adhering to brand guidelines and tone of voice across all communication channels.
• Ensuring compliance with data protection regulations and internal privacy policies.

Essential Qualifications

To thrive in this role, you should bring the following:

• Fluency in Norwegian, Swedish, and English (both written and spoken).
• Minimum of 1 year of professional customer support experience, preferably in a tech or media environment.
• Strong problem‑solving skills and the ability to remain calm under pressure.
• Excellent written communication skills, with a keen eye for detail and tone.
• Proficiency with customer support platforms (e.g., Zendesk, Freshdesk, Intercom) and basic CRM usage.
• Self‑motivated, organized, and able to manage your own schedule while meeting deadlines.
• Experience working remotely and collaborating with cross‑functional teams across different time zones.
• Basic understanding of SaaS products and subscription‑based business models.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience in the gaming or e‑learning industry.
• Knowledge of analytics tools (e.g., Google Analytics, Mixpanel) to track user behavior.
• Previous freelance or contract work with a proven track record of high customer satisfaction.
• Additional language skills (e.g., Danish, Finnish, German).
• Experience with knowledge‑base management and technical writing.
• Familiarity with agile development processes and sprint cycles.

Skills & Competencies

Success at brighthush requires a blend of technical acumen and soft skills. You’ll need to:

• Navigate complex support tickets with precision and empathy.
• Adapt quickly to new tools, processes, and product updates.
• Communicate clearly across cultures and time zones.
• Take initiative and propose solutions that benefit both users and the business.
• Maintain a positive, customer‑centric mindset even during high‑volume periods.
• Show resilience and a growth mindset when faced with challenging scenarios.
• Collaborate effectively with product, engineering, and marketing teams.
• Use data to inform decisions and improve support workflows.

Career Growth & Learning Opportunities

Even as a freelance specialist, you’ll have access to brighthush’s extensive learning ecosystem:

• Monthly webinars featuring product roadmaps, industry trends, and best‑practice workshops.
• Mentorship programs pairing you with senior support engineers and product managers.
• Opportunities to contribute to internal knowledge‑base projects, enhancing your technical writing skills.
• Potential transition to full‑time roles in Customer Success, Product Management, or UX Research based on performance and interest.
• Access to a global community of professionals through brighthush’s internal Slack channels and virtual meet‑ups.
• Regular skill‑building challenges and hackathons to keep your expertise sharp.

Work Environment & Culture at brighthush

brighthush is built on a foundation of trust, transparency, and innovation. Our remote culture is designed to foster collaboration while respecting individual work styles:

• Fully remote work model with flexible hours that align with European time zones.
• Regular virtual team events, including game nights, trivia contests, and wellness sessions.
• Open‑door communication channels where ideas are welcomed and feedback is constructive.
• Commitment to diversity and inclusion, ensuring every voice is heard and valued.
• Encouragement of continuous learning, with a budget allocated for courses, certifications, and conferences.
• Inclusive onboarding process that integrates new hires into the team culture quickly.
• Transparent performance metrics and clear career pathways.

Compensation, Perks, and Benefits

As a freelance contractor, you’ll receive a competitive hourly rate that translates to an annual equivalent of €10,400 – €17,680, depending on your experience and the volume of tickets handled. In addition to base compensation, you’ll enjoy:

• Performance‑based bonuses tied to customer satisfaction metrics.
• Access to brighthush’s digital wellness program, including guided meditation and fitness challenges.
• Discounts on brighthush products and partner services.
• Flexible work hours within the 9:00 – 18:00 CET window, allowing you to balance personal commitments.
• Regular feedback and performance reviews to help you grow and refine your skill set.
• Opportunity to earn additional income through referral bonuses and special projects.
• Access to a global network of professionals and industry events.

How to Apply

Ready to bring your multilingual support expertise to a vibrant, global team? Click the link below to submit your application and join brighthush in shaping the future of digital entertainment and education.

Apply to brighthush Today

Final Thoughts

At brighthush, we’re not just building products; we’re building communities. As a Freelance Customer Support Specialist, you’ll be the bridge that connects our users to the joy and learning that our platform offers. If you’re fluent in Norwegian, Swedish, and English, thrive in a fast‑paced environment, and are eager to make a real impact, we want to hear from you. Join us, and let’s create unforgettable experiences together.