Senior Outbound Sales & Customer Success Specialist – Spearheading Global Expansion, Building Enduring Client Partnerships, and Delivering Cutting‑Edge Water Filtration Solutions for Commercial & Industrial Markets at brighthush

Welcome to brighthush – Where Clean Water Meets Innovation

At brighthush, we’re not just a water filtration company; we’re a global movement dedicated to redefining how businesses and communities experience water. From bustling kitchens in multinational restaurants to critical pipelines in heavy‑industry plants, our cutting‑edge filtration systems safeguard public health, preserve precious resources, and empower enterprises to thrive. With a relentless focus on sustainability, data‑driven excellence, and customer obsession, brighthush has become the trusted partner for organizations that demand reliability, performance, and forward‑thinking solutions.

Our journey began with a simple mission: to make clean water accessible everywhere. Today, we lead the industry with a portfolio that spans high‑capacity commercial units, custom‑engineered solutions for industrial applications, and smart, IoT‑enabled devices that provide real‑time monitoring and predictive maintenance. Every product we deliver is a testament to our commitment to quality, innovation, and the communities we serve.

Why brighthush is the Ideal Place for Your Career

When you join brighthush, you become part of a culture that celebrates curiosity, embraces diversity, and rewards initiative. Our remote‑first model is built on trust, flexibility, and a shared vision of making a tangible impact on global water sustainability. We empower our people to own their work, collaborate across borders, and grow through mentorship, continuous learning, and real‑world experience.

Whether you’re a seasoned sales professional or a customer service champion, you’ll find a place where your expertise is valued, your ideas are heard, and your career trajectory is as fluid as the water we filter.

Role Overview

We’re seeking a highly motivated Senior Outbound Sales & Customer Success Specialist to serve as the frontline ambassador for brighthush. In this hybrid role, you’ll blend proactive sales outreach with exceptional customer support, ensuring every interaction reflects our brand’s commitment to quality and reliability. You’ll be the catalyst that turns inquiries into sales, nurtures relationships, and drives customer retention.

Key Responsibilities

• Sales Growth & Target Achievement – Consistently meet or exceed individual and team sales quotas through proactive outbound calling, email campaigns, and cross‑selling initiatives. Track progress in real‑time dashboards and adjust strategies to stay ahead of the curve.
• Product Expertise & Solution Selling – Master the full brighthush product portfolio and translate technical specifications into tailored solutions that address each customer’s unique needs. Conduct product demos, prepare proposals, and close deals that align with business objectives.
• Customer Experience Excellence – Deliver world‑class service across phone, email, and online channels, ensuring every touchpoint is seamless, informative, and supportive. Resolve inquiries, troubleshoot issues, and follow up to guarantee satisfaction.
• Relationship Building – Cultivate long‑term partnerships with commercial clients, fostering trust and loyalty that translate into repeat business and referrals. Maintain regular check‑ins and strategic account reviews.
• Order Processing & Accuracy – Handle all aspects of order entry, including subscriptions, returns, credits, and quote requests, maintaining 100% accuracy and adherence to delivery schedules.
• Back‑Order Management – Monitor inventory levels, coordinate with logistics, and proactively communicate status updates to keep customers informed and satisfied.
• Reporting & Analytics – Generate detailed sales and service reports, analyze trends, and provide actionable insights to the sales and operations teams. Use data to forecast demand and refine outreach tactics.
• CRM Stewardship – Maintain pristine customer records in the brighthush CRM platform, logging every interaction, opportunity, and follow‑up activity in real time. Ensure data integrity and leverage CRM tools for pipeline management.
• Cross‑Functional Collaboration – Work closely with operations, finance, and supply chain teams to resolve issues, streamline processes, and ensure a cohesive customer journey.
• Escalation Management – Handle complaints and escalations with professionalism, identifying root causes and implementing corrective actions to achieve first‑pass resolution.
• Digital Outreach & Lead Generation – Utilize social media, industry forums, and targeted digital campaigns to identify and qualify new prospects, expanding the pipeline and diversifying revenue streams.
• Continuous Improvement Initiatives – Participate in quarterly reviews of sales processes, propose enhancements, and pilot new tools or methodologies to increase efficiency and effectiveness.

Essential Qualifications

• Proven track record in outbound sales and customer service within a B2B environment.
• Exceptional verbal and written communication skills in English.
• Strong problem‑solving, negotiation, and conflict‑resolution abilities.
• High attention to detail and meticulous data entry skills.
• Ability to multitask, prioritize, and thrive in a fast‑paced, remote setting.
• Proficiency with brighthush Office Suite and CRM systems.
• Experience managing end‑to‑end sales cycles from prospecting to closing.
• Demonstrated ability to analyze sales data and translate insights into action.

Preferred (Nice‑to‑Have) Skills

• Experience with brighthush CRM and brighthush Books.
• Background in the water filtration, manufacturing, or commercial supply sectors.
• Hands‑on experience managing back‑orders and coordinating with supply chain or logistics teams.
• Knowledge of IoT and smart‑device ecosystems within industrial settings.
• Certification in sales methodologies (e.g., SPIN, Challenger, or MEDDIC).

Skills & Competencies for Success

• Customer‑centric mindset with a passion for delivering value.
• Strategic thinking and the ability to translate customer needs into sales opportunities.
• Strong analytical skills to interpret sales data and forecast trends.
• Adaptability and resilience in a dynamic, evolving industry.
• Team player who thrives in a collaborative, remote work environment.
• Proactive learning attitude and willingness to adopt new technologies.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as fluid as the water we filter. We offer:

• Structured mentorship programs pairing you with senior sales leaders.
• Access to industry conferences, webinars, and certification courses.
• Clear promotion pathways from Specialist to Senior Specialist, Manager, and beyond.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Regular performance reviews and personalized development plans.
• Opportunities to lead regional sales initiatives or product launch teams.
• Support for pursuing advanced degrees or professional certifications.

Work Environment & Company Culture

Our remote‑first culture is built on trust, flexibility, and a shared commitment to excellence. You’ll enjoy:

• Fully equipped home office stipend to ensure comfort and productivity.
• Regular virtual team‑building events and quarterly in‑person retreats.
• Open‑door communication channels with leadership and peers.
• A culture that celebrates wins, learns from challenges, and continuously innovates.
• Inclusive hiring practices and a diverse workforce that reflects the communities we serve.
• Community outreach programs that allow employees to volunteer and give back.
• Flexible work hours that accommodate different time zones and personal commitments.

Compensation, Perks & Benefits

We believe in rewarding performance and supporting well‑being:

• Competitive base salary with performance‑based bonuses and commission structure.
• Full‑time, permanent remote position with flexible dayshift hours (Australian Eastern Standard Time).
• Annual leave, public holidays, and a 13‑month pay structure.
• Health, dental, and vision insurance (HMO) for staff.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Access to a company‑wide learning platform with courses in sales, product knowledge, and leadership.
• Employee referral bonus program and recognition awards.
• Retirement savings plan with company match.
• Technology stipend for high‑speed internet and ergonomic equipment.

How to Apply

Ready to make a splash in the water filtration industry? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your skills and passion align with our mission to deliver clean, reliable water solutions worldwide.

Apply to brighthush

Closing Statement

At brighthush, we’re not just selling products; we’re building relationships that protect communities and empower businesses. If you’re a proactive, customer‑focused professional eager to drive sales growth while delivering exceptional service, we want to hear from you. Join us and help shape the future of clean water—one conversation at a time.